Globo Product Options, Variant
Product Options & Product Variants app by Globo
Rating
4.9
feedback
3,020
chart
#92
All reviews
Rating Breakdown
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Feb. 23, 2024
I initially had high hopes for this app, but recently the team kept creating variant option sets with glitches and weren't able to undo them and wasted a lot of our time. When we first approach them with this issue, they initially said they couldn't do it. When we wanted a refund, they were "able" to do it. In the end, not successful and encountered some unprofessionalism from the customer service team. They shut off the chat option to avoid talking to us. Gave us a bunch of excuses that did not make sense. Anyway, maybe other people may have better luck and experience. We did not and are moving on!
Dec. 21, 2023
Been trying to get help from support but everything in vain. I had been using the free plan previously which was working as per my needs but now the add on price does not reflect during the check out.
Nov. 12, 2023
I wish I loved this app but the customer support is horrendous. My team and I have said we will make any time work to meet and figure out the many bugs in the system… but the support team from this app keeps not responding. I would love to figure out the errors and get this app working for my site again. I’m paying monthly for something that isn’t working.
Nov. 9, 2023
Customer service is terrible. They had no idea how to help with the issue I had to YouTube it
Oct. 18, 2023
I never could get the app to install. It would get to step 2 of 4 and then just freeze. Uninstalled and tried again and same thing.
Sept. 20, 2023
This app is very aesthetically pleasing BUT has some very serious limitations and when I inquired about it they didn’t really seems to care - it was like oh well so sorry You can offer a selection that adds more then a qty of 1 of any sku to the cart Example - if you wanted to allow for a selection that added a qty of 2 tires or bolt a etc - the app can’t do it - only can add a qty of 1 of any sku to your cart I even tried my own workaround - making it 2 options a Ex) Tire #1 and Tire#2 and the customer can select both but yet only 1 gets added to the cart Other app we used does this but didn’t have as nice as a layout Guess I wasted many hours for nothing and it really was disappointing the lack of effort and empathy i recd in their response
Sept. 8, 2023
I'm sad to say that after using this app for over a year, I'm having to write a negative review as the programmers are seriously ruining this app. As an experienced programmer myself, I'm fully aware of some of the backend stuff that can be done. Now all of a sudden, the "programmers" say that the field names are only allowed to be shown on the cart and ultimately the packing slips rather than the labels (what the customers see cleanly on the product pages. So instead of Stain Color: Dark Walnut on the cart, the customer sees stain-color-memorial-clock-1. Support says that I have to change all my field names to be the same as the label across my at least 100 options that I've built over time instead of actually fixing the issue on their end. This was working fine previously for like a year or more as-is. NO LONGER RECOMMEND THIS APP!!!
On behalf of our development team, we’re so sorry about the experience you are facing. However, please give me a chance to clarify this. Our current app mechanism has remained unchanged since you installed our app last year. Therefore, we would like to assist in changing all the field names to be in order to match the label. Please reply to our email conversation so that we can help you quickly. We are eagerly awaiting your comments on this.
Aug. 16, 2023
Buggy, had issues the moment I launched the product. It kept creating other products for my variants and when I would delete or hide them they wouldn't show up on the actual product. Highly suggest looking into other apps.
Aug. 10, 2023
L'application marchait très bien jusqu'à ce que soudainement la customization des produits ne s'affiche plus dans les informations de commande ! Un bon nombre de client ont commandé et bien rentré les informations personnalisables , mais les informations n'ont pas été enregistrées ! J'ignore si c'est un bug ou un défaut de l'application , mais elle me cause beaucoup de soucis sur ma boutique et je me retrouve à devoir contacter tout les clients qui ont commandé pour récolter les informations de personnalisation moi même !
On behalf of our team, I am sincerely sorry for this problem you've faced a few days ago. As discussed, we have tried to reproduce this problem a numarous time but the option values are still being delivered to the checkout page successfully as expected. I assumed that there has an unexpected issue happening when the external checkout app delivered our app's line item properties to the Shopify Order details. We are also double-checking the 3rd party checkout app you're using to have further insights on this matter. If you have any updated information, please do not hesitate to reach me back at mailto:[email protected]. I'm always here to assist you with all sincerity. Best Regards, Globo team
June 5, 2023
Use 5 different languages and the T-Lab translation app for our store. the app runs well but its not possible to translate the content
May 5, 2023
Can't get past step 2, requested assistance twice, and eventually got sent an email with a link to their FAQs. Moving on.
We are sorry it is not impressed by you for the first time. Our app's backend and frontend still work well. It's just a minor misunderstanding in conversation that cause confusion for you. We can’t fix the past but you have our commitment to improve the way our staff serves every customer. We would love to guide you any steps to set up the app as soon as possible. Please reach our to us again anytime.
May 2, 2023
Wouldn't log me in from the beginning. I couldn't even get to the point of adding the variants to my products.....
March 25, 2023
Added very detailed and customized elements and when the page refreshed they disappeared, wasted 3 hours of my time
Feb. 4, 2023
The app occasionally fails to display. Product attributes are unstable and cannot be displayed occasionally.
Jan. 20, 2023
This app kind sucks, it just randomly stops working no matter how you have it set up. Looked great right after setting it up but then just stops working.
Oct. 4, 2022
This app allows customers to get FREE add-on products due to a major loophole in their coding. Horrible for add-on products. If you utilize the 'add-on' products option, the customer has the ability to remove the main product it's connected to, then the add-on option remains in the cart unless it's also removed separately. To add to the frustration, the customer can remove the 'add-on' product, which reduces the price back down to the normal product price, but then the normal product still has the 'add-on' option listed on it without the 'add-on' price included on the total. So it's like they're getting the add-on option for free.... Glad I realized this before it was figured out by customers!! And there's more...if you uncheck the 'Redirect to the shopping cart page after adding a product?' it still redirects to the shopping cart.....nothing like losing sales because the customer is encouraged to check out before they're done shopping..
Sept. 21, 2022
i used the app first i was showing but that time i uninstalled after reinstall options not showing on product page after many tries
July 25, 2022
Options wont disapper, although the app has been deleted.... Usability is also horrible in my point of view
We're sorry for your experience. Our app is using Shopify Theme App Extension. So after you uninstall it, the code & data will be automatically removed on your site. But Shopify Theme App Extension code will be cached within 1-2 minutes. So please wait for a few minutes to see the option is removed.
July 18, 2022
anything you add to your product page with this app, you won't be able to delete it. Even after removing the app, the changes stay 0/10