Hulk Product Options
The Hulk Product Options App
Rating
4.7
feedback
1,895
chart
#883
All reviews
Rating Breakdown
Review RSS Feed
Nov. 15, 2019
Wonderful service and help me solve the problem very quickly. Good choice and will cooperate with them in the future.
Hey there, thank you so much for the review! We're happy to hear you've been enjoying the support we provide, and we hope you continue to try out other apps from our portfolio! Please let us know if we can assist with anything else! Thank you!
Nov. 12, 2019
So far so good. I was truly amazed how user friendly it is. Not complicated and it did exactly what I wanted.
Hi there, thank you very much for the kind words! We're so happy to hear that our Product Options app is the right one for your business. We know how important it is for merchants to be able to spend their time running their business, so we love being able to offer easy-to-use solutions such as this one! Please don't hesitate to reach out if you have any other questions or comments. We look forward to seeing your continued success!
Nov. 12, 2019
This app is amazing. You can mold the app the way you want if you are familiar with Javascript. Only challenge our team is facing is that when customer add a customization then it's showing as line item on product and cart page. However, on cehckout page it show as a new product with "Customization for xxxx" title and a blank image for that customized product. That is the pain! The app should be able to display a giftwrap thumbnail instead of a blank image. As per Hulkapps support they don't have access to checkout page. Spoke to Shopify support and they said that the developer of Hulkapps can fix that. This is the only drawback. Hope Hulkapps will fix that asap.
Thank you for your review! We really appreciate your kind words about our app! Unfortunately, altering the checkout isn't possible beyond the style settings if on Basic Shopify plan. However, You can customize your online checkout to make other improvements to your customers' experience by upgrading. https://help.shopify.com/en/manual/checkout-settings/checkout-upgrade Our team is willing to help you as soon as we get an update from you! Thank you :-)
Nov. 11, 2019
This app provided all the options I needed for my site. Very good features and simple to use. The best thing about my experience is their customer support. they are very responsive and ready to support with anything
Thank you for yoru kind words.. we're so glad we were able to help you! Let us know if you need anything else, our team is happy to assist anytime :)
Nov. 10, 2019
Seeing how the team has been unresponsive for 2 DAYS with my urgent enquiry (problem which has caused customer complaints during 11.11 promo period), I have to write this here to warn anyone who needs to use this and needs discount code usage at checkout. Hulk product option app is creating a line item in draft order when a customer orders with an add-on option that requires TOP-up in money on TOP of original product price. For example in my case, it was name personalisation add-on function by Hulk Product Option app. This causes discount code field to not appear and cannot be applied at checkout page, though at cart page it seems ok. Customers have complained that discount code is not applied , creating frustrations at checkout. If Hulk team remains silent, then there is no choice but this app can’t be used for an ecommerce store that requires discount codes, which is actually a BASIC feature that is needed. We may have to seek alternatives. Initially the experience with them was great when I first on-boarded . They responded quickly and advised how to use to get it setup. Unfortunately in times of problems like this, they have gone silent
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. This is why we asked our manager to reach out to you in hopes of amending the issue you were facing. Thank you for letting us know about this.
Nov. 9, 2019
I Love this app! Everything is so much better than a version I was paying for before! Hulk Apps are smashing the game at the moment. I need some support tho... all previous and new uploads are automatically given the options Vinyl Colour, and these products, in particular, do not need that option set. This is messing with my store, can someone please help.
Thank you for you support! We're glad that you reaching out. Our team will get in touch with you right away!
Nov. 5, 2019
Excellent! If the app itself wasn't good enough (which it is!) you should really check out their support. A*
Hi there! Thank you so much for the review, we really appreciate your kind words and support. We love being a great solution for our merchants. Please don't hesitate to reach out to us if you need any assistance again!
Nov. 4, 2019
Excellent customer service! App works great! Functioning as described, I totally recommend as an options app!
We love hearing that the app is perfectly integrated onto your store and working as it should! Thanks so much for the review.
Nov. 2, 2019
This is app is seriously kickass. I am still familiarizing myself with it but I can see the potential this has. The support team that Hulk provides is on point. Game changer!
Hi there! We're so glad to hear that our support team was able to get you sorted with Product Options setup and show you how to get it configured to meet your store's needs. We recommend you to try the Sales Pop app. It’s one of our newer offerings. Give it a shot sometime!
Nov. 1, 2019
This app is perfect! No issues so far. It does everything I needed it for.
We’re so glad you had a good experience. Our Volume Discount app also goes really well with the Product Options app; Its one of our most installed app. Do give it a try sometime!
Nov. 1, 2019
Their customer service is awesome. Though I face some problems installing their app but overall it's an excellent app.
We're glad to hear you've had a pleasant experience with our customer service at HulkApps. But we're sorry to hear that you faced some difficulties in installing our Hulk Product Options app. Our aim is always to ensure a smooth user experience. Thanks for your patience and for rating our app excellent despite the initial hurdles! Please feel free to reach out to us should you face any further issues down the line. We are here to help. Your feedback truly helps us improve. With appreciation, The HulkApps Team
Nov. 1, 2019
Support have been very helpful and prompt with working around issues such as integrating with our Theme, along with general tweaks and usability improvements.
We love hearing that the app is perfectly integrated onto your store and working as it should! Thanks so much for the review.
Nov. 1, 2019
I like it very much because it allows complex customization. Also, I couldn't use the automatic installation for the theme I was using, but the support set up immediately!
Hi there! We're sorry to hear that you ran into some issues with proper code installation for your store's theme. We're glad to hear that our support team was able to get things sorted for you so quickly! Please let us know if we can assist with anything else. :-)
Oct. 31, 2019
Worst experience ever. This was a disaster!!!! After their developer changed the code, Shopify options stopped working and our customers couldn't choose the size! It happened our weekends sale and we lost all of the sales opportunities and advertising fee. They responded back like 4 days later and telling me "our firm was closed due to the Diwali Festival and that's the reason why we wasn't able to get back to you on time. " WOW! I ended up hiring another developer to fix this issue due to this stupid free app. I talked to several experts and they all say this app caused the problem but Hulk app never admit it and keep saying it's because of the theme. Awful. This free app is NOT worthy.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us and that is why we asked our manager to reach out to you in order to amend any issues caused.
Oct. 30, 2019
Rubbish. The added costs don't even work, and the fields which are marked as required aren't really required. I tried myself and the extra prices for certain variants don't add on, and I can check out with out even filling in the required fields. Big no.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us hence why we asked our manager to reach out to you in regards to this review.
Oct. 30, 2019
They state that you can use swatches in the free version, but it is not true. You have to switch to a paid version to do that. I might have paid have they not lied to me in the first place.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us so we asked our manager to contact you in regards to this review.
Oct. 30, 2019
I found this app perfect for what I needed - having boxes on product pages for customers to leave personalisation information. It didn't take me long to work out how to add different options to different products. It makes my shop look a lot more professional.
Thank you again for the review! We appreciate it, and are glad our app has proved to be the right solution for your store. Cheers!
Feb. 13, 2022
Best and fast support!!! I used this app for 3 years and the service Team helped me all the time perfectly. Thank you very much
Thank you so much for your support. We are thrilled that you loved your experience; we look forward to helping you again!
Oct. 28, 2019
The support was a big help with integrating this app into our store! We were having a few issues and they went out of their way to help! Thank you!!!
Thanks so much for your kind words! We're so glad to hear that you're enjoying the Product Options app we offer, and our world class customer support that comes along with it. :-)
Oct. 27, 2019
Customer support is good until you decide the app doesn't fit your needs and you want it removed then they don't respond to your emails and requests to have it removed. The uninstall option on the app doesn't remove the app and the instructions for how to uninstall brings up a 404 page. Contacting Shopify to see if they can get this app removed from my store!
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us and that is why we asked our manager to reach out to you in hopes of amending any issues that were caused.