Hulk Product Options
The Hulk Product Options App
Rating
4.7
feedback
1,893
chart
#708
All reviews
Rating Breakdown
Review RSS Feed
May 25, 2021
It is very easy to install. And I needed a separate setup with a separate site, and as a result of the inquiry, I am using the app without any problems with quick answers and quick processing. Thank you for your help.
Thanks so much for your kind words, and please let us know if you need anything else! We are always standing by to help. :)
May 25, 2021
Really nice and useful App... Support staff is very helpful and prompt.. . . Keep up the good work!!!!
The app looks great on your store! Thanks so much for the review and the appreciation!
May 24, 2021
Complete waste of time. Developers said they were having problems installing it on our store and then went silent. Poor customer service.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
May 21, 2021
All of the sudden stopped working completely on the day of my update, very disappointed. I reached out for customer service but they are very slow to respond.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
May 21, 2021
i had tried few option program, this one is the most suitable for me. good productiion, good service. all the question can be answered within few hours.
Hi, we truly appreciate your review, and we're so grateful for the trust you've placed in us. We sincerely hope you are satisfied with our app.
May 19, 2021
AMAZING Pricing Variable App!! Must-have addition to any store that has several optional product additions for their customers
Thank you so much for taking the time to leave us this amazing review.
May 19, 2021
This app was exactly what I needed to display my fabric swatches on my site. So far, its been working out great. In addition, customer service is superb with the developer. I would highly highly recommend.
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.
May 18, 2021
What a Great service, I first ask shoplifty to help with a little coding since it was a shopify theme and setting to be added, they tried to push a Specialist to do it which seems like a waste of time and money. So I contacted this app and they without without missing a beat helped me fully with the coding and making sure it all worked out well. Also making money with the app is a plus !
Hi there, thank you for the review! We're sorry you ran into some issues with the app, but are glad that our customer service team was able to work them out for you! We appreciate the kind words about our products and support. :-)
May 17, 2021
This app is great to get add-ons for my menu. However, the app doesn't work with "automatic discounts". The app developer found a work around by adding a discount box before checkout, but it just works with discount codes. This is inconvenient for the customer as they need to manually enter the code. Customer service is super reliable. They engaged and stayed with the issue until they found a solution. They were professional, kind and helpful. It took weeks of back and forth, however, to get it done!
Hi there, thank you for the review! We understand that entering code manually can be very frustrating, but are glad that our customer service team was able to work them out for you however they can! We appreciate the kind words about our products and support. :-) Please reach out if you need any other assistance!
May 16, 2021
Customer support is excellent. Moreover, it is very easy to use. Absolutely great app, thank you very much
Thank you so much for taking the time to leave us a 5-star review!
May 10, 2021
Great service ! They are responding very fast for any questions you have, and the options are great.
Thank you for your review! We're known for a quick turnaround with our support and we're glad that you received help at the right time.
May 7, 2021
Been using this app for a year now and it is exactly what I needed for my shop (I have tried other similar apps, but the rapport price-quality is really the best here). Plus, customer support is amazing, I raised an issue and literally within two hours on a Friday night it was solved. Thank you, Sanjay, appreciate it!
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.
May 7, 2021
The Support is marvelous- the developers would reply within a few hours and fix everything as wished. The translation of the App in German is really bad ... working on a German Store you dont know which button to click and which setting to make because the translations are so wrong... Using the app on a setup with many products offering different customizations, the various condition sets I had to create become a bit confusing... also it would be nice to see within the product itself in the backend which option set is being used. For me a the agency it is ok, but if my client would like to add a color to a product or any other option - they will always need me to do so... In total it is a cool App but needs definitely quite some more work on it....
Thank you for bringing this to our attention. We’re sorry you had a bad experience with our app translations. We’ll strive to do better to ensure this doesn’t happen again.
Jan. 24, 2023
Nisha helped me solve my problem with speed and ease! Love this app and would recommend it to anyone who has LOTS of options for their products :)
Thanks so much for the kind words! We really appreciate the review and please let us know if we can help with anything else!
May 3, 2021
Wonderful customer service!! I had an issue on Sunday and Priyanka resolved and made the changes I requested on my website within an hour. I'm so happy I have a such great support. Thank you so much!!
Hi there, thank you for the review! We're sorry you ran into some issues with the app, but are glad that Priyanka was able to work them out for you! We appreciate the kind words about our products and support. :-) Please reach out if you need any other assistance!
May 1, 2021
I found Infinite Product Options excellent and it fulfill all my requirements. I love hulkapps support. They have excellent pre-sale and post-sale support.
Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
April 30, 2021
This app is so helpful to add the additional options for custom orders. Especially Heena promptly helped me regarding all the problems that I had. I'm gonna use this forever. Thank you so much!
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.
April 30, 2021
Excellent support and the app achieves everything I needed it to in terms unlimited product variable. Thank you!
Thank you so much for taking the time to leave us this amazing review.
March 27, 2023
This app is powerful and almost perfect, we're already using it for 2 years. It's amazing to handle a large bulk of custom options, including image swatches, and many personalization fields, like text input for engravings in our case. And you can create multiple bundles of option combinations, applying them individually for subsets of your product portfolio. Exactly what we need to sell our custom-made leather products. Super helpful! What makes it absolutely outstanding though, is their excellent customer service (rating 5+ stars!): They're coding wizards and could solve multiple UX problems for our specific product and cart pages within no-time, literally overnight. Without these custom adjustments, the buttons and price formatting would not have matched our product pages' look & feel. But they went above and beyond to make it look consistent. You rarely get such amazing customer service anywhere today! Translations in the backend (our Shopify language is German) are still not great and leave room for misunderstandings (status: March 2023). But this is just a minor UX topic for you as an admin, and only if you're using Shopify in another language than English I guess. Other than that you just have to factor in some UX trade-off as of the checkout page, as a buyer's chosen product options will always translate into a separate product on the checkout page (with an empty placeholder image). This logic stays the same for all steps after of course, e.g. in connected order processing and billing apps (also showing this separate products on shipping labels and invoices). There is nothing Hulk could do about atm, as they can only customize the flow until the cart page to guarantee a consistent look & feel, but not any further. Therefore, the UX is not perfect until the end, but at least until the final checkout page where a buyer already made their decision. In total, I would give 4.5 stars. Great job overall!
Hello, thank you so much for your detailed and thoughtful review! We really appreciate having you as our long-term customer, and we're thrilled that Hulk Product Options has proven to be a significant tool for your custom-made leather products. Your commendations regarding our customer service—an area where we always strive to excel—really made our day. We strive to provide top-notch, ‘overnight’ solutions that ensure the aesthetics of your product and cart pages are maintained. We understand your concerns regarding the translations in the backend, and we appreciate you bringing this to our attention. We aim to provide the most seamless user experience, regardless of the language of use, and we will definitely look into this for improvements. Your feedback about the UX in the checkout page is also invaluable. Unfortunately, due to Shopify's current checkout page restrictions, we're limited in what we can do to customize. However, we're continually looking for ways to provide enhancements within those parameters. Although you've noted your rating as 4.5 stars, we see it's marked as a 5-star review here. Nevertheless, we'd love to hear more about what we can do to secure that extra half star and will always aim for a full-fledged 5-star experience. Thanks again for choosing HulkApps and we look forward to serving you in the future. Best, The HulkApps team.
April 29, 2021
Happy with the app, and the support service is thoroughly helpful. We definitely recommend. thanks!
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.