Hulk Product Options
The Hulk Product Options App
Rating
4.7
feedback
1,895
chart
#883
All reviews
Rating Breakdown
Jan. 17, 2020
I used this app for the custom listings on my store that required customer input. I got stuck a few times and reached out to customer support by opening a support ticket each time. Customer support was amazing and helped me through each issue within 12 hours, including fixing the listings as I requested and doing some coding to correct an issue I had with my custom listings. I am a fan and highly recommend this app!
Thank you so much for taking the time to leave us this amazing review. We care deeply about our customers and really appreciate it when we are able to match your expectations! Please don't hesitate to reach out should you have any other questions about Product Options App, or any of our other apps! We look forward to seeing your continued success.
Jan. 16, 2020
Great app, does what it says on the tin really. Had some teething problems with regard to options not changing the cart price, and also wanted to personalise the colour schemes further, but the Support team sorted both of these issues quickly for me, without me having to lift a finger. Also looks a lot sleeker and fits better with my branding than other options apps I've used in the past.
Hi there! Thanks for leaving us such a wonderful review. We're sorry you ran into some issues with the app, but are glad that our customer service team was able to work them out for you! Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Jan. 15, 2020
The options inside of the app were great however support was not good and product never worked. I payed for the premium installation and they installed the code inside of the head instead of the body which put a error on the front of my homepage. They did not respond to any of my support messages so I just went ahead and deleted the app.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. This is why we asked our manager to reach out to you in hopes of amending the issue you were facing. Thank you for letting us know about this.
Jan. 28, 2020
got there eventually but you do need to give them some time as it is a small team of people who reach out to you
Hi! Thank you for your kind patience and understanding. We're indeed a small but dedicated team, always striving to provide the best service to every one of our customers. We absolutely appreciate the 5-star rating and are overjoyed to know that you're satisfied with our work. We hope you'll continue to find great value in our app. Thank you for choosing HulkApps. Please feel free to reach out if you have any more queries or need assistance in the future. Best Regards, The HulkApps Team
Aug. 12, 2021
Update- still going strong with Hulk Apps infinite options! Perfect for updating the new layout of my store! The customer service helped with a glitch ( operator error ) with extremely fast response and complete resolution within a few hours! After struggling with design layout for my custom apparel/gift shop where each design is basically personalized.. I was nearly ready to throw in the towel and give up until i found this app! Within a short amount of time, i was creating options, sets, conditions and able to offer infinite amount of options for each product! I have not reopened my shop, as I only added this app last week, but I am set to reopen tomorrow and cannot wait to get customer feedback on their opinion on the easy ordering experience they will have!
Thank you for choosing us. We've got some top-notch customer support here at HulkApps, so please don't hesitate to reach out, we'll help you build the Shopify store of your dreams! We appreciate the kind words. :-)
Jan. 12, 2020
I was irritated with Shopify's 3 variant limit. I'm so pleased with this app. It installs seamlessly, and the process is a piece of cake. It does exactly what I want and - god bless them - it's a free service. I'm grateful. The app is perfect and setup is easy. Took me less than 10 minutes. WIN.
Thank you for your blessings and your kind words! We're so glad you were able to set up your options easily and quickly, Our main motto is to help you achieve a lot, at the least possible time :) Let us know if we can help you in any way!
Jan. 16, 2020
This app was what we were looking for when it came to providing our customers with a lot of variations, but not being limited by the Shopify 3 variant limit. The customer support was great and the app provides you with the ability to change the prices based on your variants. Where the app loses a couple of stars is the product selection process to apply your variants to your products, you cannot select by tag (you can search by tag though but still have to select each product individually), you cannot select by collection, and the app will not capture any new products without you adding them manually. If you have a lot of products like we do (100+ of about 10 designs), then you must select each product individually with a scroll down view. Once you reach the end of the scroll bar it loads more products, which if you ended up searching your products by a tag, the tag disappears and then shows every one of your products instead of it being filtered. This is such a pain in the ass to choose the products you want this app to be applied to we almost don't want to use it, but this seems to be the only one available where you can change the prices based on a variant. Once you get your products selected, we found that if you choose close to 50 products at once to import, a server error stops you from moving forward and then you have to start all over because it deletes your options set. If you were able to choose your products by collection rather than one by one, or the app would automatically import products to the list by tag or collection that would be great, but this is where it falls short. It really is a big burden having to select all of our products 20-30 at a time, keep track of where we left off so we don't get the server error for choosing too many products at once then going back into the list to import another 20-30. Update: After having this app for the free trial, I believe that we will continue to use it because of the customer service. The customer service has helped us integrate the app really well into our theme since it's not a free theme. We had so many integration issues with formatting on the checkout page, prices not being adjusted when customizations were chosen, invoices not showing the customization in our packing slips or on the customer end but only showing the base price and product, the discount code box not being available for the customers on the checkout page. This was all fixed in a timely manner even after being incredibly frustrated with the app, but we need that customization with being able to adjust prices. The customer service is really great and that's the only reason we're increasing our rating to 4 stars. We still have an issue with adding products to your option sets not being somewhat automated, which is why we can't give it 5 stars.
Thank you for your thoughtful and detailed review! We're thrilled to hear that our Product Options app has been helpful by providing more variant options and that our customer service team could assist with its integration in your theme. We understand the frustration you've experienced with the product selection process, as your store has a substantial number of items. It’s clear that feature could be more user-friendly, and we appreciate your detailed feedback on improving this area. We've taken note of your suggestion about selecting products by collection or the app automatically importing new products - your insights are crucial for us to enhance our app's functionalities and performance. We're glad that, after working through the initial issues, you've chosen to continue using our app mainly due to our dedicated customer support. We regret couldn't earn a perfect score from you, but rest assured that we are working diligently to refine our service to meet exceptional quality, and your feedback plays a crucial role in this. If you need any further assistance, don't hesitate to reach out! Best regards, The HulkApps Team
Jan. 9, 2020
Great app! best customer service ever! I used the app to add more options on the product page and add extra price on them this app helped me a lot!
Hi there, thank you for the review! We're sorry you ran into some issues with the app, but are glad that our customer service team was able to work them out for you! We appreciate the kind words about our products and support. :-) Please reach out if you need any other assistance!
Jan. 8, 2020
This product should really be called Limited Products Options. I would definitely explore other app options before choosing this one.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Jan. 1, 2020
They were extremely fast in getting back with me and fixed my issue the first time around! Super impressed!!
We've got some top-notch customer support here at HulkApps, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Happy New Year!
Jan. 1, 2020
Wow, I had an issue with my theme, as the app was not installing correctly and I don;'t know code, so I contacted there team, and MY GOD, there support emailing team is WONDERFUL, replied within few hours even during holidays, and they simply had me give there developers limited access and they fixed it right away. Now I'm working so MUCH BETTER in my business and sales and everything is now increase because of this little thing. I really appreciate the speediness and support from you guys, I'm super grateful that even in the FREE VERSION you can get SO MUCH out of this app.
Hi there! Thanks for leaving us such a wonderful review. We are so grateful for your kind words; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing your continued success.
Sept. 25, 2020
This is a great app. 100% FREE plan is worth the download! If you are looking to add custom options to your products, this is the only app you need.
Hello there! Thank you so much for the review; we're glad to hear you enjoyed using our app. Please don't hesitate to reach out if you need anything else! :-) We hope that Product Options continues meeting your business' needs! Happy New Year 2020!
Jan. 1, 2020
App is working great and the customer service is awesome! They're quick and very helpful. Excellent customer service!
Thank you for your kind review! Please don't hesitate to reach out to us, if you ever need any assistance. We're here for you! Here's wishing you a very happy & joyous New Year!
Jan. 1, 2020
Very professional,good service.They posted a video teaching me to use.I will continue to use.Highly recommended
Using app
Over 2 years
Total reviews
1
Average rating
5.0
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-) Please let us know if we can assist with anything else! Happy New Year!
Dec. 31, 2019
Great app and amazing support. Submitted a request to install this app on my new theme and the Hulk Apps team had it fixed within an hour or my email, with screenshots showing the app was working as intended.
Thanks so much for the kind words! We really appreciate the review and are so glad to have you a part of our Hulk family. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please let us know if we can help with anything else!
Dec. 28, 2019
This is a great, easy to use, flexible app and the support team are brilliant. Quick resolutions and then an explanation of how they fixed it so you can replicate the resolution.
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community. Please reach out if you need any other assistance!
Dec. 27, 2019
This app has helped us do exactly what we need for our webstore. When we had an issue the support was able to completely fix our problem in under an hour! We are very impressed.
Thank you for letting us know about your concerns. We're glad we were able to resolve it promptly and accurately. Please feel free to reach out to [email protected] if you ever need any help. We look forward to seeing your continued success!
Dec. 26, 2019
Hello. Thank you for having good free alternative to paid plan. I am enjoing this feature, because I am a newbei. Thank you.
Hi there! Welcome to the eCommerce space on Shopify, and to Hulk apps! The app looks great on your store! Thanks so much for the review. We really appreciate it and are so glad to hear you're loving Free version of the app. Do give the Pro version a try sometime in the future; you won't regret it! Please let us know if we can help with anything else!
May 28, 2023
Hulk apps is simply great. The customer support is top-notch, whatever the problem is they solve the issue really fast and smooth. I love the app and customer support.
Hi there! Welcome to the eCommerce space on Shopify, and to Hulk apps! We're glad our team was able to help you out with getting Product Options app installed and setup properly so that it wasn't interfering with your theme code. :-) We've got some top-notch customer support here at HulkApps, so please don't hesitate to reach out should you have any other questions about Product Options App, or any of our other apps! Best of luck with your business! We look forward to seeing your continued success.
Dec. 24, 2019
great product and customer service, even though in just on the free tier. will definitely go with them when time comes for me to upgrade.
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-) Please let us know if we can assist with anything else! We look forward to seeing your increase in AOV while using our Product Options app!