All reviews

Rating Breakdown

  • 5
    94% (1,973 ratings)
  • 4
    3% (60 ratings)
  • 3
    0% (8 ratings)
  • 2
    0% (7 ratings)
  • 1
    2% (49 ratings)

Reviews with Text

  • 97% (2,034)
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5 / 5 Share

March 8, 2025

Great Customer service!

Using app

About 1 month

Total reviews

6

Average rating

4.3

5 / 5 Share

March 8, 2025

Before running this store, I had already been a loyal customer of this product for three years. If you're looking for an app that can effectively categorize products and enhance the search experience on your Shopify store, then Globo Product Filter & Search is indeed an excellent choice. What's just as impressive as the product itself is the enthusiasm of the Globo team, with technical support services responding within 24 hours. I especially want to thank Helen for her warm and helpful support every time. You guys are the best!

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

March 6, 2025

Great support team!

Using app

About 1 year

Total reviews

9

Average rating

5.0

4 / 5 Share

March 6, 2025

This app is great and the customer support is quick. We recently had an issue that appeared to have been caused by Shopify updates where it removed our styling to our search. Helen went above and beyond in trying to contact us and help with our issue. She resolved it quickly, and communicated thoroughly what the problem was.

Using app

12 months

Total reviews

7

Average rating

4.1

5 / 5 Share

March 6, 2025

This was exactly what I needed to vastly improve the filter UI of my theme. I'm really happy with the results and with the support from the devs!

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 6, 2025

We had a small glitch that needed urgent assistance and the support team was so quick to assist, HELEN was so responsive, and literally helped us solve the issue within minutes.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 5, 2025

Great App with Top-Notch Customer Support! I’ve used this app on two different shops now, and it’s the best out there. The options are robust, and the interface is super easy to navigate. The instant search feature on the collection page is an incredible addition, making it easy to explore our large catalog. Every time I’ve had a question or needed help, their customer support has been quick to respond, helpful, and thorough. A special shout-out to Helen—she always goes above and beyond, following up to ensure we’re completely satisfied with the service. Highly recommend!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 5, 2025

The support team at Smart Product Filter & Search is fantastic and has helped me troubleshoot issues that fall outside of their app (after mistakenly thinking the app was causing them. Great value

Using app

30 days

Total reviews

5

Average rating

4.8

5 / 5 Share

March 5, 2025

Super helpful and quick to respond, especially when themes were updated and adjustments were needed for the Smart Product Filter & Search due to custom coding. Very impressed!

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 4, 2025

Helen is terrific and fast! She fixed glitches on my website so quickly, and I am so impressed and appreciative of her help. Highly recommend!

Using app

Almost 6 years

Total reviews

1

Average rating

5.0

1 / 5 Share

March 4, 2025

terrible- doesn't auto sync ever and customer support is hard to reach.

Using app

10 months

Total reviews

1

Average rating

1.0

5 / 5 Share

March 3, 2025

The app was very easy to install, incredibly customizable, and the support team were great when we asked for help with customizing it. We would highly recommend.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 3, 2025

This solved our Year Make Model filter problem which we were looking for. Hats off to these guys for making the process so easy to implement. Moreover, super support from their team.

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 1, 2025

Globo customer service is top tier. I need to have coding updated on the app so that our Thank You page can run seamlessly with Shopify's new updates and they completed the job within 24 hours.

Using app

Almost 5 years

Total reviews

3

Average rating

4.7

5 / 5 Share

Feb. 28, 2025

Works good and the team is really helpfull.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 28, 2025

Allways oustanding - fast and reliable.

Using app

15 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 27, 2025

Besides doing what it says it does, the customer support is stellar. Helen has helped in all tweaking tasks flawlessly and promptly. Very happy with how this app, added to Helen's assistance, performs.

Using app

21 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 26, 2025

We've been using their app for years and have experienced some ups and downs. However, their customer service has always been exceptional. We truly appreciate their ongoing support and highly recommend this app!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 26, 2025

The support and technical team at Globo, especially Helen and David, have been outstanding! They customized the app’s code perfectly to meet our requirements and were extremely patient and proactive with every request we made. Their dedication and quick assistance made all the difference, and thanks to their efforts, we've seen a significant boost in our AOV since using the app. I highly recommend Globo to anyone looking for an effective Shopify app and amazing support!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 26, 2025

While one or another issue arised while implementing the app in our shop (i guess this is the case with any app), Helen and the globo support team helped to fix them as fast and competent as we could wish for. The support is excellent.

Using app

6 months

Total reviews

1

Average rating

5.0