Hulk Product Options
The Hulk Product Options App
Rating
4.7
feedback
1,878
chart
#951
All reviews
Rating Breakdown
Review RSS Feed
Oct. 19, 2020
Great app took me a couple of hours to figure it out because l am a visual learner and there was no videos with instructions to help but otherwise it's great
Hi there, thank you for the review! We're sorry you ran into some issues with the app, but are glad that you were able to figure it out accurately. We appreciate the kind words about our app. :-) Feel free to contact us whenever as we are always standing by to help. Reach out on [email protected]
Oct. 19, 2020
A lot of different options are possible with this app. The customer service is also good they respond within hours! I would definitely recommend this app!
This review made our day! Thanks a lot! :-)
Oct. 18, 2020
I was charged $30 for installation and it was never installed. I'm not sure what exactly happened but I haven't heard anything back
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. This is why we asked our manager to reach out to you in hopes of amending the issue you were facing. Thank you for letting us know about this.
Oct. 17, 2020
The customers services is excellent. Priyanka helped me tune the app to my needs and we really enjoy the service.
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.
Oct. 16, 2020
After installing and using the free trial period on at least 5 other apps, I am thrilled to have found Infinite Product Options (IPO). Instead of selling a shirt with a design, I sell the designs, and let the client chose which shirt she wants, color, size, and any customization needed. All those other apps looked like they would do what I needed, but all that time was wasted. One company even uninstalled my app while I was still trying to get it to work. One company took 24 hours to answer even the tiniest question and my trial period ended without getting anything resolved. One company had an auto response "we cannot understand what you mean by...". Talk about frustrating! However, my experience with HULK has been wonderful. They understand English, they reply promptly, and they have been polite and professional. AND on top of that, IPO does EXACTLY what I need it to do!!!
Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Oct. 15, 2020
Easy to use app, meets our expectation and great customer service always whenever we need support from their team. Thanks a lot!!
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please let us know if we can help with anything else!
Oct. 15, 2020
This app really helped make my site more user-friendly with the unlimited options! Deepa, the support who helped when I faced issues, was really quick and friendly. Highly recommend!
Thanks so much for your kind words, and please let us know if you need anything else! We are always standing by to help. :)
Oct. 14, 2020
Love this app. Really friendly to use. Had a bit of an isssue with setup but they were fast to resolve.
The app looks great on your store! Thank you so much! Feel free to contact us whenever as we are always standing by to help.
Oct. 14, 2020
I am quite happy with this happy, it is very useful and I do recommend it to anyone with an online store
Thanks so much for the kind words! We really appreciate the review. If you wish to, you can also visit our website to see the range of services we have to offer our merchants!
Oct. 14, 2020
We love the app. It was easy to install and user friendly for our customers. Any time we have any issues or questions customers support is always quick to respond and resolve the issues for us. 10/10 recommend.
The app looks great on your store! Thanks so much for your kind words, and please let us know if you need anything else! We are always standing by to help. :)
Oct. 14, 2020
Best app with great customer service - Highly recommend. Quick response to emails and no questions asked.
Thanks so much for the kind words! We really appreciate the review and are so glad to hear you're loving the app. Please let us know if we can assist with anything else! We look forward to seeing your continued success!
Oct. 13, 2020
Great app and awesome support! The team helped me modify the code to make the app perfectly compatible with my theme.
Thank you for your review! We set a high standard for ourselves, and we’re so glad to hear this was met in your interaction with our business. Thank you for encouraging us. :-)
Oct. 12, 2020
This app sounds like a great deal until you start using. Sometimes it works great, but most of the time it will not add the optional pricing into the total, leaving me to contact customers, tell them their total was wrong and ask for more money. I have contacted Hulk multiple times, each time they blamed another app saying it wasn't compatible, after following their instructions to "fix" the issue, it would go back to doing the same thing. Some times adding in the costs, other times not including the costs. It has done nothing but frustrate myself and my clients, often leaving me out of pocket for options my clients have wanted but weren't charged for. I have lost several hundred dollars on this "free" app - if your looking for a good app for options on your website I HIGHLY suggest looking somewhere else. I will be deleting this app and looking for something that actually works. :(
Using app
Over 1 year
Total reviews
1
Average rating
1.0
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. This is why we asked our manager to reach out to you in hopes of amending the issue you were facing. Thank you for letting us know about this.
Oct. 12, 2020
I use this app to add customisation to my products. I needed help with a few final touches with pricing and was quickly provided with responses and how to fix. 100% recommend for app ability and support
Hi there, thank you for the review! We're capable to do minor customization and we're are glad that our customer service team was able to work them out for you! We appreciate the kind words about our products and support. :-) Please reach out if you need any other assistance!
Oct. 11, 2020
Thank you thank you thank you! This was so easy and I am so grateful. It's going to help me sell my products easier for my customers. Thank you!
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-) Please let us know if we can assist with anything else!
Oct. 9, 2020
Customer service is top notch. I highly recommend this app. It enabled me to offer my customized products in my online store.
Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. Please reach out if you need any other assistance!
Oct. 9, 2020
Very simple and easy app. I tried many other product option apps but this is the easiest and also free! I had a problem that When you click one of the option, the hover color didn’t change so looked like you didn’t pick any. Took a bit to reach back with solution(2days), but I’m so happy with the result. Not only they fixed the problem I had, they also move the option section above the price so that it looks much better and easier for customers. We finally found the app for our website.
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please let us know if we can help with anything else!
Oct. 8, 2020
A good application with good features, i like the simple design because it is easily adaptable to my store. There is a custom JS / CSS editor if I need specific things. The free version can hold a lot of things so it can be good for small business. Cons : i think there are some lack for the premium version. - There are some text you can't change or remove, so you have to deal with it. - Some bug happend sometimes... - Some text doesn't have their own tag, so you can't target them with custom CSS / JS. Without these 3 cons, this 5 stars ;-) Good job.
Hi there! Thanks so much for taking the time to leave us a review. We totally agree that our app can become a whole lot better. And we have made plans to update it from time to time so that our app never gets outdated. Your feedback helps us a lot on focusing better! Thank you once again :-)
Oct. 8, 2020
It's all good to add item line properties onto the product pages. A huge problem is that Shopify cannot export this piece of information in order csv. So, pretty much useless in the end. No one can fill in manually per order. And I don't think people including me want to to pay that much for the export apps you suggested. Too expensive in the end.
Hi there! We appreciate your feedback as our brand is built upon it. We will surely add this to our improvements list and hopefully it will be added in the future.
Oct. 7, 2020
I use this app to allow for various options for personalization. Support is always so helpful and fast when I need it! Great App!
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-) Please let us know if we can assist with anything else! We look forward to seeing your increase in average orders while using Product Options App.