Hulk Product Options
The Hulk Product Options App
Rating
4.7
feedback
1,877
chart
#1,052
All reviews
Rating Breakdown
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April 30, 2021
This app is so helpful to add the additional options for custom orders. Especially Heena promptly helped me regarding all the problems that I had. I'm gonna use this forever. Thank you so much!
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.
April 30, 2021
Excellent support and the app achieves everything I needed it to in terms unlimited product variable. Thank you!
Thank you so much for taking the time to leave us this amazing review.
March 27, 2023
This app is powerful and almost perfect, we're already using it for 2 years. It's amazing to handle a large bulk of custom options, including image swatches, and many personalization fields, like text input for engravings in our case. And you can create multiple bundles of option combinations, applying them individually for subsets of your product portfolio. Exactly what we need to sell our custom-made leather products. Super helpful! What makes it absolutely outstanding though, is their excellent customer service (rating 5+ stars!): They're coding wizards and could solve multiple UX problems for our specific product and cart pages within no-time, literally overnight. Without these custom adjustments, the buttons and price formatting would not have matched our product pages' look & feel. But they went above and beyond to make it look consistent. You rarely get such amazing customer service anywhere today! Translations in the backend (our Shopify language is German) are still not great and leave room for misunderstandings (status: March 2023). But this is just a minor UX topic for you as an admin, and only if you're using Shopify in another language than English I guess. Other than that you just have to factor in some UX trade-off as of the checkout page, as a buyer's chosen product options will always translate into a separate product on the checkout page (with an empty placeholder image). This logic stays the same for all steps after of course, e.g. in connected order processing and billing apps (also showing this separate products on shipping labels and invoices). There is nothing Hulk could do about atm, as they can only customize the flow until the cart page to guarantee a consistent look & feel, but not any further. Therefore, the UX is not perfect until the end, but at least until the final checkout page where a buyer already made their decision. In total, I would give 4.5 stars. Great job overall!
Hello, thank you so much for your detailed and thoughtful review! We really appreciate having you as our long-term customer, and we're thrilled that Hulk Product Options has proven to be a significant tool for your custom-made leather products. Your commendations regarding our customer service—an area where we always strive to excel—really made our day. We strive to provide top-notch, ‘overnight’ solutions that ensure the aesthetics of your product and cart pages are maintained. We understand your concerns regarding the translations in the backend, and we appreciate you bringing this to our attention. We aim to provide the most seamless user experience, regardless of the language of use, and we will definitely look into this for improvements. Your feedback about the UX in the checkout page is also invaluable. Unfortunately, due to Shopify's current checkout page restrictions, we're limited in what we can do to customize. However, we're continually looking for ways to provide enhancements within those parameters. Although you've noted your rating as 4.5 stars, we see it's marked as a 5-star review here. Nevertheless, we'd love to hear more about what we can do to secure that extra half star and will always aim for a full-fledged 5-star experience. Thanks again for choosing HulkApps and we look forward to serving you in the future. Best, The HulkApps team.
April 29, 2021
Happy with the app, and the support service is thoroughly helpful. We definitely recommend. thanks!
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.
April 29, 2021
I am very happy with the app. Above all, the customer support is very good, although I have the basic free paln, I was always helped immediately. I can highly recommend the app.
Thank you so much for taking the time to leave us this amazing review.
April 28, 2021
I've used this app with various stores and it works wonders. I'm always amazed by the Hulks App Support Team response to every problem you encounter. Super Recommended.
Thanks so much for the kind words! We really appreciate the review, and are so glad to have you with us on this journey! Please let us know if you need anything else! We are always standing by to help. :)
April 28, 2021
Worst app i've ever worked with, incredibly bad language settings (swedish) and it doesnt work well, i tried many different options and none did anything. sucks to be honest.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
April 23, 2021
Their customer support is superb. I heard back from them very quickly and they addressed my questions perfectly.
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.
April 23, 2021
Excellent customer service. Awesome product! It now works perfectly after asking support for a bit of help. They were fabulous!
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.
April 22, 2021
I updated my template and forgot to update Infinite Product App. Later when I realized it, I reached out to the Hulk team and they fixed everything for me right away. Great support and service
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please let us know if we can help with anything else!
April 22, 2021
Tried to transition from another product options app to this one. the pains of transitioning is not worth it. This app interfered with a lot of my current apps. Add to cart features and product warnings were no longer working. I tried to ask customer service to fix it. She declined. i have to talk to two developers just to get this app working. I just don’t have the time for it anymore.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Dec. 30, 2022
Excellent support! Manoj helped me out greatly! I added a new theme and discount codes werent working with the Product OPtions, he signed in and sorted it all out really fast! Thank you so much! :) The App is great, We've been using it for over a year to add size options to custom made bracelets with limited stock options, it lets us have a lot of different sizes without affecting our stock levels.
Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; feel free to contact us whenever as we are always standing by to help.
April 21, 2021
They helped me sort a discount error so I could use a personalisation need. They were helpful and quick
The app looks great on your store! Thanks so much for the review, and for allowing others to see how it looks by linking your website. :-)
April 14, 2021
I’ve used this app for at least a year and had recently updated my theme. The app stopped working with the update and both auto and manual installs were unsuccessful. I reached out for support and they had things working again after a couple days. Awesome customer service.
Thank you so much for taking the time to leave us this sweet review. We're glad that our customer service team was able to set up the app code in your new theme! Please let us know if we can help with anything else!
Dec. 1, 2021
I use the app for a full year to add options to my products and it really helps people buy more, the service from the develepers team is amazing they answer you fast and fix any problems. thank you very much for the app it's just amazing and excellent and so many features for free...
We are so grateful for your kind words. Thank you so much!!
April 12, 2021
Different kind of Review: This app was actually not the right one for us. I have to give HASAN a high five for his honesty and his help. He was the one to figure out it wasn't what we were looking for and he was honest to tell us this. I highly recommend working with him.
We apologize that our app did not satisfy your expectations. But, thanks so much for your kind words about Hasan, and please let us know if you need anything else! We are always standing by to help. :)
April 10, 2021
I had the best customer service experience by the developers of this app although I'm on the basic free plan. They ensured to show me exactly what to do in screenshots and in screen recordings too. I am very happy using the app so far.
Hi there! Thanks so much for taking the time to leave us a review. Glad to hear you are happy with your store, feel free to reach out for any help in the future.
April 9, 2021
While there was a bit of a learning curve for me, this app does everything I wanted it to do! In particular, Amit P was a great help with the implementation of what we needed. He was able to show us the correct way of setting up our options and sets to properly show our desired options/dropdowns. Thank you again!
Hey there, thanks so much for the review; we're so happy to hear you're loving our Product Options app! We love the dropdown feature, and are glad you've been utilizing it. :-) We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-) Please let us know if we can assist with anything else!
June 8, 2021
Amazing App! With the help of the Hulk team, it does exactly what we wanted. I recommended it to everyone. You can count on the team behind that amazing app!
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.
April 8, 2021
Great App et very good team. I had to call on the technical team, they respond very quickly and small adjustment issues are quickly resolved. Just a small suggestion, the translation of the application in French is not perfect. Très bonne application et équipe technique très rapide et efficace, juste un petit bémol, la traduction de l'application est français n'est pas parfaite.
Thank you so much for your kind words about our app. I’m so sorry about our app's Fresh translation. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We will use the feedback to make us better so thank you once again!