Hulk Product Options
The Hulk Product Options App
Rating
4.7
feedback
1,895
chart
#883
All reviews
Rating Breakdown
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Jan. 27, 2020
This app makes Multiple options super easy. I was having issues going in and adding more options. I love it!
Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; Please let us know if we can help with anything else!
Jan. 27, 2020
had a problem with some color settings, asked the support and they got back immediately. nice app and nice support!
Thank you! We are known for exceptional support, and we're so glad are glad that our customer service team was able to work them out for you! We appreciate the kind words about our products and support. :-) Please reach out if you need any other assistance!
Jan. 27, 2020
The team is quick and efficient to solve problems ..................................................
Thank you so much! We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-)
Jan. 27, 2020
I contacted hulk apps about an issue I was having and they were very quick and efficient to resolve what was going on. Definitely an amazing app!
Hi there! Thanks for leaving us such a wonderful review. We're sorry you ran into some issues with the app, but are glad that our customer service team was able to work them out for you! We appreciate the kind words about our products and support.
Jan. 27, 2020
Khushbu helped us a lot. Contacted support in regards to the app issue. For some reasons the selections are not working as expected but Khushbu was able to resolve our issues with the product options app. Very happy with his service.
Thanks so much for the kind words! We really appreciate the review. We're very happy to hear that you were able to get an awesome experience from Khushbu; she's one of our most hard-working specialists here at HulkApps! Please let us know if we can help with anything else!
Jan. 24, 2020
One of the worst app we ever used. Messed up our theme and Hulk refused to accept their mistake. We consulted so many developers and everyone pointed out to this app causing the disturbance. They simply refused to help and really messed up the theme.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. This is why we asked our manager to reach out to you in hopes of amending the issue you were facing. Thank you for letting us know about this.
May 30, 2020
If I could give more stars I would. They are the masters of follow-up and customer service. As soon as I asked a question, they were on it. Their app is PERFECT for my occasion based business. Even though I don’t have a lot of products, each product has many options. Very clear and easy to use. If you need to have product options, this is the app you need to get. They are really there for you and genuinely want you to succeed. I highly recommend them.
Thank you so much for taking the time to leave us this amazing review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Jan. 23, 2020
Excellent customer service! The app works great and any questions we've had about display customization so far had been resolved quickly.
Hi there, thank you for the review! We're sorry you ran into some issues with the app, but are glad that our customer service team was able to work them out for you! We appreciate the kind words about our products and support. :-) Please reach out if you need any other assistance!
Jan. 24, 2020
I'm writing this review based solely on the support received with the app, it's installation and it's configuration. We are still in the evaluation period so do not yet know if we will be going ahead - but have great confidence that if we do use the app on our store we will be confident to do so with the extremely high quality of support services available to us from the people at Hulk/apps.
Thank you for your support, we greatly appreciate it. Your feedback will help us get better, so looking forward to knowing your thoughts! And you know where to find us if you need any assistance!
Jan. 23, 2020
Unfortunately - incompatible with LOTS of built-in functions of shopify, like currency convertor. Have been back and forth with customer service for a long time already, they responded quickly but since the app is problematic in itself, this app is really not friendly for shopify users like us.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Jan. 22, 2020
Support is phenomenal for a free service, very quick, reply within 2-4 hours which is great, highly recommend this app especially if you want options like gift wrapping or small extras because Shopify does not let you do this! Would 100% recommend, great team of caring developers and customer service staff
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get some assistance from our awesome support team! We are known for caring deeply about our customers and you're special to us! We appreciate the kind words from the bottom of our hearts. :-)
Jan. 25, 2020
Good support even on the free version. I have to write one hundred words in a Shopify review so I am writing this second sentence.
Hi there! Thanks so much for taking the time to leave us a review. We appreciate the kind words. :-)
Jan. 22, 2020
Super useful plugin, even in the free version! Also Hulk Apps are great at support, they fixed a translation issue I stumbled upon in no time. No brainer to use their plugins when you're in need.
Haha! That's so kind of you :) Really appreciate it. Best of luck with your business! We look forward to seeing your continued success.
Jan. 22, 2020
I have received my first order through customization options from this app a few days ago... I did, however, lose 25$ of revenue from that order because the added options from this app didn't count towards the final price. The problem was in my store cart, buyers could click on the PayPal button for fast checkout, essentially skipping the checkout page. The checkout page is important for this app, however, its where the addon prices get added to the total price. I contacted support and they helped me by editing the HTML code for me and removed that paypal button. Buyers can still pay by paypal, but it takes them one more mouse click, which is fine for me. I need the customizations badly and this app provides just that... You can check it in action at www.outofmarbles.com if you want. Anyways, keep up the good work and I heard there is new feature coming soon where we will be able to have images instead of bullet points :)
Hi there! Welcome to the eCommerce space on Shopify, and to Hulk apps! We're glad our team was able to help you out with getting Product Options installed and stylized properly. :-) You heard it right! Lots of cool stuff coming your way in 2020! Not just apps, we have more to offer ;) The app looks great on your store! Thanks so much for the review, and for allowing others to see how it looks by linking your website. :-) Best of luck with your business! We look forward to seeing your continued success.
Feb. 6, 2020
This app started off great, with a helpful team and great options. However I spent 3 weeks adding in my options on my store, only to find out the day before my launch that it doesn’t work with other apps. I now have to start again, and delay my launch even though it has been advertised. I recommend checking with all of your apps before you use this one.
Thank you so much for taking the time to leave us this fantastic review! We put good customer satisfaction as our priority and we're glad that you were happy with our product and service! Cheers!
Jan. 20, 2020
So far this has been a life saver for customizing products. Very straight forward to use and it's free. Thanks
Hello, thank you for the fantastic 5-star rating! We're delighted to hear that our Hulk Product Options app is proving to be a lifesaver for you. It's great to see you're finding it straight forward to use and the fact that it's free must be an additional bonus. Your supportive comments help us to keep moving forward and improving, so we really appreciate your feedback. Best wishes from the HulkApps Team!
Jan. 19, 2020
Lost $300 in revenue on 2 orders. Waiting for support to contact me. The options are in there and it says the money will be added to cart, but guess what? No dollar amount is added to cart and I have to pay out of my own pocket. Absolutely stunned at this. I knew in my heart before spending hours on integrating this app that I should of just went with the Bold product options. Stupid me lol.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Jan. 20, 2020
After some emails back and forth these guys made it happen. Now we can finally sell hair extensions bundles with the proper price. Thanks for the hard work those last few days to make it happen. We really appreciate all you guys effort. Sincerely, Hair Queen LA Digital Team www.hairqueenla.com
Hi There, We are sorry to hear that you lost out on sales due to the loss of communication. Our team has been trying to reach you through emails but they seem to be getting spammed or blocked by your server. We have tried to fix this situation and configured the app with your store's Prestige theme. Again, we are sorry for your loss. We would appreciate if you would contact our customer support team by responding to the latest ticket, or, reach out to me directly on [email protected] ASAP. Looking forward to hearing back from you!
Jan. 18, 2020
App does exactly what I needed. Responsive support was provided along with quick installation. Looking at other apps from the brand.
We're thrilled to hear that Hulk Product Options is meeting your needs and that our support team has been able to assist promptly! Your satisfaction is our top priority. We're excited to have you explore more apps from the HulkApps family. Your feedback is essential to us as it helps us continue improving our services. Best Regards, The HulkApps Team
Jan. 17, 2020
I like this app. In the beginning it was a little complicated to understand how it works and I ran into some installation issues, but thanks to the great tech support my problem was resolved quickly and efficiently. Now it works fine. If you sell custom/personalized products and you need customer's input, this app is a great solution.
Hi there, We're delighted that you find our Hulk Product Options app useful for your custom and personalized products. Thank you for your 5-star review! We're sorry to hear about the initial hiccups you encountered, but really glad our tech support could swiftly address your troubles. It’s fantastic to hear that the app is now operating smoothly for you. We highly value your feedback and it truly helps us to continuously evolve and develop better products for our users. Thanks for your kind words and the trust you have in our services! Best regards, HulkApps Team.