HA Product Options Variants
Product customizer for swatches, product options and variants
Rating
4.8
feedback
1,118
chart
#443
All reviews
Review RSS Feed
Aug. 23, 2019
The app loads a little slowly onto the site. They said its intentional. But it isnt ideal. Either way, it works very well. and Ive had very good customer support experiences with them. Very communicative and attentive helping me with things, they honesty didnt need to help me with.
On behalf of our entire team, we would like to thank you for your honest feedback, Thank you for showing your support and we will definitely work our way around the Options table loading concerns. Thank you!
Aug. 13, 2019
The app is easy to use and even the free version has a lot of great options! Support tickets submitted are addressed and resolved quickly.
Thank you for your kind words. I'm delighted to hear that you had such a great experience interacting with our customer support team. I completely understand how rewarding it can feel when your problem is solved quickly, and I'm glad to hear that our support team was able to accomplish that for you. Don't hesitate to reach out if you have any more questions, comments, or concerns. Thank you
Aug. 2, 2019
I had two products that I applied conditional options to in an almost identical way, each with custom pricing for the different choices. One of them worked great. For the other, the custom pricing didn't work for one of the options which allowed several orders to get placed for much less than the item would have cost. I contacted their support team who gave somewhat generic responses and then told me that the issue had been fixed. When I went to test it, the behavior was the same. I discovered that the ordering of the options was somehow affecting which option set pricing worked. I opened another support ticket and never heard back. I had really high hopes for this app but it seems to have bugs and the support felt really lacking, especially considering that I was in the free trial period during my interaction and felt quite unsupported while setting everything up. I'm temporarily removing the product the options aren't working on, have paid for a month's use of the app and am moving to a different solution as soon as I can.
Hi there! Thank you for taking the time to write us your valuable feedback. We are sorry our app did not meet your requirements then and hope that maybe in the future you will give us another chance.
Aug. 2, 2019
Thank you for providing a great app. It helps me a lot. I REALLY like the swatch option, that is amazing for my clients to choose a lot of product option.
Thank you so much for your review. We are happy to hear that a free feature of our app works great for your client's needs. If you ever need anything, don't hesitate to reach out to our Support Team. Thank you.
Aug. 14, 2019
Love this app! I use it to add options and different pricing to my items. The set up was easy and customer service always responds quick. Edited to add - it seem great at first. Now its glitching and I have multiple orders where the options aren't showing price differences. This is a major headache to have to email the customer afterwards and ask for more money. I have emailed customer support 3 times over this with no reply or help.
Thank you for using one of our apps in your store. Have a great day ahead :)
July 28, 2019
4.75 Star Overall. The functionalities are fantastic, exactly what I've been looking for. The support turnaround is very fast and very satisfied with the service received, especially on a free plan. I've installed and have been using the app for about half a year so far and loved it. I'm on the Basic Plan (Free) and initially had a few more options available to me which are now moved over to the Pro Plan (paid), such as conditional logic. Existing established logic is still in place but I'm no longer permitted to add/edit conditional logic. A bit disappointing on this shift without advanced notice but I understand that money has to be made somewhere. The only catch is, every few weeks or so the app kinda stops working all of a sudden and causes havoc on my end. For example, the customer selects a custom option, but the additional price is not added to the total balance in the shopping cart. Other times the description of the custom option does not display. And other times, both the description & additional price reflects properly in the shopping cart, but the customer does not get billed properly on the checkout page. I'd have to manually verify each order carefully, daily, to ensure customers are billed for the selected custom options. Plus, I'd have to manually write an email to apologize to the customer for the undercharge, and separately send them an invoice to pay for the difference. Very time consuming and unprofessional... Time and again, I would report the same repeating issue and support would resolve the issue within a day or two. I'm glad it can be fixed. I'd just prefer if the features can be more dependable, consistent and reliable. But since it's free, I really cannot complain, especially when this app gives me a lot more functionality than comparable apps at a free price. For that, I thank HulkApps.com for your generously free app.
Thank you for your insightful feedback and the 4-star rating. We're pleased to hear that you find the functionalities exactly what you've been searching for and are satisfied with our speedy support response. We note your concern regarding the shift of some options from the Free Plan to the Pro Plan. We apologize if this change was made without prior notice and understand your frustration. However, we appreciate your comprehension that this was necessary for maintaining the quality and sustainability of our services. Additionally, we sincerely apologize for the intermittent problems you've been experiencing with the app and the inconvenience it has caused you. It is crucial to us that our app is reliable for you and does not interrupt your workflows. We understand how vital it is for our features to be consistent and dependable, and we're continually working towards this goal. As of your mention about glitches and their impacts on your store, we'll ensure that our support team closely monitors your account to prevent such occurrences in the future. Your detailed feedback plays an integral part in helping us spot and mend these issues efficiently. Once again, thank you for your patience and for appreciating the functionality and free availability of our app. The Hulkapps team is grateful for your understanding! Best, HulkApps Team
July 25, 2019
Where do I start? Such an amazing team. Any and every time assistance is requested it’s received quickly. In love with the application. One application my business relies.
Thank you for your kind words. We're delighted to have you onboard!
June 27, 2019
When my app stopped working, it was great to see that the Hulk team was excellent and prompt in their service as well as response time.
Thank you for your review and kind words. We are here to help so don't hesitate to reach out anytime. Thank you so much.
June 17, 2019
This app has really helped our business to deliver all the variants/options we wanted. Customer support has been absolutely SUPERB. The team is very responsive, proactive and FAST! 100% recommendable. Thanks to the team for their support for set-up and for customizing what we needed to make the store as we wanted. GREAT APP for business!
Indeed. Product Options app is a must-have for any e-commerce business to let customers personalize their orders and merchants can charge extra price for fulfilling the custom needs of their customers. With this app, we have kept a bunch of free features that most stores can take advantage of, and some special features that stores who need extra can try out. We hope you enjoy all the cool features in our app, both free and now paid, Thank you for your love and support!
June 11, 2019
Awesome app. The developers respond quick with great solutions. Would recommend Hulk Apps to anyone.
Thanks for being part of our community. As we grow, we want to keep nurturing our merchants by providing the best app solutions and helping you along the way.
Nov. 24, 2019
My store have many products and each product have multiple options, with Infinite Product Options from HulkApps, it really help me a lot on my store setup, save time and money :) And the support is fast and very helpful, they really listen to customer and always improve the feature! Updated Review: I downgrade it from 5 star to 3 star because the product options can't display correctly for people in Russia and China. Support unable to fix it and I lost many sales due to this problem.
Thank you! We're glad our app could help you to save money and earn more! Please, do let us know what we need to do to improve our rating.
July 28, 2021
I have been using this app for a while now, it continues to improve and be very functional for my online store. My customers LOVE all the options we are allowed to give them. I recently had a few bugs with another HULK app and customer services fixed those right up and quickly too!!
Hi there, thank you so much for the positive review! Happy to hear you found our app to be cost-effective for our Pro features. It's always nice being able to sync new products automatically and we totally understand that. Just wanted to let you know that we are going to make this process automated soon! If you need anything don't hesitate to jump back onto chat or email us. :)
June 6, 2019
Amazing application. Did everything I needed and more. Every entity relationship was planned to perfectly match the average developers use case on the shopify platform. I wish more shopify applications were as well though through as this.
Hi there! :) What an amazing review! Thank you so much for your support and your kind words. It means a lot to us here! You know where to find us if you need anything else :) Thank you again for taking the time to talk about your experience with us.
June 6, 2019
This app gives you more flexibility than using the standard variants. I had a few issues at first getting the options to work correctly but their tech support didn't give up on me. They worked on the problems until the issues were resolved. I wish all companies had as good of tech support as they do.
We’re glad that you are enjoying using our Product Options app and support service. If you ever need us, don’t hesitate to contact our team.
June 3, 2019
I tried out this app and the features were great but it caused two issues on our website. First, right after the app became active, it caused our photos not to be visible once you clicked on a item. Once that was fixed, customers couldn't add any items to their cart. They did look into this right away but it did not fix the issue. Now I have to wait for them to go back to our original code or go to an older version. I am bummed it is not going to work but it is just not worth losing sales.
Hi there, We apologize for any issues you are facing. Our support team has reached out to help you get these issues resolved. Sometimes, apps and code conflict, and some of these issues can happen. That's one of the reasons why we ask clients to test in a non-live theme before making this life. We also offer Free Installation Support to all of our merchants. We'd appreciate it if you'd answer the follow-up from our manager so we can get this resolved for you.
Aug. 29, 2020
Probably the best app with free features out there. They are quick to help install and fix any errors that may come up. Easy to use. These guys will even go above and beyond to help you with your site if they can regarding tweaks that have nothing to do with their app. For free, Could have a few things to make it perfect but there are paid apps out there if you want even more customization.
We are even coming up with priority support soon. This will help merchants to skip the queue and get responses quicker. Our team is planning on taking the Product Options app to the next level. Stay tuned!
May 7, 2022
Great product and great customer service. I needed help with adding the discount code option and they were very quick to reply back and update our theme.
Thank you for sharing your thoughts. We are pleased to help you out. All the best for your store!
May 13, 2019
This app did exactly what I needed it to do. I ran into a few small issues with my theme and the developer was very quick to help me get those issues resolved. I use this app to offer custom embroidery options for certain items on my website. Initially I tried to use Shopify's variant system for this but I quickly passed the 100 variant limit. This app is well worth the monthly fee. I absolutely love the conditional statements - i.e, if a user selects one answer then it will prompt for additional information depending on that answer. Everything is well explained in the manual and was very easy to set up.
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!
May 11, 2019
Excellent app. Team of hulkcode are really awsum, fast communicate and solve issue according to our theme within a day. Highly recommended.
Thanks for the kind words. We really appreciate it.
April 28, 2019
Fantastic customer service! They were very helpful getting this set up for me. This app works perfectly for corsage customizations and local delivery details and options!
Thank you for taking the time to leave us feedback. Our team is thrilled to read it!