Smart Product Filter & Search
#1 Shopify Filter & Search App
Rating
4.9
feedback
1,870
chart
#747
All reviews
Rating Breakdown
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Oct. 2, 2024
Three star rating is because the app actually did not work as well as I would have hoped on my free Shopify store. However, the customer service is a 5 star rating. Very quick to respond and very easy to communicate with them.
Oct. 2, 2024
Very good customer service, thank you Helen. Helped immediately with change requests. First class. Continue like this
Oct. 1, 2024
Doesn't work with cart drawer, only sends the user to the cart page, which is not ideal.
Oct. 1, 2024
A great app, lots of functionality and customisation, and is very easy to use. This app is going to make a huge difference on our collection pages. The search function is excellent as well. both the filters and search make using our website so much easier. Great support as well, particularly from Helen, thank you
Oct. 1, 2024
Sept. 30, 2024
Helen replied within an hour of my query and gave me a very easy solution to my problem - thank you so much!
Sept. 30, 2024
This app has been a game-changer for our Shopify store. It's incredibly simple to use, offering a wide range of customization and styling options to fit our exact needs. What really sets it apart is the exceptional support. Helen, in particular, was amazing—she responded quickly to all our customization requests and worked closely with the development team to ensure everything was resolved. Her communication was clear and timely, making the whole process smooth and stress-free.
Sept. 30, 2024
We have asked for help several times, and the service is always fast and efficient. Super satisfied! Thank you, Helen, for your great assistance!
Sept. 27, 2024
Great app, very user friendly and simple to use. The team's support service for personalization of the app is brilliant. We recently updated our store's theme and had to reach out to the app's support team to adjust some settings. Helen and her support staff were very prompt and responsive in making updates to our store to ensure our website continued running smoothly for our customers
Sept. 26, 2024
I had an exceptional experience with customer service. I would especially like to highlight the excellent support I received from Helen, who resolved all my doubts super quickly and with great professionalism. It was a true pleasure to interact with someone so competent and helpful. I highly recommend this service to anyone in need of assistance!
Sept. 25, 2024
We recently attempted to migrate from USF's "AI Search Filter" to Globo's Search & Filter app, hoping for a seamless integration. Unfortunately, we encountered several significant issues that severely hindered the app's functionality and delayed our launch timeline. Key Issues: Grouping Functionality Failures: The grouping feature did not work as expected. Despite configuring it to display only one value, all options were displayed instead. This bug was discovered early in the process and set the tone for further issues, contributing to significant delays. Collection Titles Not Displayed: Collection titles, which were correctly set in customization, did not appear in the UI’s search tree. This issue persisted even after the support team claimed it was resolved, suggesting a lack of adequate testing. Missing Entire Search Tree: At one point, the entire collection tree disappeared from the search page, rendering the filter non-functional. Despite repeated follow-ups, it took days to receive any priority from the support team, and even then, the issue remained unresolved despite claims to the contrary. Miscommunication and Delayed Resolution: Communication with Globo’s support was frustrating. We were repeatedly assured that issues had been resolved, only to find that many problems persisted. For example, only 3 out of 15 categories were visible after the team claimed the problem was fixed, reflecting a recurring pattern of miscommunication and false assurances. Inconsistent Performance: The app’s performance was erratic, with filters that worked one day disappearing the next. This inconsistency severely disrupted our workflow. One particular issue was with filters based on variant metafields, which vanished over the weekend after previously functioning without problems. Localization Challenges: The app does not support the translation of custom labels for merged values, which made it difficult to localize filters. The suggested workaround of using third-party translation apps like Langify is not a satisfactory solution for an app marketed as a full-featured filtering system. Final Nail in the Coffin: As other users have pointed out, the app’s performance is undeniably subpar. While our legacy filter app added just 180 KB to our theme payload, Globo's Search & Filter app bloated the payload by an additional 1.6 MB. This excessive increase in payload size significantly slowed down our site's performance, and ultimately, this was the final nail in the coffin for us. Conclusion: Despite its promising features, the Globo Search & Filter app suffers from critical performance issues, unreliable support, and poor optimization. The combination of persistent bugs, slow site performance, and ineffective communication from the support team makes this app difficult to recommend. Unfortunately, it has fallen far short of our expectations, and we will be reverting to our previous solution.
Sept. 25, 2024
Amazing customer service from Helen, figuring out an issue in our code that was impacting our product grid. All resolved and lot's more happy customers shopping on our site.
Sept. 24, 2024
The support team was very helpful, and Helen made the process easy for us!
Sept. 23, 2024
The app is great, but it's greatest asset is by far its technical support and customer service. We have been constantly in contact in the last weeks and Helen has always been very fast and professional.
Sept. 23, 2024
Parfait ! Support très réactif et application performante :D Je recommande fortement !
Sept. 22, 2024
I had several issues with the color swatches and filtering on my Shopify store, and Helen was absolutely amazing in resolving all of them! She was quick, thorough, and went above and beyond to ensure everything worked perfectly. I couldn’t be happier with the service and support. Thanks to Helen, my store is now running smoothly. Highly recommend this app and their fantastic team!
Sept. 20, 2024
Support team is amazing! helps a lot. The app works and if you have any problem, the team will be there to help. highly recommend!