All reviews

Rating Breakdown

  • 5
    86% (1,624 ratings)
  • 4
    6% (111 ratings)
  • 3
    1% (21 ratings)
  • 2
    1% (27 ratings)
  • 1
    6% (107 ratings)
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5 / 5 Share

Oct. 25, 2020

Shopify has 100 variant limit which seems like a lot but is quickly reached if you have a product that has a lot of customizable options, so this Infinite Options app was such a lifesaver! Even better--I wasn't able to figure out how to integrate it with our site, and the customer service team responded in like 10 minutes! They got everything working exactly the way we needed and we couldn't be more satisfied. We're currently on the basic (free) plan because it suits our needs, and are so grateful to the Infinite Options team for servicing us with so much urgency and consideration despite us not yet being paying customers *prayer hands emoji*. 5+ stars!!!!!

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

5 / 5 Share

Oct. 24, 2020

While I'm still building my site, I am confident that this app is the solution I need to offer variations on my custom jewelry and gifts that may include an add on up charge. The customer service at HulkApps has been stellar. Amit got back to me right away when I had an issue. Other developers also responded quickly and efficiently to my queries. I am excited to keep building my online store now that I have the right tool.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please let us know if we can help with anything else!

2 / 5 Share

Oct. 24, 2020

Well, this app was unable to cater to my needs. So the app claims that it can have infinite variants. This is not entirely true. This app just adds some virtual options to the frontend so virtually you would have unlimited variants. But it doesn't actually solve the 100 variant limitation on Shopify. On my store, there was an issue where their virtual variant and Shopify default variant BOTH will add to the cart when the 'add to cart' button is pressed. So a customer would have to pay twice the price. I have wasted almost 2 weeks with this app and not get my requirements done. I am not entirely blaming them though, they tried to make it work. They provided support, it's just that this app was not capable of actually solving the 100 variant issue. I recommend anyone who has the same issue, to try out an app called "Product Variant Reloaded". That app is the PERFECT solution and they set up everything on my store in just 1 single day.

Using app

9 days

Total reviews

4

Average rating

4.3

Developer Reply

Thank you for taking the time to write us your valuable feedback. All that you said above will be added to our improvement list and added to the app in the future.

5 / 5 Share

Oct. 23, 2020

This app is perfect! I make custom products so its necessary to add options like material color, size, reverse engraving, hardware color and more. I had been using this on a standard theme and recently switched to a premium theme where this app was not supported and could not be integrated into that theme. I contacted the theme developer and they were unable to help. As soon as I contacted Hulkapps about integrating into this theme, they were working on it for me immediately. After a short time they were successful in doing so!! This app is perfect for adding options but what makes it even better is their customer support. Very happy with them and their apps!

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there. I just wanted to apologize that our installer didn't work correctly. We always offer free installations when it comes to [app name], and love getting this app installed properly for our merchants. We're very happy to hear that you were able to get an awesome experience from some of our great specialists! If you face any issues with Shopify, feel free to reach out to us for professional help!

5 / 5 Share

Oct. 23, 2020

The app did exactly what we needed it to do. Our product involves a lot of customization and we needed to be able to have customers submit photos as well as written descriptions. The set up was very easy, I was able to follow the instructions easily. What really blew me away was the customer service. Once I set up the app, I submitted a test order and not all of the options were showing up. I messaged support and they responded within a few hours. My issue was resolved quickly. I would definitely recommend to others.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

5 / 5 Share

Oct. 22, 2020

The app works great but above that, the customer service is excellent. Contacted them about installation and within 1 day everything was working great. I appreciate service like this!

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us this amazing review. We're eternally grateful!

5 / 5 Share

Oct. 22, 2020

The customer service is very great! They teach us step by step and solve the issues. Will definitely use this app always :) Thanks for Nisha - the one who has helped me patiently! She is very smart and kind :)

Using app

19 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi there. I just wanted to apologize that our installer didn't work correctly. We always offer free installations when it comes to Product Options, and love getting this app installed properly for our merchants. We're very happy to hear that you were able to get an awesome experience from Nisha! If you face any issues with Shopify, feel free to reach out to us for professional help!

5 / 5 Share

Oct. 22, 2020

I have now tried several customization apps and this was the only one that was both easy enough to use and very versatile. Great work!

Using app

Over 3 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much! We're so pleased to hear this from you. :-) Please let us know if you need any assistance, we're always standing by to support you! Have a beautiful day!

5 / 5 Share

Oct. 21, 2020

Amazing support. Great app too. Couldn't find anything else that works this well. Very happy with the functionality.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there! Welcome to the eCommerce space on Shopify, and to HulkApps! We're glad our app specialists were able to help you out with getting Product Options installed and stylized properly so that it wasn't interfering with your theme code. :-) We've got some top-notch customer support here at HulkApps, so please don't hesitate to reach out should you need anything else! Best of luck!

5 / 5 Share

Oct. 21, 2020

Would highly recommend this app. Customer service is very helpful and offers great tech support for set up. Example on our store: https://shopcottoncandy.com/products/cotton-candy-clear-bag-w-custom-sticker-1-oz

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

The app looks great on your store! Thanks so much for the review, and for allowing others to see how it looks by linking your website. :-)

5 / 5 Share

Oct. 21, 2020

Very good app! very good support! Highly recommend for products with option selectors. They provide a free and paid app.

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Hey there, thanks so much for the review; we're so happy to hear you're loving our Product Options app! We're so glad to hear that you've got awesome support from our team - they're willing to help however they can! :-) Best of luck!

5 / 5 Share

Oct. 20, 2020

thanks it is the best app i used。i can use custom my products option and other.that what i find it !

Using app

Over 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Thanks so much for your kind words, and please let us know if you need anything else! We are always standing by to help. :)

5 / 5 Share

Oct. 20, 2020

This was the 4th app I had downloaded and it did exactly what I was looking for. The support team were very helpful and patient with me, especially Khushbu. Great job and even followed up once app was all set up as I wanted. Thank you hulkapps, I'm very happy with your app and your service :)

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi there. I just wanted to apologize that our installer didn't work correctly. We always offer free installations when it comes to Product Options, and would love to get this app installed properly for you. Since there are so many themes, sometimes it requires a little extra love from one of our specialists to get the code implemented properly. We're glad that Khushbu was able to get our app installed and stylized properly for you! Please let us know if you need anything else! We are always standing by to help. :)

1 / 5 Share

Oct. 19, 2020

Even as someone who is tech-savvy, this app is designed for you to NEED to ask for dev help/development to get through it. There are no instructions on how the app efficiently works and constantly puts you in "pro Plan" roadblocks, despite the free plan option making it seem like you can get a functional feel for the app before committing to a paid plan. Unfortunately, I can't see this app ever being targeted towards smaller businesses with the way the very obviously herd people into these payment barriers. Has left quite a bad taste in my mouth. Advice for Hulkapps, make this app more intuitive and offer videos or even just PDF docs on how to run through and effectively use your app. Businesses should not have to rely on dev help with apps, it should be an option, not a necessity.

Using app

16 minutes

Total reviews

2

Average rating

3.0

Developer Reply

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. This is why we asked our manager to reach out to you in hopes of amending the issue you were facing. Thank you for letting us know about this.

5 / 5 Share

Oct. 19, 2020

So far so good! I used the app and paid for developer help to set up custom product ordering on my site. There was good communication with the developers and I got exactly what I wanted in a timely fashion. Thank you

Using app

22 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for your kind words, and please let us know if you need anything else! We are always standing by to help. :)

5 / 5 Share

Oct. 19, 2020

Great app took me a couple of hours to figure it out because l am a visual learner and there was no videos with instructions to help but otherwise it's great

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, thank you for the review! We're sorry you ran into some issues with the app, but are glad that you were able to figure it out accurately. We appreciate the kind words about our app. :-) Feel free to contact us whenever as we are always standing by to help. Reach out on [email protected]

5 / 5 Share

Oct. 19, 2020

A lot of different options are possible with this app. The customer service is also good they respond within hours! I would definitely recommend this app!

Using app

Over 3 years

Total reviews

3

Average rating

5.0

Developer Reply

This review made our day! Thanks a lot! :-)

1 / 5 Share

Oct. 18, 2020

I was charged $30 for installation and it was never installed. I'm not sure what exactly happened but I haven't heard anything back

Using app

About 1 month

Total reviews

1

Average rating

1.0

Developer Reply

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. This is why we asked our manager to reach out to you in hopes of amending the issue you were facing. Thank you for letting us know about this.

5 / 5 Share

Oct. 17, 2020

The customers services is excellent. Priyanka helped me tune the app to my needs and we really enjoy the service.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.

5 / 5 Share

Oct. 16, 2020

After installing and using the free trial period on at least 5 other apps, I am thrilled to have found Infinite Product Options (IPO). Instead of selling a shirt with a design, I sell the designs, and let the client chose which shirt she wants, color, size, and any customization needed. All those other apps looked like they would do what I needed, but all that time was wasted. One company even uninstalled my app while I was still trying to get it to work. One company took 24 hours to answer even the tiniest question and my trial period ended without getting anything resolved. One company had an auto response "we cannot understand what you mean by...". Talk about frustrating! However, my experience with HULK has been wonderful. They understand English, they reply promptly, and they have been polite and professional. AND on top of that, IPO does EXACTLY what I need it to do!!!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.