Boost AI Search & Filter

Hi Kayla's Garden team, Thank you so much for your candid feedback and we are sorry to hear about your concern. Please allow us to explain that when you delete the application, the Boost Instant search widget will be automatically removed from your theme, and your theme's original search box and search engine will be reinstated. To return to the theme's original product grid, please follow the instructions we have shared in our help center here (https://help.boostcommerce.net/article/727-how-to-revert-theme-setup). We always send an uninstallation guide to merchants' registered emails when they uninstall the app to ensure their theme works normally after uninstalling. Please rest assured that none of our app's code remains in your store. Furthermore, our team sent you an email with detailed instructions on how to revert to your theme's original product grid. We hope this clarification sheds light on the situation, and we eagerly await your response to the corresponding ticket. Best regards, Boost Team

Hi Tavellio Team, We apologize for your inconvenience and thank you for the feedback. It's our pleasure to provide close support to your team over the last several days, and we appreciate your patience with our limited support today due to the Holiday schedule that we have informed you about in advance. We understand the urgency of your situation, and in response to your most recent message sent a few hours ago regarding the navigation of the Visual Design Editor tool, our team has sent you an email with clear instructions. Kindly check your mailbox for further assistance. In case of any email glitches, please refer to the following instructions: You can easily access the Integration icon in the app dashboard, select the Shopify integration, and find the Visual Design Editor tool right there. Thank you once again for choosing our app. Please know that we are committed to your success, and we are here to assist you every step of the way. Don't hesitate to reach out if you need any further assistance. We're more than happy to help! Kind regards, Boost Team

Hi Urban Kit Supply Team, Thank you for your feedback. We apologize for any inconvenience and understand your frustration. To provide clarity, we would like to address the concern you encountered with the Instant Search Widget, it activates after our JavaScript (JS) file events have fully loaded. However, it takes only 1 second for the Instant Search Widget to become functional, as shown in the recording we shared. We are sorry to provide another version uninstallation guide and have resent the correct one. Our team also has followed up via email to ask for collaborator account to assist you further right then. Please feel free to respond to our email, and we will work promptly to resolve any questions or problems you may have. Regarding the subscription fee, please be assured that we don’t automatically charge it after the trial period. The charge is made by Shopify only when you choose a plan and approve the payment. Once again, thank you for using our app. We apologize for not meeting your expectations, we value your feedback and are committed to improving your experience. We look forward to your response and the opportunity to assist you further. Kind regards, Boost Team