Rating

4.9

feedback

3,564

Reviews

chart

#79

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    4%
  • Less than a day
    15%
  • Less than a month
    28%
  • Less than a year
    35%
  • More than a year
    17%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer service and quick response times. Many users highlighted the efficiency of the support team, particularly mentioning names like Helen, Rosie, and Mike for their exceptional assistance in resolving issues and providing guidance. Customers appreciated the ease of use of the app and its ability to customize products according to their needs. The chat feature was also commended for its effectiveness in quickly addressing queries and concerns. Overall, users highly recommended the app for its functionality and top-notch customer service.

Highlights

Excellent customer service and quick response times
Efficient support team with specific mentions of helpful staff members
Ease of use and customization options for products
Effective chat feature for addressing queries and concerns
High recommendations from users

Rating Breakdown

  • 5
    95% (3,377 ratings)
  • 4
    3% (103 ratings)
  • 3
    1% (18 ratings)
  • 2
    0% (10 ratings)
  • 1
    1% (40 ratings)

Reviews with Text

  • 94% (3,330)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 26, 2025

Je suis créatrice d'accessoires textiles personnalisés pour bébé et enfant. J'utilise cette app sur ma boutique Shopify pour l'aspect personnalisation des articles (zone texte, liste dérouante, option de personnalisation avec supplément de prix...), elle me convient parfaitement. De plus, le support d'aide est très réactif et agréable ! Je suis pleinement satisfaite. Vinciane Les Petits Parfaits

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 26, 2025

Many thanks, especially to Rosie! I only just discovered this app that allows adding multiple options, and I’ve already shared it with the rest of my team. There are some paid features I haven’t tried yet, but I’ll definitely keep using it to enhance my website!

Using app

--

Total reviews

2

Average rating

5.0

4 / 5 Share

Dec. 26, 2025

I haven't gotten a chance to really use the app yet, which is why I can't give 5 stars. However, I did interact with customer service (Shout out to Rosie) whom was very responsive and helpful in correcting my website. Thank you!!

Using app

--

Total reviews

1

Average rating

4.0

1 / 5 Share

Dec. 24, 2025

I contacted Mike from support for direct help setting up the application. When I asked if he could assist me with the implementation, he refused and simply asked me to read the full tutorial instead. I need quick help to launch the app, but Mike only sends 5-page tutorials instead of providing actual support. When I ask direct questions, he doesn't answer them - he just sends generic documentation. I would appreciate having customer support that actually helps customers set up and launch their apps, rather than just pointing them to lengthy tutorials.

Using app

22 minutes

Total reviews

7

Average rating

3.7

5 / 5 Share

Dec. 24, 2025

I've been using Globo for about a year and a half now - I'm very happy with it and even when I needed some assistance, the team was very responsive and took care of everything immediately. Worth every penny!! 10/10!

Using app

About 4 years

Total reviews

2

Average rating

5.0

All reviews

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