Hulk Product Options
The Hulk Product Options App
Rating
4.7
feedback
1,877
chart
#1,052
All reviews
Rating Breakdown
Review RSS Feed
March 11, 2021
Loved this app when I first started using it. Then I realized when adding new products that the text boxes were no longer showing up on my website. I tried re installing it and that didn't work. I tried the automatic uninstall and that wouldn't work either. I finally deleted it so that I could try adding it back to see if that would work. Now when I try to add it back it says there is no page at that address. Very disappointed.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. This is why we asked our manager to reach out to you in hopes of amending the issue you were facing. Thank you for letting us know about this.
March 10, 2021
I spent hours entering data then it locked up so I deleted the app and it will not allow me to reload it. Simply says my page does not exist. Very frustrated.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
March 10, 2021
It looked like a good option but it's not been functioning right for days, maybe even longer as I had to stumble across the problem while loading products onto our new website. Getting a fast reply from tickets raised saying issues resolved but this is only lasting hours before the problem is back again. Now it has stopped functioning in the back end of the store. Tested it on various browsers and devices but it's broken. Shame as it looked like we had this sorted but now I'm looking for an alternative app after wasting time and money on an ad campaign to a store you can't order from because the options are not showing up on the page!
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. This is why we asked our manager to reach out to you in hopes of amending the issue you were facing. Thank you for letting us know about this.
March 10, 2021
I used this app to help me add additional product options to my page. The team were extremely helpful and quick to respond, would highly recommend.
Thank you so much for your kind words!
March 8, 2021
I have updated my review as I have now got this app working and it appears to be performing well. I did have quite a few issues with the app functionality at first which I managed to fix myself - it turned out to be a cookies issue. It was a bit frustrating trying to explain my concerns to the technical support staff who did not fully understand the scope of the problems I was experiencing but we got there in the end and the app appears to be doing what it should now.
Please accept our sincere apologies for any inconvenience caused by the lack of our application’s performance. We are truly thankful for your feedback and it will be taken into consideration while we work on improving our apps. Should you have any other queries, please do contact us at any time.
March 5, 2021
impressed by the fast support and they have excellent customer service skills which is a bonus. They helped set everything up -hardly had to do anything to get it going.
Hi there, thank you for the review! We're sorry you ran into some issues with the app, but are glad that our customer service team was able to work them out for you! We appreciate the kind words about our products and support. :-) Please reach out if you need any other assistance!
March 4, 2021
I cannot thank you enough for the support, they help install the app and they fix all the issues that I was facing. Love your work and your support!
This review made our day! Thank you so much!
March 4, 2021
I am far from a programmer & was extremely HOT about doing all of this Shopify & add-on apps, but the people at Hulk were sooooooooo helpful! Though nobody was available via phone (it takes too damn long over chat & email, issues that could be handled in 15 mins take DAYS to address & resolve, but I hear they're working on phone support, that'll be amazing...) despite that, they were super helpful, and got my app functioning! Thanks!
You're absolutely right. We're working towards making our customer support available 24/7/365 via email, skype, and phone. Thank you for your patience! Have a great day ahead!
March 3, 2021
These folks were right on top of our issue. Great service, even tho it wasn’t their problem. Still nice to know they are available and so fast! Thank you!
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.
March 3, 2021
I love the app when it works. I've had several issues with swatches disappearing, upcharges not charging and things just breaking sporadically, However they do always seem to fix the issues and I'm thankful for that but I just don't understand why things keep breaking and I have to reach out every so often.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
March 2, 2021
Great app with easy setup! While I wish Shopify had this functionality out of the box, this app made it easy. I was able to add the product options easily and then inserted code snippets per instructions to get the selections to show up on packing slips. Hulk Apps support then stepped in and added the selections to all email notifications so now our customers can confirm their choices, and employees can see the details right from the order email. Future functionality suggestion: provide a way to link each of the selections to an underlying product for inventory tracking, sales metrics, etc. That would close the loop and make this app extraordinary. Overall, I'm thrilled with the performance of this app and impressed with Hulk Apps support. I'm using the free tier and they still took the time to help me tweak the setup and get it working the way I needed it to.
Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
March 2, 2021
Great app! Customer service is also fast and friendly as well. We are a sign company, so having the variations comes in handy.
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-)
March 1, 2021
Excellent App and easy to use. Shopify doesn't allow enough variants, and this app solves that problem. Thank you!
Thanks so much for your kind words, and please let us know if you need any assistance as we are always standing by to help!
March 1, 2021
Just what I need and quick, professional customer service. It creates a great experience for custom orders.
Thanks so much for the kind words! If you wish to, you can also visit our website to see the range of services we have to offer our merchants! Best of luck with your business! We look forward to seeing you!
Feb. 26, 2021
I used this app so that I could add custom product options (file uploads) to my website. I had tried doing this by editing the code myself, but the files wouldn't upload properly. At first when I used the app, I was having the same issue. Once I contacted them, they helped me and resolved my issue quickly.
The app looks great on your store! Thanks so much for the review and let us know what we could do to deserve those 5stars from you!
Feb. 26, 2021
We have used this app to apply quite complex personalisation options to our physical and virtual products. We have found the customer service team very responsive and helpful with all of our queries. They have been particularly good at helping us with liquid code that we are struggling with.
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-)
Feb. 24, 2021
Great app and great support. Always willing to help and always get whatever problem I have resolved quickly. I have changed themes a couple of times and they always get me up and running quickly
Thanks so much for your patience, and please let us know if you need anything else! We are always standing by to help. :)
Feb. 23, 2021
The free plan is available and provides required features with it. Easy and fun to use application. would recommend this app.
The app looks great on your store! Thanks so much for the review. We hope you continue using us forever.
Feb. 22, 2021
This Hulk app was simple to set up and useful to our site. Customer service is very prompt and helpful.
Using app
Over 3 years
Total reviews
1
Average rating
5.0
Thank you so much and best of luck with your business! We look forward to seeing your continued success.
Feb. 19, 2021
Love this app! It provides all the variations I needed for my products. I reached out to support for assistance with installation and they couldn't have been more helpful, they had everything sorted out within a few hours. Highly recommend this app.
Hi there! Welcome to the eCommerce space on Shopify, and to HulkApps! We're glad our customer support team was able to help you out with getting the Product Options app installed properly. :-) We've got some top-notch customer support here at HulkApps, so please don't hesitate to reach out should you have any other questions about Product Options, or any of our other apps! Best of luck with your business! We look forward to seeing your continued success.