Boost AI Search & Filter
#1 Shopify AI Search & Filter app | 14,000+ users
Rating
4.7
feedback
1,951
chart
#681
All reviews
Rating Breakdown
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April 18, 2024
Upon upgrading to the 2.0 theme, the app had a few issues. Customer support is great, and they were able to help and solve the problems we experienced. Great app!
April 17, 2024
Lia helped me instantly! She resolved the issue straight away and her instructions were very clear and simple. Her response time was really quick as well. A great experience overall!
April 16, 2024
Always great support and tangible results from questions and fixes needed on the site. Thanks Boost!
April 16, 2024
The app is easy to use and configure. The support team is very helpful too when answering queries.
April 15, 2024
Great support, they did custom work for us that works perfectly on our site.
April 15, 2024
Pricing does not match what you see on Shopify. Also their website does not show pricing at all you cannot estimate the price before you are up and running. we ended up paying 149usd a month, and thats not even the PLUS plan, only essential
Hi Packyard Team, Thank you for sharing your feedback. We appreciate your input and apologize for any confusion regarding our pricing structure. To provide clarity, our app offers several pricing packages - Basic, Essential, and Professional. The details of these packages, including the specific features and benefits, are clearly outlined on our pricing page at https://boostcommerce.net/pages/pricing. The link is also available in the Shopify App Store. Based on our review, your Shopify store is currently using our Essential regular plan, which is priced at $149 per month for 7,500 products. The Essential plan includes all the features of the Basic plan, as well as advanced functionalities such as AI-Powered Product Search, AI-Powered Recommendation, Collection Merchandising, and 90-day Analytics. It's important to note that our app does not automatically charge customers. The subscription can only be made by customers on their subscription page, where transparent and specific pricing for each package of your store, along with detailed descriptions, are available for your review and approval. We understand that the pricing structure may have been a concern for you. Our team has followed up via email to address this issue. Please feel free to respond to our email, and we will work promptly to resolve any questions or problems you may have. Thank you again for using our app. We value your feedback and are committed to improving your experience. Kind regards, Boost team
April 11, 2024
Great app and even greater customer service. The Boost team really listens and responds swiftly. Their product(s) keeps evolving too, staying one step ahead of what is possible within Shopify natively. Great partner for providing your customers with next level Search, collections and filtering. Have been using Boost for years and continue to be excited about the app and where it seems to be going.
April 5, 2024
Great plugin and the team is very responsive to support requests, they have tweaked the output of several different things I needed customized for my store.
April 4, 2024
Amazing Customer Support! The team behind Boost AI Search & Filter goes above and beyond to assist users. Jack, in particular, has been incredibly helpful throughout my experience. He's always there to lend a hand and ensure that users get the most out of the app. Whenever I encountered an issue, the developer promptly responded and provided clear instructions to resolve it. Their dedication to customer satisfaction is truly commendable!
April 2, 2024
I requested a change to better improve the look of an aspect of our store and they were able to deliver exactly what I wanted in a matter of days, thank you!
April 1, 2024
Email customer service was fast and efficient. They resolved our issue within a day. Great customer service.
March 31, 2024
No support whatsoever after 5 days. Definitely not a reliable app
Hi AMEKANA Team, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you've experienced and understand your frustration. Upon reviewing our records, it appears that one of our support agents already responded to your inquiry on 30th, Mar 2024 (02 days after your first email). Please be advised that our standard support is 24/6 and we always try our best to reply to our customers within one day. However, our team had a heavy workload during that day and we are sincerely sorry for letting you wait up to 2 days to get the reply. Also, it's possible that our email may have been overlooked or filtered into your spam or promotions folder. We are fully committed to providing reliable support to all our users, and we're more than willing to assist you further via email. Our team has sent a new email to follow up with your concern and assist you to get the issues fixed, kindly help us check and reply to our email, and we'll ensure to address your concerns promptly. Thank you again for your feedback and for staying with us! We are eager to resolve any issues you may have and improve your experience with our app. Kind regards, Boost team
March 30, 2024
Please dont use this this literally ruined my shopify code after uninstalling also it made so much mess literally i created again from scratch
Hi Stelth team, Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered while using our app. As we haven't had a chance to be informed about this issue from you yet, we appreciate you bringing it to our attention. We have reached out to you via email to assist you in getting your store up and running with our app. Please allow us to clarify that during the initial installation, the app automatically applies to your duplicated theme, not your live theme. This allows our customers to test the app's features and customize the layout on the duplicate theme without affecting the live theme. We have also provided step-by-step instructions in our Help Center page in case you decide to uninstall the app. This will help you remove any remaining app code and prevent potential bugs. Our team is dedicated to providing prompt assistance and maintaining transparency throughout the process. We eagerly await your feedback and would greatly appreciate it if you consider giving our app another chance. Kind regards, Boost team
March 28, 2024
The chat support was not working, not letting me see replies and also not emailing those replies. However, once I got on email with Vincy & Luna they were beyond helpful and so speedy. I requested 3 visual changes, as I am updating to a new theme and these requests were dealt with effortlessly.
March 27, 2024
First, Boost has AMAZING customer service. That's key for me with any Shopify app. Second, the app works incredibly well. The filtering options are easy to set up and implement, and the AI search is unmatched. Truly a great app I'd recommend to anyone.
March 24, 2024
I used to love this app. Upon upgrading to 2.0 theme, my filtered collection pages can only be displayed using Boost design template, which despite my best efforts to customize, looks nothing like my theme.
Hi Unbuilt team, We appreciate your feedback and sincerely apologize for the inconvenience that you have experienced. Since we have recently updated our code base which has significantly improved our app's performance and user experience, the app is now embedded within the theme, necessitating changes to how our code is integrated. We have already sent you an email so we can assist you further with the theme visual matching. We are looking forward to hearing from you. Kind regards,