Globo Product Options, Variant
Product personalizer, customize products w/ variant options
Rating
4.9
feedback
4,281
chart
#70
All reviews
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July 17, 2025
Phew. This is a really tough one. Unfortunately, it doesn't work directly with the Horizon theme from Shopify. I think that should have been the bare minimum. I got the annual version, and now it doesn't work. Support told me to contact Shopify — that’s not how you create satisfied customers.
July 15, 2025
App has a lot of great features of setting up options, BUT there is no tracking of orders that your option set was used. Talked to representative and asked what the orders in the past 30 days is used for and she said it didn't track the option set orders?... Analytics is a basic need for companies and this app can't do the basics
March 28, 2025
Chat isn't working and the product does not allow to set quantity/inventory available with each option.
June 24, 2025
I'm currently paying for the app twice. I signed up for a yearly subscription. I then deleted it briefly because it had a bug, and reinstalled it after 10 minutes. Now I've already paid the annual subscription and still have to pay monthly. This is fraud, and they don't see it and don't help. Be careful with this app! It's fraudulent.
Feb. 14, 2025
They intentionally make it difficult to use the free version so you would have to upgrade. The setup videos don't work and the read instructions are awful. Just don’t offer a free version then.
Jan. 24, 2025
Live Chat doesnt work. Store breaks often because of this app. Formatting is a PAIN in the BUTT to do and takes DAYS to complete. No automatic "out of stock" disclaimer and customers can add it to their order, but then get an error when trying to check out with no description, thus you lose tons of sales. Pain and waste of time trying to add new variants and manually get the thumbnails uploaded for each color STAY AWAY!
Nov. 20, 2024
The app is decent, but the customer support is extremely disappointing. When I reached out about the price add-on feature being unavailable, the response I received was unclear and unhelpful. Without the price add-on, the app became unusable, and I had no choice but to uninstall it.
Sept. 27, 2024
Would highly not recommend. Look for a different company that stands by their product. We set everything up correctly on our website. Because of a glitch in THEIR software not being compatible with a feature on shopify they gave away thousands of dollars of product away for free. When I contacted them about the issue they offered a measly 15% discount off the subscription price. A whole $15 dollars compared to the thousands that I lost because of their mistake. Im lucky I caught it when I did. They also couldn't guarantee that this wouldn't happen again either. They clearly don't stand by their products and don't care about customers whatsoever. They just want your money
May 13, 2025
Changing my 5 star to 1 star again: The app is fantastic but customer service is absolutely terrible. They don't take your issues seriously and try to cut corners. They ask for information about the issue. I get them the information from my customers and provide it to them. I even had to give my customers compensation so I could help the developer better. They proceed to completely ignore my e-mails for 3-4 days with all the detailed information about the issue without a single confirmation, then repeat to tell me I should ask for information from my customers??? Which I literally did and you didn't even read it? And all this only after contacting them 2 times why they weren't responding to my e-mails. In short: THEY DON'T EVEN READ YOUR E-MAILS. Their customer service js not organized and a mess. MIND YOU I PAY THE HIGHEST PLAN with 'priority support'. It's just a joke. They will probably still not know what im talking about in this review. It's hilarious.
May 15, 2024
Ich zahle für die App und die Formulare werden nicht angezeigt. Ich habe schon mehrmals versucht den Kundenservice anzuschreiben und keiner reagiert
March 26, 2024
Where do I start, excuses and lies for over 12 months. Customers select products and the pricing dosent come up. The price will come up as free to the customer. Globo kept saying it was the settings and instructed me to make the changes. Worked once then reverts back to $0.00 for the variant, thousands of dollars lost. We kept going around in circles tor about a year then I was finally told I was using the old version that was more tha a year old. I was perplexed as I gave globo access to shopify on a few occasions to fix the issue over the same period. When updating from old version to new the data is all lost and you need to start from scratch, also the pricing is higher. All along I was made to feel it was my fault but in no way shape or form was it. In the end Helen from globo's excuse was we are in Vietnam???
March 22, 2024
horrible support, tried for 4 days and could never get a response , or straight answer . deleted the app and installed avis plus
Feb. 21, 2024
After several hours of no response to my chat inquiry, I finally responded to the reply I got back and left it for over 5 days with no response. Terrible app with non-existent support.
Dec. 21, 2023
Been trying to get help from support but everything in vain. I had been using the free plan previously which was working as per my needs but now the add on price does not reflect during the check out.