Smart Product Filter & Search
Boost sales with AI semantic search and instant filters
Rating
4.9
feedback
2,098
chart
#804
All reviews
Review RSS Feed
Oct. 11, 2024
Amazing app and so easy to use. Helen was amazing... I had a little issue and needed a little customization ... she took care of it in less than 12 hours from me sending the request. Great app, highly recommend.
Oct. 11, 2024
Great solution for filtering with fantastic support. Helen helped me to customise the app for my store needs. Brilliant!
Oct. 10, 2024
Works great, and if we ever have a problem, someone responds quickly and they get it back in service usually within a day.
Oct. 10, 2024
Very quick and responsive. Solved my issue within a few hours and restored the app. Conversations were very helpful and informative.
Oct. 8, 2024
Amazing job on helping me solving the problem with my site, huge thanks to Helen for getting back so quickly!
Sept. 23, 2025
Nice and simple plugin with plenty of options available for customizing the filters in our store! Along with great customer service and a responsive team ready to help when needed! Highly recommended for any type of e-commerce store.
Oct. 2, 2024
Very good customer service, thank you Helen. Helped immediately with change requests. First class. Continue like this
Oct. 1, 2024
Doesn't work with cart drawer, only sends the user to the cart page, which is not ideal.
Oct. 1, 2024
A great app, lots of functionality and customisation, and is very easy to use. This app is going to make a huge difference on our collection pages. The search function is excellent as well. both the filters and search make using our website so much easier. Great support as well, particularly from Helen, thank you
Oct. 1, 2024
Sept. 30, 2024
Helen replied within an hour of my query and gave me a very easy solution to my problem - thank you so much!
Sept. 30, 2024
This app has been a game-changer for our Shopify store. It's incredibly simple to use, offering a wide range of customization and styling options to fit our exact needs. What really sets it apart is the exceptional support. Helen, in particular, was amazing—she responded quickly to all our customization requests and worked closely with the development team to ensure everything was resolved. Her communication was clear and timely, making the whole process smooth and stress-free.
Sept. 30, 2024
We have asked for help several times, and the service is always fast and efficient. Super satisfied! Thank you, Helen, for your great assistance!
Nov. 10, 2025
Very handy app. Helen has been very helpful with technical support when required for integrating with our store.
Sept. 26, 2024
I had an exceptional experience with customer service. I would especially like to highlight the excellent support I received from Helen, who resolved all my doubts super quickly and with great professionalism. It was a true pleasure to interact with someone so competent and helpful. I highly recommend this service to anyone in need of assistance!
Sept. 25, 2024
We recently attempted to migrate from USF's "AI Search Filter" to Globo's Search & Filter app, hoping for a seamless integration. Unfortunately, we encountered several significant issues that severely hindered the app's functionality and delayed our launch timeline. Key Issues: Grouping Functionality Failures: The grouping feature did not work as expected. Despite configuring it to display only one value, all options were displayed instead. This bug was discovered early in the process and set the tone for further issues, contributing to significant delays. Collection Titles Not Displayed: Collection titles, which were correctly set in customization, did not appear in the UI’s search tree. This issue persisted even after the support team claimed it was resolved, suggesting a lack of adequate testing. Missing Entire Search Tree: At one point, the entire collection tree disappeared from the search page, rendering the filter non-functional. Despite repeated follow-ups, it took days to receive any priority from the support team, and even then, the issue remained unresolved despite claims to the contrary. Miscommunication and Delayed Resolution: Communication with Globo’s support was frustrating. We were repeatedly assured that issues had been resolved, only to find that many problems persisted. For example, only 3 out of 15 categories were visible after the team claimed the problem was fixed, reflecting a recurring pattern of miscommunication and false assurances. Inconsistent Performance: The app’s performance was erratic, with filters that worked one day disappearing the next. This inconsistency severely disrupted our workflow. One particular issue was with filters based on variant metafields, which vanished over the weekend after previously functioning without problems. Localization Challenges: The app does not support the translation of custom labels for merged values, which made it difficult to localize filters. The suggested workaround of using third-party translation apps like Langify is not a satisfactory solution for an app marketed as a full-featured filtering system. Final Nail in the Coffin: As other users have pointed out, the app’s performance is undeniably subpar. While our legacy filter app added just 180 KB to our theme payload, Globo's Search & Filter app bloated the payload by an additional 1.6 MB. This excessive increase in payload size significantly slowed down our site's performance, and ultimately, this was the final nail in the coffin for us. Conclusion: Despite its promising features, the Globo Search & Filter app suffers from critical performance issues, unreliable support, and poor optimization. The combination of persistent bugs, slow site performance, and ineffective communication from the support team makes this app difficult to recommend. Unfortunately, it has fallen far short of our expectations, and we will be reverting to our previous solution.