All reviews

Rating Breakdown

  • 5
    86% (964 ratings)
  • 4
    6% (63 ratings)
  • 3
    1% (13 ratings)
  • 2
    1% (15 ratings)
  • 1
    6% (63 ratings)

Reviews with Text

  • 98% (1,092)
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4 / 5 Share

Jan. 31, 2020

I needed an app to add more options with the ability to add additional cost for some of the options. I also wanted to be able to swatch my thread colors that would accordion. I did have to provide an example of a store that had what I was asking for because they initially said they couldn't do it. Once they had the example the coding was completed in a very timely manner. In the end it does exactly what I needed.

Using app

7 days

Total reviews

2

Average rating

4.5

Developer Reply

Hi there. Working with merchants who have clarity on their requirements makes it easier for our developers to get the code implemented properly. We are happy that you enjoyed our services! Best of luck with your business!

1 / 5 Share

Jan. 31, 2020

This app was recommended to me by my website developer. It looked to have everything needed for what I wanted to do with product options. However, their support is awful. Worst support from an app that I have ever experienced. I attempted to contact them on more than one occasion to ask to figure out why my export file comes as a link to a browser instead of an Excel file. They have failed to respond or provide any solution. Now that we were prepared to update all of the products uniformly, which we started a month ago, I will now have to start over and look for another app that will provide me the solutions I am looking for. I am very disappointed and would not recommend this app to anyone.

Using app

About 1 month

Total reviews

9

Average rating

4.6

Developer Reply

Apologies for the inconvenience that happened to you. We export files in the .xlsx extension and the default file open software is set to the Web Outlook (browser) instead of the Excel software on your computer. It has nothing to do with our app. Customer satisfaction is our top priority so please give us a chance to prove and make you happy. Thank you! In addition to this explanation we've asked our manager to contact you in hopes of amending the issue you were having.

5 / 5 Share

Jan. 31, 2020

Just what we needed! After a couple of issues with our theme, they were more than helpful to inspect our issue and fix it quickly! Probably the fastest development/support team we've ever worked with.

Using app

8 days

Total reviews

1

Average rating

5.0

Developer Reply

The app looks great on your store! We definitely pride ourselves on offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please let us know if we can help with anything else!

5 / 5 Share

Jan. 30, 2020

very efficient and always on time to help and very professional too, had a few hiccup with the discount code, sent them a message & issue was done before i could even followup with them

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi there. I just wanted to apologize that our installer didn't work correctly. We always offer free installations when it comes to Product Options App, and would love to get this app installed properly for you. Since there are so many themes, sometimes it requires a little extra love from one of our specialists to get the code implemented properly. We're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please let us know if we can help with anything else!

5 / 5 Share

Jan. 29, 2020

App is very useful for adding custom options. We sell spirit wear so giving people the ability to customize and items with names and numbers is great. This app makes it very easy to offer many options and charge for them.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi there! The app looks great on your store! Thanks so much for the review. We look forward to seeing your continued success. :)

5 / 5 Share

Jan. 29, 2020

The apps is quite easy to use once you get a hand of it. The support team is extremely efficient on solutions providing. Great app.

Using app

7 days

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for your kind words! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

5 / 5 Share

Jan. 27, 2020

The team is quick and efficient to solve problems ..................................................

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much! We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-)

5 / 5 Share

Jan. 24, 2020

I'm writing this review based solely on the support received with the app, it's installation and it's configuration. We are still in the evaluation period so do not yet know if we will be going ahead - but have great confidence that if we do use the app on our store we will be confident to do so with the extremely high quality of support services available to us from the people at Hulk/apps.

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your support, we greatly appreciate it. Your feedback will help us get better, so looking forward to knowing your thoughts! And you know where to find us if you need any assistance!

1 / 5 Share

Jan. 23, 2020

Unfortunately - incompatible with LOTS of built-in functions of shopify, like currency convertor. Have been back and forth with customer service for a long time already, they responded quickly but since the app is problematic in itself, this app is really not friendly for shopify users like us.

Using app

About 1 month

Total reviews

1

Average rating

1.0

Developer Reply

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

5 / 5 Share

Jan. 22, 2020

I have received my first order through customization options from this app a few days ago... I did, however, lose 25$ of revenue from that order because the added options from this app didn't count towards the final price. The problem was in my store cart, buyers could click on the PayPal button for fast checkout, essentially skipping the checkout page. The checkout page is important for this app, however, its where the addon prices get added to the total price. I contacted support and they helped me by editing the HTML code for me and removed that paypal button. Buyers can still pay by paypal, but it takes them one more mouse click, which is fine for me. I need the customizations badly and this app provides just that... You can check it in action at www.outofmarbles.com if you want. Anyways, keep up the good work and I heard there is new feature coming soon where we will be able to have images instead of bullet points :)

Using app

About 2 months

Total reviews

5

Average rating

4.8

Developer Reply

Hi there! Welcome to the eCommerce space on Shopify, and to Hulk apps! We're glad our team was able to help you out with getting Product Options installed and stylized properly. :-) You heard it right! Lots of cool stuff coming your way in 2020! Not just apps, we have more to offer ;) The app looks great on your store! Thanks so much for the review, and for allowing others to see how it looks by linking your website. :-) Best of luck with your business! We look forward to seeing your continued success.

2 / 5 Share

Feb. 6, 2020

This app started off great, with a helpful team and great options. However I spent 3 weeks adding in my options on my store, only to find out the day before my launch that it doesn’t work with other apps. I now have to start again, and delay my launch even though it has been advertised. I recommend checking with all of your apps before you use this one.

Using app

5 days

Total reviews

1

Average rating

2.0

Developer Reply

Thank you so much for taking the time to leave us this fantastic review! We put good customer satisfaction as our priority and we're glad that you were happy with our product and service! Cheers!

5 / 5 Share

Jan. 20, 2020

So far this has been a life saver for customizing products. Very straight forward to use and it's free. Thanks

Using app

4 days

Total reviews

2

Average rating

5.0

Developer Reply

Hello, thank you for the fantastic 5-star rating! We're delighted to hear that our Hulk Product Options app is proving to be a lifesaver for you. It's great to see you're finding it straight forward to use and the fact that it's free must be an additional bonus. Your supportive comments help us to keep moving forward and improving, so we really appreciate your feedback. Best wishes from the HulkApps Team!

5 / 5 Share

Jan. 20, 2020

After some emails back and forth these guys made it happen. Now we can finally sell hair extensions bundles with the proper price. Thanks for the hard work those last few days to make it happen. We really appreciate all you guys effort. Sincerely, Hair Queen LA Digital Team www.hairqueenla.com

Using app

23 days

Total reviews

3

Average rating

5.0

Developer Reply

Hi There, We are sorry to hear that you lost out on sales due to the loss of communication. Our team has been trying to reach you through emails but they seem to be getting spammed or blocked by your server. We have tried to fix this situation and configured the app with your store's Prestige theme. Again, we are sorry for your loss. We would appreciate if you would contact our customer support team by responding to the latest ticket, or, reach out to me directly on [email protected] ASAP. Looking forward to hearing back from you!

1 / 5 Share

Jan. 15, 2020

The options inside of the app were great however support was not good and product never worked. I payed for the premium installation and they installed the code inside of the head instead of the body which put a error on the front of my homepage. They did not respond to any of my support messages so I just went ahead and deleted the app.

Using app

2 days

Total reviews

4

Average rating

4.0

Developer Reply

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. This is why we asked our manager to reach out to you in hopes of amending the issue you were facing. Thank you for letting us know about this.

5 / 5 Share

Aug. 12, 2021

Update- still going strong with Hulk Apps infinite options! Perfect for updating the new layout of my store! The customer service helped with a glitch ( operator error ) with extremely fast response and complete resolution within a few hours! After struggling with design layout for my custom apparel/gift shop where each design is basically personalized.. I was nearly ready to throw in the towel and give up until i found this app! Within a short amount of time, i was creating options, sets, conditions and able to offer infinite amount of options for each product! I have not reopened my shop, as I only added this app last week, but I am set to reopen tomorrow and cannot wait to get customer feedback on their opinion on the easy ordering experience they will have!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for choosing us. We've got some top-notch customer support here at HulkApps, so please don't hesitate to reach out, we'll help you build the Shopify store of your dreams! We appreciate the kind words. :-)

4 / 5 Share

Jan. 16, 2020

This app was what we were looking for when it came to providing our customers with a lot of variations, but not being limited by the Shopify 3 variant limit. The customer support was great and the app provides you with the ability to change the prices based on your variants. Where the app loses a couple of stars is the product selection process to apply your variants to your products, you cannot select by tag (you can search by tag though but still have to select each product individually), you cannot select by collection, and the app will not capture any new products without you adding them manually. If you have a lot of products like we do (100+ of about 10 designs), then you must select each product individually with a scroll down view. Once you reach the end of the scroll bar it loads more products, which if you ended up searching your products by a tag, the tag disappears and then shows every one of your products instead of it being filtered. This is such a pain in the ass to choose the products you want this app to be applied to we almost don't want to use it, but this seems to be the only one available where you can change the prices based on a variant. Once you get your products selected, we found that if you choose close to 50 products at once to import, a server error stops you from moving forward and then you have to start all over because it deletes your options set. If you were able to choose your products by collection rather than one by one, or the app would automatically import products to the list by tag or collection that would be great, but this is where it falls short. It really is a big burden having to select all of our products 20-30 at a time, keep track of where we left off so we don't get the server error for choosing too many products at once then going back into the list to import another 20-30. Update: After having this app for the free trial, I believe that we will continue to use it because of the customer service. The customer service has helped us integrate the app really well into our theme since it's not a free theme. We had so many integration issues with formatting on the checkout page, prices not being adjusted when customizations were chosen, invoices not showing the customization in our packing slips or on the customer end but only showing the base price and product, the discount code box not being available for the customers on the checkout page. This was all fixed in a timely manner even after being incredibly frustrated with the app, but we need that customization with being able to adjust prices. The customer service is really great and that's the only reason we're increasing our rating to 4 stars. We still have an issue with adding products to your option sets not being somewhat automated, which is why we can't give it 5 stars.

Using app

13 days

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your thoughtful and detailed review! We're thrilled to hear that our Product Options app has been helpful by providing more variant options and that our customer service team could assist with its integration in your theme. We understand the frustration you've experienced with the product selection process, as your store has a substantial number of items. It’s clear that feature could be more user-friendly, and we appreciate your detailed feedback on improving this area. We've taken note of your suggestion about selecting products by collection or the app automatically importing new products - your insights are crucial for us to enhance our app's functionalities and performance. We're glad that, after working through the initial issues, you've chosen to continue using our app mainly due to our dedicated customer support. We regret couldn't earn a perfect score from you, but rest assured that we are working diligently to refine our service to meet exceptional quality, and your feedback plays a crucial role in this. If you need any further assistance, don't hesitate to reach out! Best regards, The HulkApps Team

1 / 5 Share

Jan. 8, 2020

This product should really be called Limited Products Options. I would definitely explore other app options before choosing this one.

Using app

1 minute

Total reviews

5

Average rating

2.6

Developer Reply

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

5 / 5 Share

Jan. 1, 2020

Wow, I had an issue with my theme, as the app was not installing correctly and I don;'t know code, so I contacted there team, and MY GOD, there support emailing team is WONDERFUL, replied within few hours even during holidays, and they simply had me give there developers limited access and they fixed it right away. Now I'm working so MUCH BETTER in my business and sales and everything is now increase because of this little thing. I really appreciate the speediness and support from you guys, I'm super grateful that even in the FREE VERSION you can get SO MUCH out of this app.

Using app

16 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi there! Thanks for leaving us such a wonderful review. We are so grateful for your kind words; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing your continued success.

5 / 5 Share

Dec. 31, 2019

Great app and amazing support. Submitted a request to install this app on my new theme and the Hulk Apps team had it fixed within an hour or my email, with screenshots showing the app was working as intended.

Using app

6 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for the kind words! We really appreciate the review and are so glad to have you a part of our Hulk family. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please let us know if we can help with anything else!

5 / 5 Share

Dec. 19, 2019

I used this app to help me generate over 200k in revenue from product options within a year and the best part is that it was free! Definitely considering upgrading.

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for the kind words! We appreciate your support :) This app is a must-have in all e-commerce stores and we're glad you've been achieving your revenue goals utilizing the features in this app. We encourage you to upgrade our app to unlock some seriously amazing features in this app. We are also going to organize Ajax cart functionality very son for our merchants, and many more things that our app will be able to support next year. We can't wait to share them with you guys! If you need any help in setting up your store after subscribing to our Pro-version, don't hesitate to reach out to us. Our team will be glad to assist you! Cheers!