HA Product Options Variants
Product customizer for swatches, product options and variants
Rating
4.8
feedback
1,118
chart
#443
All reviews
Review RSS Feed
Feb. 13, 2022
Best and fast support!!! I used this app for 3 years and the service Team helped me all the time perfectly. Thank you very much
Thank you so much for your support. We are thrilled that you loved your experience; we look forward to helping you again!
Oct. 27, 2019
Customer support is good until you decide the app doesn't fit your needs and you want it removed then they don't respond to your emails and requests to have it removed. The uninstall option on the app doesn't remove the app and the instructions for how to uninstall brings up a 404 page. Contacting Shopify to see if they can get this app removed from my store!
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us and that is why we asked our manager to reach out to you in hopes of amending any issues that were caused.
Oct. 27, 2019
Simple app but so strong. Very simple customized css! Just small issue - appear before submit button and not customize.
Hi there! We're sorry to hear that you ran into some issues with the table appearance at the product page. Please let us know if we can assist you in this regard. Our team will be more than happy to help!
Oct. 23, 2019
Great app, I needed help with the installation and got a fast response. I think one aspect could be better and that is the option set product or category lookup. Instead of an exact text search, a search that brings up a list of similar types or partial text search would help. Otherwise great
Thanks so much for the kind words; and more importantly, thank you for letting us know your feedback. We will work harder to build better apps Your suggestion has been sent for consideration in this month's townhall meet-up. We will definitely make improvements to the app to make it more convienient for our merchants. Stay tuned! We love hearing that we're doing a good job with our support; thanks so much for taking the time to leave us a review, and please let us know if we can assist with any thing in the future!
Oct. 15, 2019
This app is super buggy and SLOOOOOW. It would often not apply the upgraded price on checkout. Meaning customers would select an option that had a significant upgrade price, but wouldn't be charged for it. Even if it did work correctly, nobody should install this if they care about page speed and conversion rate. It would take upwards of 4-5 seconds to load the product options - AFTER the entire page had already loaded. So slow that many customers actually hit ATC before the options loaded and therefore checked out without selecting any options.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us and that is why we asked our manager to contact you in hopes of amending any issues that were caused.
Oct. 14, 2019
I was having issues with this app syncing to another one in my store and the support staff worked very diligently to get the issue solved, so happy with this product!
Thank you very much for the review! We're glad you like our app. :-) We''re always willing to fix issues from our end so please let us know if you need any other assistance! Best of luck with your store.
Oct. 11, 2019
I first contacted Hulk about the issues I was having with their app on August 14, 2019 and my issue is still unresolved. I have received nothing but headaches from their customer service team. If I could I would give this app 0 stars. We are currently using a competitor app for our product options and were hoping to switch to Hulk to save on money. That being said, due to many of our products having multiple options and it being an integral part of our website, we were unwilling to completely uninstall the competitor app UNTIL we have tested the Hulk app on our website to MAKE SURE that it will work for us. At HULK's request, we removed the competitor app code from a copy of our live theme so that Hulk can install their code without conflict and we would be able to set up the Hulk options and test it without jeopardizing our live website and impacting our sales. Hulk went back on what they said and requested that we remove the competitor app from our store completely before installing their own code. As I have explained previously, and to the Hulk Customer Service team, this was not feasible for us until we were absolutely, 100% positive that the Hulk app would work for our website. It will take us approximately 15 - 20 hours to set up all the different product options from scratch for each product that requires product options. After posting my first 1 star review (which I have since removed on the basis that they resolve the issues I was having with their app), they agreed to install their Hulk Code on the theme that we removed the competitor app from. From that point it was more headaches. Their options were not displaying on certain products, and for the options that were appearing on products, the conditions were not displaying the options correctly. I told them 7 times, and several different people which Shopify theme I had the Hulk Code installed on and they always come back saying they need to know which theme I have the Hulk Code installed on. Hulk has done nothing but run me around in circles for 2 months now and done nothing to resolve the issues I was having with their app.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us and that is why we asked our manager to get in contact with you to amend any issues that were caused.
Oct. 11, 2019
Chose this app as it looked to fit our store's needs. The settings are easy to understand and navigate. We were having issues with the installation, as the auto-install missed installing a few snippets, and we couldn't see the selections or the new price reflected in the cart/checkout. Contacted support and they were very helpful and responsive. We had the issue resolved in no time! I'd recommend.
Hey there, thanks very much for the review! We're really glad to hear that you're loving the app and the experience you have had with us thus far. :-) We understand that adding our app's codes could be a bit overwhelming, but we are working hard to improve our Support Documents to assist you, and, we have a bunch of Shopify Experts with us who are willing to go above and beyond to customize it further to match your theme design. We aim to provide the best in what we do! We really appreciate your review, and hope you continue loving Product Options app- please let us know if we can help any further!
Oct. 9, 2019
This is good but the customer service team is excellent! I've had a few issues but they've been reliable and extremely quick to respond. 10/10 would reccomend
Hi there! Thanks so much for the review; we're really glad to hear that our customer support team was able to get everything worked out for you! Our experts really have a lot of knowledge to make sure everything is running smoothly for our merchants. We are happy to have you. :-) Thanks so much for trying us out!
Oct. 8, 2019
Works as expected. I had to add `< div id="hulkapps_custom_options_{{ product.id }}" >< /div >` to my `snippets/product.liquid` file. Search for `product.variants`, hope it'll help somebody.
Hi there! We're sorry to hear that you didn't like the app initially - since it can be difficult to work with code, we always offer support from our specialists to help with the installation, and if desired, some customization of Product Options app so it better fits your theme. :-) Thanks so much for taking the time to leave us a review; we're glad to hear that our team was able to get things working properly for you, so you could see the app for what it truly is! Please let us know if you need any assistance in the future; we'd be happy to help again. Good luck with your store's launch!!
Oct. 3, 2019
I needed this app as I am now selling products that have more than 3 variants. Easy to set up and use. Good tech support.
Thanks so much for your kind review- we're really glad to hear you're happy with the convenience of using our app! Please let us know if you need anything else; we'd be glad to assist again.
Sept. 20, 2019
Great app, and great great support ! It helped me to setup some products on my website https://www.boutique-namaste.com
Thank you for your kind review.
Sept. 17, 2019
Fast and reliable support! I had some problems with setting up the app so an App expert did it for me instead within some hours.
Thank you for reviewing us. We’re always happy to help you grow your business.
Sept. 17, 2019
Love this app! Gives us the additional variations we needed for products! HulkApps is awesome, not sure what we would do without them.
Thank you for your warm review! We're thrilled to hear that our Hulk Product Options app is meeting your needs and providing the product variations that you require. Your feedback is a great motivator for our team to continue delivering quality service. We're here to assist you anytime. Thanks again for choosing HulkApps! Best, The HulkApps Team
Sept. 16, 2019
Great service and commitment to making their customers happy. Did work "above and beyond". Great app.
Thank you so much for placing your trust in us. We are delighted to hear that you had a great customer service experience.
Nov. 7, 2019
0 Stars wasnt an option so this gets 1. The app will display the correct up charges for my options but it will not charge them in the cart. This app has cost me a ton of time and money. I tried communicating this with the developers but I was just told that I needed to remove certain characters from my options. Some how / and ? are not compatible with this app, or so I was told. I removed all special characters and still have the same issue. This is a HUGE waste of time and money!
Thank you for sharing your experience. Please accept our sincerest apologies. In hopes of amending errors, we have asked our manager to reach out to you!
Sept. 12, 2019
I used the free version to test it...what a mistake....didn't worked well they told me is your theme setup, the app doesn't work with dynamic checkout buttons, I asked to fixed and they did...the checkout doesn’t work anymore and is impossible for my clients to buy....thank you very much...great service Update! I asked for informations to unistall the app because in their website link is broken...no answer att all BE AWARE!!!
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We asked our manager to reach out to you in regards to this review!
Sept. 10, 2019
I use this app so I can easily exceed Shopify's arbitrary 100 variants limit. The app is highly configurable and works perfectly. I reached out to their support and they were quick to help me and even did some custom coding - incredible support! This app also also allows you to capture inputs on products - very useful for customizations. All in all, I highly recommend.
Thank you for your incredible support. We hope you enjoy using our app and if you do, please check out other free apps by our team. Much love!
Sept. 6, 2019
All your products have been installed and tested, and no free version will work. I don't know if the charged version will work, but it is impossible to choose your products.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Aug. 27, 2019
The app does provide "Infinite Options"! Pleased with the final result. Took some help from the developer Hulk/apps to get it to work in my scenario. But Hulk/apps was very patient and made it work for me. Great service for a free app!
We are always ready to customize our app to suit the store's needs. Thank you for your patience! Our customer support team is thrilled to hear that you are happy with their service. :)