All reviews

Rating Breakdown

  • 5
    94% (1,857 ratings)
  • 4
    3% (58 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (6 ratings)
  • 1
    2% (45 ratings)

Reviews with Text

  • 97% (1,915)
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1 / 5 Share

Nov. 9, 2025

Poor Support system. No Live support during installations. Bit complex if you have already a filter in place.

Using app

About 1 hour

Total reviews

3

Average rating

3.7

5 / 5 Share

Nov. 7, 2025

Helen was able to resolve major issues stemming from my custom theme coding so quickly--I really appreciate her support and the ease of the product itself.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 7, 2025

Love the app and the support they bring. We really recommend it

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 7, 2025

Tienen la mejor atención al cliente del mundo.

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 7, 2025

Good support, few features missing but a decent app for the price

Using app

9 months

Total reviews

10

Average rating

5.0

5 / 5 Share

Nov. 6, 2025

Clara was very helpful with helping me set up filters for my store website. She was responsive, and solved all of my issues quickly and effectively.

Using app

4 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 6, 2025

Steven was very helpful and quick to respond! Great support experience!

Using app

17 days

Total reviews

2

Average rating

5.0

1 / 5 Share

Nov. 22, 2025

DO NOT USE THIS APP! Every week, the app has a new problem! The support is astonishingly bad. We asked if they could re-create a filter for us and then disable it. The support said yes. A few minutes later, the support asked, "is there anything else I can help you with?" Then we reconfirmed whether they can recreate a filter for us and then disable it. The support said yes again. 1 hour later, the support sent us a screenshot that we sent to them. We don't understand what was going on. The support team also pays no attention to our messages, screenshots, or videos. They neglect every detail. We have to repeat ourselves and explain to them 2-3 times for each issue. The other problem is that you cannot follow up with an ongoing ticket the next day. The chat window basically refreshes every day. So the next day, you have to contact the support again for the same question. Talking to the support really wasted us a lot of time. We thought about subscribing to the Professional plan ,but now we would go for the Basic plan. The app also malfunctions from time to time. Sometimes the instant search just does not work and the support cannot fix it. This is the worst app on Shopify and we paid for the yearly plan. When the support fixes one issue, another will immediately come out of nowhere. The support responds very slowly and can never completely fix an issue

Using app

28 days

Total reviews

3

Average rating

3.3

5 / 5 Share

Nov. 5, 2025

great app and great customer service they solve any problem in less than 24 hours and sometimes faster

Using app

Over 4 years

Total reviews

6

Average rating

4.8

5 / 5 Share

Nov. 5, 2025

Helen was very helpful and responsive with all of my questions. Best support I've received.

Store

TVON

Using app

About 1 month

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 5, 2025

Clara was THE BEST! Solved fixed the app after an upgrade - she even shared the fix.

Using app

8 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 5, 2025

Super goede service

Using app

About 21 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 5, 2025

Using app

About 13 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 4, 2025

La aplicación nos ayuda a que se sincronicen más 30 mil artículos, el soporte es increible, nos solucionaron un problema en menos de 10 minutos, recomendamos ampliamente la app

Using app

Over 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 4, 2025

Excellent Support – Issue Fixed Quickly & Boosted Our Store Performance We had a technical issue on our Shopify store that couldn’t be fixed through normal theme settings or coding. The support team requested collaborator access, and once granted, they resolved the problem very fast. Helen was extremely polite, helpful, and responded to every message quickly. Brilliant customer service and technical expertise. Since using this software, we’ve also seen an increase in our sales volume on vipnumbersuk.co.uk, so the app is genuinely making a positive difference as well. Highly recommended for any Shopify store looking for smooth functionality and reliable support.

Store

VIPnumbersUK

Using app

2 months

5 / 5 Share

Nov. 4, 2025

Using app

About 6 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 4, 2025

Clara rocks. She had brilliant knowledge and communication skills. I felt calm and secure that my issue was being handled by the very best. I will be using this app across our other Shopify stores now. 1. because of the functionality of the app, but most importantly because I know that any issue will be handled by highly skilled people like Clara. Thank you!

Store

Hong Kong - Gardiner Family Apothecary

Using app

7 months

5 / 5 Share

Nov. 4, 2025

Clara was very helpful! She helped me get the app integrated and set up very quickly.

Store

Lashbox LA

Using app

About 2 hours

5 / 5 Share

Nov. 4, 2025

Thanks again to Helen for her support and patience. Everything is now working perfectly again. Loïc Troyes Dubois Paris Créations Virtuelles

Store

Paris Créations Virtuelles

Using app

About 1 year

5 / 5 Share

Nov. 3, 2025

We've only just finished the trial but so far our experience with this app for our large catalogue has been great. It does exactly what I was hoping it would, helping our customers find precisely what they're looking for. Helen in support was helpful when I had questions or issues with adding the app to our theme.

Store

Curl Warehouse

Using app

15 days