Hulk Product Options
The Hulk Product Options App
Rating
4.7
feedback
1,879
chart
#1,040
All reviews
Rating Breakdown
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Oct. 11, 2019
I needed to add the section where customers can add their names. I ran into a problem in doing so. I reached out for support, and I received great support in a very timely manner. Very happy with their service.
Thanks so much for leaving us a review of Product Options app and our customer service team - we're glad to hear our team was able to help you out with what you needed. :-) We look forward to seeing your website once it's launched - good luck!
Oct. 11, 2019
Very helpful. My problem was solved immediately, thank you. The support is very friendly and tried very hard to fix my problem as soon as possible.
Hi there! Thanks so much for taking the time to leave us a review. We're really happy to hear that our team was able to sort things out for you! Please let us know if you need anything else and we'd be glad to help.
Oct. 11, 2019
I first contacted Hulk about the issues I was having with their app on August 14, 2019 and my issue is still unresolved. I have received nothing but headaches from their customer service team. If I could I would give this app 0 stars. We are currently using a competitor app for our product options and were hoping to switch to Hulk to save on money. That being said, due to many of our products having multiple options and it being an integral part of our website, we were unwilling to completely uninstall the competitor app UNTIL we have tested the Hulk app on our website to MAKE SURE that it will work for us. At HULK's request, we removed the competitor app code from a copy of our live theme so that Hulk can install their code without conflict and we would be able to set up the Hulk options and test it without jeopardizing our live website and impacting our sales. Hulk went back on what they said and requested that we remove the competitor app from our store completely before installing their own code. As I have explained previously, and to the Hulk Customer Service team, this was not feasible for us until we were absolutely, 100% positive that the Hulk app would work for our website. It will take us approximately 15 - 20 hours to set up all the different product options from scratch for each product that requires product options. After posting my first 1 star review (which I have since removed on the basis that they resolve the issues I was having with their app), they agreed to install their Hulk Code on the theme that we removed the competitor app from. From that point it was more headaches. Their options were not displaying on certain products, and for the options that were appearing on products, the conditions were not displaying the options correctly. I told them 7 times, and several different people which Shopify theme I had the Hulk Code installed on and they always come back saying they need to know which theme I have the Hulk Code installed on. Hulk has done nothing but run me around in circles for 2 months now and done nothing to resolve the issues I was having with their app.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us and that is why we asked our manager to get in contact with you to amend any issues that were caused.
Oct. 11, 2019
Chose this app as it looked to fit our store's needs. The settings are easy to understand and navigate. We were having issues with the installation, as the auto-install missed installing a few snippets, and we couldn't see the selections or the new price reflected in the cart/checkout. Contacted support and they were very helpful and responsive. We had the issue resolved in no time! I'd recommend.
Hey there, thanks very much for the review! We're really glad to hear that you're loving the app and the experience you have had with us thus far. :-) We understand that adding our app's codes could be a bit overwhelming, but we are working hard to improve our Support Documents to assist you, and, we have a bunch of Shopify Experts with us who are willing to go above and beyond to customize it further to match your theme design. We aim to provide the best in what we do! We really appreciate your review, and hope you continue loving Product Options app- please let us know if we can help any further!
Oct. 9, 2019
This is good but the customer service team is excellent! I've had a few issues but they've been reliable and extremely quick to respond. 10/10 would reccomend
Hi there! Thanks so much for the review; we're really glad to hear that our customer support team was able to get everything worked out for you! Our experts really have a lot of knowledge to make sure everything is running smoothly for our merchants. We are happy to have you. :-) Thanks so much for trying us out!
Oct. 9, 2019
What I love is that they are always willing to help and go above and beyond if I have an issue. Which it sometimes seems to glitch a lot, but I've learned it's cause of my theme choice or other apps interfering with their app. So that's sometimes a drag, but always happy they are there to help me!
Hey there, thanks very much for the review! We're really glad to hear that you're loving the app and the experience you have had with us thus far. :-) We aim to provide the best in what we do! We really appreciate your review, and hope you continue loving Product Options app- please let us know if we can help any further!
Oct. 8, 2019
Works as expected. I had to add `< div id="hulkapps_custom_options_{{ product.id }}" >< /div >` to my `snippets/product.liquid` file. Search for `product.variants`, hope it'll help somebody.
Hi there! We're sorry to hear that you didn't like the app initially - since it can be difficult to work with code, we always offer support from our specialists to help with the installation, and if desired, some customization of Product Options app so it better fits your theme. :-) Thanks so much for taking the time to leave us a review; we're glad to hear that our team was able to get things working properly for you, so you could see the app for what it truly is! Please let us know if you need any assistance in the future; we'd be happy to help again. Good luck with your store's launch!!
Oct. 5, 2019
I installed the app in a matter of seconds. The plugin initially had a conflict with the theme that I was using so I contacted the support team, and they had it sorted in a matter of hours, which is pretty good given the time difference. So far it is working like a charm and I absolutely love it. Thanks, heaps for a very user-friendly App. shopforevernow.com (shameless plug - sorry!)
Thanks so much for the review; we're glad to hear that our support team was able to work quickly and efficiently to get everything working on your store! That's certainly what we aim for, as we want our merchants to be as successful as possible. :-) shopforevernow.com has some lovely customization options! Keep it up!
Nov. 28, 2019
This app helped me take a product that needed 5 variants and add it to my store. The auto install seemed to work great, and I did get some help from the developers as well. They were very patient and made everything work perfectly, even after I needed help multiple times! I'm so excited to have this app help me sell exactly the way I want to!
Thanks very much for the review! We're so glad that our customer support team was able to provide you the amazing support that we strive for. :-) Please let us know if there's anything else we can do to help!
Oct. 4, 2019
This app is useful at it's free level. Customer service was great! I asked them to help me make some changes to the app that are not out of the box and they did it!
Thank you so much for appreciating our efforts! Our team is committed to providing you the best experience in Shopify Marketplace. And we're glad we could achieve the desired outcome for you.
Oct. 3, 2019
We use this app to help bundle products. It gives us the ability to still add a discount code at checkout.
Thanks very much for taking the time to leave us a review! We're glad to hear that you're enjoying our app, and you were able to take advantage of the existing discount code at checkout! Love your wide array of products, especially the lip elixir 100 series!
Oct. 3, 2019
I needed this app as I am now selling products that have more than 3 variants. Easy to set up and use. Good tech support.
Thanks so much for your kind review- we're really glad to hear you're happy with the convenience of using our app! Please let us know if you need anything else; we'd be glad to assist again.
Oct. 3, 2019
I can't say enough about how incredible the support is from Hulk apps.Even though I had the free plan their support team spent a lot of time with me helping me customize my fields.
Hey there, thanks so much for taking the time to leave a review of our app, and the kind words about our support team! We're really glad to hear that you are enjoying the functionality of Custom Product Offers. And, we're so glad our Shopify experts could help you out with your questions so far! Please let us know if we can assist any further. :-) Your array of baby gifting items are super cool! We look forward to seeing your success by offering customizations!
Oct. 1, 2019
I used this app to help me use monogram in my business. The team was so nice, and very helpful. They answered me back within 48 hours and assisted me in making this possible for free. I am so excited to have a website that I made with my iPad and this app made it possible. Thank you so much for your assistance, kindness, and I would highly recommend the hulk team with Infinite Product Options.
Thank you very much for the inspiring review! It means a lot to all our team :).
Sept. 24, 2019
This app does just about everything I could ask out of a product options app, and I was told that I can make changes on the paid version and switch back to the free version and my premium options will still be working. I thank them for allowing this and want to share it. Thank you hulk apps. You'll still get a lot of money out of me because I'll be using your app on all of my sites for as long as I am developing. You deserve it.
We're incredibly grateful and super excited to welcome you in our Hulk family. It was a pleasure collaborating with you. We hope you continue using our apps and services in all your client's sites! Cheers!
Sept. 20, 2019
Great app, and great great support ! It helped me to setup some products on my website https://www.boutique-namaste.com
Thank you for your kind review.
March 2, 2020
I'm getting super tired of this app. I'm paying for a plan and I always have sooooo many problems with this and shopify together. Right now the app is down so are my SELLS. Really gonna remove this app and find a viable alternative.
Thank you for providing us with your valuable feedback. We take great pride in our support and apps, hence we asked our manager to contact you in hopes of amending the issues you were having.
Sept. 17, 2019
Fast and reliable support! I had some problems with setting up the app so an App expert did it for me instead within some hours.
Thank you for reviewing us. We’re always happy to help you grow your business.
Sept. 17, 2019
Love this app! Gives us the additional variations we needed for products! HulkApps is awesome, not sure what we would do without them.
Thank you for your warm review! We're thrilled to hear that our Hulk Product Options app is meeting your needs and providing the product variations that you require. Your feedback is a great motivator for our team to continue delivering quality service. We're here to assist you anytime. Thanks again for choosing HulkApps! Best, The HulkApps Team
Sept. 16, 2019
Great service and commitment to making their customers happy. Did work "above and beyond". Great app.
Thank you so much for placing your trust in us. We are delighted to hear that you had a great customer service experience.