Hulk Product Options

June 13, 2020

This app works pretty well for me, as all my products are custom. My only downfall is I need it to edit the prices. It doesn't do it all the time. When it works it works well. I hate having to reach out to my customers to tell them the price is wrong. If you can help me that would be great!

May 27, 2020

For providing production options is works very well. I did run into an issue with special characters in the display name that was causing the options with an added cost to not be included in the orders, but that was resolved very quickly with the assistance of the Support Team.

May 20, 2020

I installed the app last year as I operate closed releases and need a top level quality to split amongst a host of fashion options with different charges to these changes. Like different lengths etc. All has been working well until last release when I kept getting an *undefined* notification at cart & none of the costs would be applied. This cause a problem as loads of customers were undercharged and I had to create a work around for my customers. But once I contacted the app team, they were so responsive + able to help with the issue quickly. Which was fantastic, as I really need this app to work. And although I can’t fix the issues from this release a work around for other products would be impossible. So I am very grateful the team was able to fix ready for my next release + also able to fix the problem with my Discount Code box not being visible on any page. They added the Discount Code box, no problem at all. It was a hassle that the app had a glitch, but these things happen. The fact the team were so responsive, able to help, kind + articulate I am very thankful + will recommend. Plus when the app is functioning at its best, it a bloody life saver!!!! But when I called

May 12, 2020

Soooo good!! The options additions have bought us extra sales and also much better logistics systems. It didn't all work immediately and I had a huge panic! Helpful support then did the installation and explained to me how to work on a copy of the theme offline. Great service.

May 4, 2020

Can you please guide me where are uploaded files stored? How can we access them? Customers have uploaded Pictures.

May 2, 2020

initially had some issues getting it fully working, but customer support was fantastic as basic free user and was resolved very quickly

April 25, 2020

It feels good to be able to create unlimited product variants with a variety of option types (e.g. user input text, date etc.). The only drawback I have experienced so far is when fulfilling orders, I have to fulfill the product itself and the customization cost SEPARATELY, resulting in sending 2 notification emails to customers. Not sure how to get around this.

April 23, 2020

Figuring out how to create options and option sets wasn't terribly intuitive. Fortunately their service team was quick to respond and provided links to exactly what I needed in order to correct the issues I was facing.

April 14, 2020

I had a lot of trouble inserting a text field for my website. They helped to get this field on my site and showed me the steps. Very patient!

April 7, 2020

The app is well done. If you have any problem, the help service is really great. They write you back fast and give you a lot of details with photos, etc.

March 19, 2020

So far, the app is working very nicely. I had an issue with installation but customer support fixed it within a matter of hours and were very helpful and considerate. The only criticism I might have is that the look of the additional menu options at checkout don't really fit with the theme of my store. But that is simply an aesthetic preference. Otherwise, the app is working very nicely so far.

March 5, 2020

Support (paid) has been very fast and efficient. I can't comment on stability just yet as its only been a few days but so far so good.

Feb. 21, 2020

This app is great if you have many variants. The only drawback is that there is a noticeable delay when the page loads. The team is always available over Skype to assist and to customize - no waiting for days for an answer. They are quick, friendly and helpful.

Feb. 20, 2020

I was searching high and low for an app to allow customers to order monograms. Staff was prompt and helpful, app works well (so far, still in testing).

Feb. 19, 2020

This app does get the job done and is a great value for the price point. The team at Hulk has great customer support. I have very specific features that I need on my product page and Hulk was always willing to help me and go in and fix things. This product options app works well. The biggest reason I chose this product options app over others is because it integrated with their Volume & Tiered Discounts app. I think that the app is easy enough to use but does require more steps to set up the options than other apps I tested. But for the price point this app does provide great value. I like working with Hulk.

Feb. 11, 2020

Product customizations are a key part of our business. Unfortunately, since Shopify only allows a maximum of 100 variants (really?!) we had to search for an app to help us out. This app has helped us to offer exactly what we want for our customers and has allowed our customers to be creative with their choices when they order. Now, we have had a few issues. You cannot use the Buy it Now buttons with this app because it won't charge the customer for price upcharges and you also cannot use the cart drawer you must use the cart page. Also, if your customers also use the seller notes then you need to disable the paypal and google checkout options from the cart page otherwise those notes may not get sent through. However, none of these things were mentioned during install or setup so we learned the hard way. I will say that the support team is quick to respond however it did take 3 separate times to fully resolve the issue so that was disappointing. I have recommended to them that they make a list of requirements or settings to enable/disable for this to work properly from the get go.

Jan. 31, 2020

I needed an app to add more options with the ability to add additional cost for some of the options. I also wanted to be able to swatch my thread colors that would accordion. I did have to provide an example of a store that had what I was asking for because they initially said they couldn't do it. Once they had the example the coding was completed in a very timely manner. In the end it does exactly what I needed.

Jan. 31, 2020

Great app. And really good customer service. Had issues getting the app up at first but help was quick, concise, and efficent and getting my issue resolved.

Jan. 25, 2020

Good support even on the free version. I have to write one hundred words in a Shopify review so I am writing this second sentence.

Jan. 16, 2020

This app was what we were looking for when it came to providing our customers with a lot of variations, but not being limited by the Shopify 3 variant limit. The customer support was great and the app provides you with the ability to change the prices based on your variants. Where the app loses a couple of stars is the product selection process to apply your variants to your products, you cannot select by tag (you can search by tag though but still have to select each product individually), you cannot select by collection, and the app will not capture any new products without you adding them manually. If you have a lot of products like we do (100+ of about 10 designs), then you must select each product individually with a scroll down view. Once you reach the end of the scroll bar it loads more products, which if you ended up searching your products by a tag, the tag disappears and then shows every one of your products instead of it being filtered. This is such a pain in the ass to choose the products you want this app to be applied to we almost don't want to use it, but this seems to be the only one available where you can change the prices based on a variant. Once you get your products selected, we found that if you choose close to 50 products at once to import, a server error stops you from moving forward and then you have to start all over because it deletes your options set. If you were able to choose your products by collection rather than one by one, or the app would automatically import products to the list by tag or collection that would be great, but this is where it falls short. It really is a big burden having to select all of our products 20-30 at a time, keep track of where we left off so we don't get the server error for choosing too many products at once then going back into the list to import another 20-30. Update: After having this app for the free trial, I believe that we will continue to use it because of the customer service. The customer service has helped us integrate the app really well into our theme since it's not a free theme. We had so many integration issues with formatting on the checkout page, prices not being adjusted when customizations were chosen, invoices not showing the customization in our packing slips or on the customer end but only showing the base price and product, the discount code box not being available for the customers on the checkout page. This was all fixed in a timely manner even after being incredibly frustrated with the app, but we need that customization with being able to adjust prices. The customer service is really great and that's the only reason we're increasing our rating to 4 stars. We still have an issue with adding products to your option sets not being somewhat automated, which is why we can't give it 5 stars.