Hulk Product Options
Product customizer for swatches, product options and variants
Rating
4.8
feedback
1,125
chart
#398
All reviews
Review RSS Feed
Aug. 16, 2020
I used this app to gather personalization details and photos for custom party favors. It worked well for a while, then all of a sudden, it would not include uploaded photos to orders. When I contacted support, they "fixed" the issue (but broke my mobile view). I tested it out on the computer and it seemed to work. BUT to find out there "fix" disabled my mobile menu and search bar, leaving my website useless for mobile buyers and if you did add a personalized listing to the cart it would change the qty to 2 automatically instead of one, this only occurred with listings with option sets connected to it. I've since, uninstalled and will be looking for an alternative solution.
Thank you for your valuable feedback! We are sorry for the inconvenience caused to you and that our app did not make up to your expectations.
Aug. 15, 2020
Pretty simple to setup. Going to be a game changer for transitioning my biz from mostly Etsy to mostly shopify.
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.
Aug. 15, 2020
I asked and Hulk delivered. Super quick response and the team sorted out the problem before I explained what I needed them to fix. Really impressed with the communication too.
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.
Aug. 8, 2020
A really great app. The team is also great help and respond really quick. Really recommend this app
We're ecstatic to hear that you find our Hulk Product Options app beneficial and our team helpful. We strive to deliver efficient support, and your recognition encourages us tremendously. We're glad you'd recommend us, and we promise to continue delivering an excellent service. Your feedback plays a vital part in our continuous refinement. Thanks a lot! Best Regards, HulkApps Team
Aug. 2, 2020
This app solved exactly what I was needing to do, provide options for my customers. Also their customer service is TOP NOTCH!
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-)
July 30, 2020
Great app! We just started using it. It adapted to our needs and the support team has been there 24/7 to solve our doubts and helping us achieve our goals. Recommended 100%
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please let us know if we can help with anything else!
July 24, 2020
Works like a charm! Support team is also very responsive and accommodating when it comes to requests.
Hi there, thank you for your kind words! Please don't hesitate to reach out to us if you ever need any help! Have a wonderful weekend!
June 22, 2020
Great support which was quick and helpful and useful app, easy to set-up and manage, recommended.
Hi there! We appreciate you taking the time to leave us such a stellar 5-star review. It's fantastic to hear that you found our support helpful, and our app easy to set-up and manage! Your recommendation really means a lot to us. We aim to provide great service and it's motivating to know we're hitting the mark. As always, we're ready to assist you should you need any more help. Thanks again for your kind words. Your feedback helps us to keep improving and delivering the best possible service! Best Wishes, The HulkApps Team
June 21, 2020
I like the app so much! It meets all my needs and the support team is very helpful and professional. I highly recommend it.
We're thrilled to hear that you're enjoying Hulk Product Options and find our support team helpful! Your recommendation means a lot to us. Ensuring our app meets your needs is our top priority, and we’re glad to hear we hit the mark for you. Thanks again for sharing this wonderful feedback and your 5-star rating. With appreciation, The HulkApps Team
June 19, 2020
This APP do not work for my website and the customer service is bad. I can not get support after they charge
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. This is why we asked our manager to reach out to you in hopes of amending the issue you were facing. Thank you for letting us know about this.
Aug. 31, 2020
I have used this app for adding charged options to our products and found it infinitely helpful. No other app I found was able to add charged options and attach them to the products in the cart. It has increased our average order value significantly. Their support has been very persistent with any issues we have experienced with their dev team looking closely at any problems and the support team working hard to help us resolve them. I would highly recommend for a more seamless ability to add charged options to products and have the ability to edit them from the cart.
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please don't hesitate to reach out if you ever need any help!
June 19, 2020
The conditional logic feature is only capable of the most basic conditions (like removing only a single option for an option group) so someone with a more complex set of customization needs will not be able to utilize this properly. Given that the failure of this app or downtime of the service can result in a store losing the ability to make sales for the effected listings, and that support is too slow to remedy issues quickly enough to prevent these losses, I don't recommend using this at all. It really is not worth the risk.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. This is why we asked our manager to reach out to you in hopes of amending the issue you were facing. Thank you for letting us know about this.
June 14, 2020
I cannot say enough about how fast and helpful their tech services is answering questions when setting up the app. Truly top notch!
Hey there, thank you for your kind words about our support team, they indeed work really hard and reviews like yours give them more power. Thanks again!
June 13, 2020
This app works pretty well for me, as all my products are custom. My only downfall is I need it to edit the prices. It doesn't do it all the time. When it works it works well. I hate having to reach out to my customers to tell them the price is wrong. If you can help me that would be great!
Hey there, thanks so much for taking out the time to leave us a review. We really appreciate that :) I see you're finding an issue with the product's pricing. But, I'm sure our support team can help you with it, they are the best! Reach us at any time. We're always happy to help you :)
June 13, 2020
Our website used this app to add an optional service charge to a certain product with radio buttons but we wanted the color of the buttons to match our site. I contacted their support team and they helped me right away. Very professional when communicating with me. I had a very good experience with them. I do wish we could customize the color of radio buttons and checkboxes in the app without CSS but the end result was still very good.
Thanks so much for the kind words! We really appreciate the review and are so glad to hear you're loving the app. We definitely pride ourselves on offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please let us know if we can help with anything else!
June 13, 2020
Not user friendly, the sample sheet is confusing and our team is confused on how to import data inside the app. Would be great if it was streamlined and automatic, otherwise I would recommend this app for someone who knows how to code.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Oct. 7, 2020
I used this app to add customization for what type of bail the customer wants with for there locket purchase. Great service!
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please let us know if we can help with anything else!
June 11, 2020
This app makes my whole website function correctly. I have a large amount of options and customizations to offer my customers and without this app, Shopify does not support my needs. Support has been fantastic to work with. Needed a few minor tweaks and they were quick to implement them and get the product functioning the way I wanted it to. Great price also for the features. Highly recommend.
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please let us know if we can help with anything else!
June 11, 2020
I had a ton of questions in regards to what I was trying to do and their support was fantastic (they were patient, helpful and answered quickly). Great app!
Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
June 9, 2020
This app is incredible as we do personalizing and options for our products and can't do that with shopify how we want it ... found this app very easy to set up and unlimited for free!!!!! Cant beat that with any other app and when I was having an issue at cart .... they fixed the problem right away with great communication :) highly recommend
Hi there! Welcome to the eCommerce space on Shopify, and to HulkApps! We're glad our specialist was able to help you out with getting the Product Options app installed and stylized properly so that it wasn't interfering with your cart functionality. :-) We've got some top-notch customer support here at HulkApps, so please don't hesitate to reach out should you have any other questions about Product Options, or any of our other apps! Best of luck with your business! We look forward to seeing your continued success.