Boost AI Search & Filter
Grow sales with search & discovery: search bar, product filter
Rating
4.7
feedback
1,571
chart
#942
All reviews
Review RSS Feed
Oct. 2, 2023
We can't praise Boost Search enough! We've had it since migrating to Shopify in July 2022 and don't know what we'd have done without it. From search to filters, synonyms to upselling and much more... it's been a game-changer for our online presence, recognised by our many satisfied customers who quickly find what they're looking for. Support is beyond excellent; it has been outstanding from the start with our V2 which more or less worked out of the box, as it is now that we're implementing Boost V3 AI Search and Discovery many thanks to the time and patience of Vincy and the development team.
Hello DirDirect Team, Thank you for the amazing review! We're thrilled to hear that Boost Search has been a game-changer for your online presence since migrating to Shopify, and you can make use of our features from search to filters, synonyms to upselling. We appreciate your recognition of our outstanding support, and we're here to assist you whenever you need it. Thank you for being a valued customer! Boost Team
Oct. 1, 2023
The app could be more powerful, it doesn't offer many merchandisng or search rules, but the support i received from the team was great.
Hi Lyle and Scott EU team, Thank you for your feedback on our app! We appreciate your kind words about the support you received from our team. Regarding the merchandising and search rules that you were expecting, our team has reached out to you via email to explore this matter in greater detail. Could you please get back to us via our current email thread, so we can expedite the resolution process? We greatly value your collaboration and look forward to working with you to find a satisfactory solution. Best regards, Boost team
Sept. 29, 2023
We had an issue when we launched Shopify bundles, as they were showing as sold out, when they had plenty of stock. The Boost team where really helpful and spent time investigating and fixed the issue!
Sept. 29, 2023
This app helps me to make a great customized product filter, and the developers are so supportive and always give quick responses！
Sept. 27, 2023
Their support team is fantastic, they are extremely helpful and prompt with their answers.
Sept. 18, 2023
Great customer service, quick to reply, actually looks into your questions and is able to help create a custom experience for you and your store.
Using app
Over 3 years
Total reviews
4
Average rating
5.0
Hello Savannah Sevens Team, Thank you for the fantastic review! We're glad to hear that our customer service has been great and that we've been able to provide quick and helpful responses to your questions. We're committed to creating a custom experience for you and your store, and we're thrilled that you've had a positive experience with us. If you have any further questions or need any assistance, please don't hesitate to reach out. We're here to support you! Boost Team
Sept. 15, 2023
Terrible Terrible app!!!!! I don't write reviews often and feel the need to express how disappointed i am with this app. I do not remember installing this app and discovered i am being charged a fee each month. I uninstalled the app and wrote to the developers asking why i am being charged a fee. I have received no reply and i am still being charged. Be very careful with this app. I am very very disappointed by this app and the customer service.
Hello Avalonia Team, Thank you for your feedback. It appears that there might have been some misunderstanding along the way. Allow us to clarify. It's important to note that the installation and subscription processes are carried out and approved on your end, as we do not possess the authorization or access to approve any charges from your store. We also checked the amount of activities of your usage and they indeed appeared. When we initially received your email regarding the charged fee, our support agent promptly responded but it seems like it got lost in your mailbox. We also sent a couple more emails in the hope that they could reach you well this time. Could you please kindly check? Our commitment is to provide prompt assistance to all our customers, and transparency remains a core value for us. Should you have any additional queries or require further clarification, please do not hesitate to reach out. We are always available for continued communication. Warm regards, Boost Team
Sept. 11, 2023
Great customer support! they were very quick and helpful! would recommend
Sept. 11, 2023
Great app and service they offer. The support team has always been quick to resolve any issues/requests we had. Can't recommend enough
Thank you for the fantastic review! We're thrilled to hear that you've had a great experience with our app and service. We're glad that our support team has been quick to resolve any issues or requests you've had. Your recommendation means a lot to us, and we appreciate your support. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to continue providing a great app and service to you. Thank you again!
Sept. 9, 2023
I first only used this app to help my custommers to filter through products on my collection pages - and it does an excellent job! Easy to implement and to customize without any knowlegde on coding and such. Today I have updated to version 3.0 which allows for much more features, so I have started implementing new fantastic features like, in-collection search bar, product recommendations and breadcrumbs. Whenever there is something I do not understand or something I need help with - the Boost support team helps. I have not meet a more nice support team ever!
Hello A1two3 Team, Thank you for the great review! We're glad to hear that our app has been excellent in filtering products on your collection pages. The easy implementation and customization without coding knowledge are important aspects we focused on. We're delighted that you've upgraded to version 3.0 and are enjoying the new features like the in-collection search bar and product recommendations. If you need any assistance with customization or implementation, please let us know. Thank you for your support from all of us at Boost!
Sept. 7, 2023
To Oliver & the team members for their continuous support for years! The best in the market for Search Functionality, Filters, Recommendation widget & the AI features. There is a lot more than this and the team is always ready to guide with their services or provide the best options. Looking forward to grow our brand with all the surprising features! Thanks Boost Commerce Team & All the Best!
Hello Āroka Team, Thank you so much for your amazing review! We're thrilled to hear that you've been receiving continuous support from Oliver and our team members for years. We appreciate your recognition of our team's willingness to guide you and provide the best options for your brand. We're dedicated to helping you grow your brand and are excited to continue surprising you with new features and enhancements. Thank you for your kind words and well wishes. We're here to support you every step of the way. If you have any further questions or need assistance, please don't hesitate to reach out. All the best to you and your brand from the Boost Team!
Sept. 6, 2023
In my online store, I offer both physical and digital items tailored to different markets and regions. To streamline this setup, I needed the app to integrate with Shopify markets. I reached out to support and Simon and Alex provided an excellent solution. While the app didn't initially offer the specific functionality I required, they went above and beyond to assist me. They proposed a straightforward workaround to display or hide specific products from search results, ensuring that my store could effectively cater to customers from each market. I greatly appreciate their responsiveness and willingness to help find solutions beyond the app's current capabilities.
Hi The Hello Bureau Team, Thank you for the great review! We're glad that our support team, Simon and Alex, provided an excellent solution for integrating the app with Shopify markets. We appreciate your recognition of their responsiveness and willingness to find solutions beyond the app's capabilities. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to support you! Boost Team
Sept. 4, 2023
Having a Footwear and Apparel Size Filter adds a huge time saving for the customers and this app is seamless with many extra features. Very much set and forget and it contributes hugely to the features of the page. I use it on all 3 of our stores and would not change. Great Service and Does what is needed.
Thank you for your feedback! We're glad to hear that the Footwear and Apparel Size Filter has been a time-saving feature for you and that our app meets your needs across all three stores. We appreciate your support and will continue to provide great service. If you have any further suggestions, please let us know. Thank you from all of us at Boost!
Aug. 25, 2023
The implementation was smooth and support was responsive to custom features both for launch and ongoing. I recommend this app for AI-driven site search experiences and collections!
Aug. 24, 2023
This app really did the job for us for a few years. We're primarily a secondhand shop. We have a big inventory with lots of variation in items so the filtering ability of this app made it easier for our customers to find what they want in large collections. It's all gone a bit wrong us for with it recently though. The newer version of the app has some nice touches (like infinite scroll) but it also forces you into using their product grid in collections. You can't 'just' have the filters If you've got a custom font on the site, it won't work. If, like us, you are using a different image size to the ones they offer you'll have trouble if you were making amends to the product grid and cards yourself in the code, that ability has now gone I really think there should be an ability to just use the filters or to revert to the old style of the app. The new version is overreaching in what we want it to do and as a result we'll have to transition to a new app. We don't really want to do that and it's , shame because the filtering (i.e. what we got it for) is PERFECT for our use case. It's just a shame that the developers have decided that merchants will always want to use their collection product grid settings.
Hi Shop for Shelter team, Thank you for bringing the issue you encountered with our app to our attention. We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we worked to address it. We're glad you're satisfied with the solution provided. If you have any further concerns or need assistance, please do not hesitate to contact us. We value your feedback and remain committed to providing you with the best possible user experience. We genuinely appreciate your kind collaboration! Boost team
Aug. 23, 2023
We've been using this app for 4-5 years and the customer support has gone downhill. With our use-case, customers use the search function 70-80% of the time making it a critical part of our business. Version 3 of the app loads much slower than V2. It's so slow that customers often mistakenly use Shopify's native search before the app even loads in. Our conversion rates dropped considerably after switching to V3 that we had to revert back to V2. When we contact customer support the solution they provided is "to wait for the app to load, then use the app's search". How do you expect us to tell this to our customers or change their search behaviour?
Hi Nella Team, Thank you for providing us with feedback. We sincerely apologize for any inconvenience caused. We are pleased to inform you that our team has implemented a solution and we have contacted you via email to discuss the details. We appreciate your collaboration and look forward to working together to enhance the overall experience. All the best, Boost Team
Aug. 22, 2023
Great support team, helped me modify the search feature to fit the design of my website in a fast and professional manner. Highly recommend this for people with less coding knowledge because of the support team, who are willing to help.
Aug. 21, 2023
It's the third time I choose Boost as a solution and they always deliver. I have to notice that this time it was really challenging, we had a lot of custom stuff in the store, some of weren't compatible with the standard. Boost's support team made so much for us and made sure everything is working fine. it was fast, professional and a super friendly experience. I won't stop recommending them! thanks a lot guys!