Globo Product Options, Variant

i have been trying to get a refund for this app but they do not respond i cancelled the app but was charged for the month. very poor customer service they do not respond to emails.

La preview del producto te la ponen como opción premium (de pago). Deberian dejarla abierta y limitar el numero de productos. De la forma en que lo tienen ahora no sirve para nada. Encima me contacta una chica con su email personal insistiendome en que elimine la reseña diciendome cosas como que estan en chock y que ha estado llorando. Pero esto que es??????

Yikes, where to start? Save your money, save yourself the trouble and don’t bother with this app. Constantly breaks down, corrupting your store without warning, and the app developer never takes responsibility or learns from their issues to do better. I cancelled the app, they were supposed to refund me, two weeks down the line still no refund and no explanation why my money isn’t being given back. And Shopify let’s them!

The app advertises an "unlimited number of options", but this claim does not reflect real-world usage. Once you start working with a larger number of option sets and complex product configurations, the system becomes unstable. Some options fail to load, others are not displayed to customers at all, and the overall reliability drops significantly. If there are practical performance limitations, they should be clearly communicated instead of marketing the feature as unlimited. For stores that rely on extensive product customization, these issues can directly impact the customer experience and potentially lead to lost sales. The concept of the app is good, but the advertised "unlimited" functionality is misleading when the platform cannot consistently handle larger-scale implementations.

Had the app for years at the highest level with no problems, then randomly stopped working on some products, conditional formatting completely wrong. Spoke to the chat, advised they had fixed, used once then broke again. Multiple messages and emails and zero feedback except "give us time we are working on it" Zero answers. No fix except "it won't happen again if you create all new ones" I have put hundreds of hours into very complex conditional formatting for over 50 products and they could not have cared less. To have an eCommerce site down for over 24 hours is unacceptable, but more than that, the lack of care and understanding by their chat team and the "we will get back to you when we know" with zero updates is very very frustrating. Will be moving to another app asap

DO NOT USE. Their English is extremely poor. They knock out app settings then deny they ever had them and deny the changes were made by them even though only I have access to the app and I made no changes. Zero ownership taken for their mistakes and point blank refuse to let you speak to a manager. Also back to the poor English - they kept referring to 'past dates' seemingly not understanding that 'past' is something that is in the past, aka, has been and gone. They could not grasp the difference between past and future. Very concerning. Poor poor customer service and poor app that is now extremely expensive too!!

Such horrible customer service! They don't care about the people that are paying their ridiculous high monthly fees. Which keeps them in jobs... They can't make their app work with standard shopify features.

Ridiculous app providing no actual benefit

App updates are constantly wiping out custom data on my new orders, forcing me to cancel them. I am very disappointed that no effective solution has been offered to resolve this problem yet

I really hate apps that show you one price and then charge you more when you log in because you are a Plus customer. That is why you are getting one star: too expensive.

OMG broke my whole site - left a lazy loader so all of my thumbnails were invisible, knocked my logo and navigation totally out and didn't even do what I bought it for. Shocking! Luckily a Shopify support guy took out all of the bad left coding. I should have read the reviews.

My checkout button has been broken for about 9 hours due to a coding error they made while editing my theme. My entire marketing and ad budget is being wasted right now because of their incompetence. It has been over 5 hours since I sent multiple urgent emails, and I have received absolutely zero response. This app is terrible and their support is non existent. Be careful they can crash your site’s functionality at any moment. Truly a nightmare experience.

Paywalling 'multiple variant groups' on the same product page to the highest tier - disappointing.

It is not free. They should be clear about that instead they pretend there are free templates and the minute you try to set one up it will ask you to upgrade but provide no information on why you need to upgrade.

Do not install or use this plugin!! It claims to have a free version, but there isn't one!! You must purchase the lowest version, and there are no refunds!!

Very disturbing and costly experience. After asking for Shopify access for troubleshooting, the Globo support team moved an active option set on my live store to Draft without any warning or consent. This immediately broke the buying flow and stopped required selections from being captured on orders. This happened on New Year’s Eve, while we were running heavy paid ads. As a result: Sales dropped sharply Orders came in with missing critical information We faced continuous complaints and operational chaos What made this far worse was the complete lack of communication. After taking access and causing the issue, the support team stopped responding for over 18 hours, while our production store was actively bleeding. Disabling or altering live store configurations without informing the merchant is unacceptable. The support team is not reliable at all for production stores. If something breaks due to their mistake, you are on your own. This app caused extreme financial and operational loss for us, along with massive stress. Trust is completely gone. I would strongly warn other merchants to be extremely careful before giving store access or relying on this app for any critical workflow.

I contacted Mike from support for direct help setting up the application. When I asked if he could assist me with the implementation, he refused and simply asked me to read the full tutorial instead. I need quick help to launch the app, but Mike only sends 5-page tutorials instead of providing actual support. When I ask direct questions, he doesn't answer them - he just sends generic documentation. I would appreciate having customer support that actually helps customers set up and launch their apps, rather than just pointing them to lengthy tutorials.

Unfortunately, this app caused a serious pricing issue across my entire Shopify store. Product prices were correct in the Shopify admin, but once the products went live, the prices were automatically changed and displayed higher on the storefront. This issue affected all products, not just a single one, and directly impacted live sales. There were no new apps installed and no external developers involved. After troubleshooting, the problem was immediately resolved once I disabled the Globo app, confirming that the app was the source of the issue. This kind of behavior is critical for any store and can easily lead to loss of customer trust and revenue. I would not recommend using this app unless you are prepared to closely monitor pricing on your live site.