Globo Product Options, Variant

I recently had the experience of working with Globo Variant and must say I am thoroughly impressed. While it turned out that their variant option wasn't the right fit for my specific needs, their professionalism and customer service were second to none. From the get-go, the team was extremely communicative. They took the time to understand my needs and were prompt in answering any queries I had. It's rare to find a company these days that values customer engagement to this extent. I was equally impressed with how quickly they processed my case. Despite the variant option not working out for me, the team was fast in offering alternatives and processing the necessary changes. Their efficiency saved me time and effort, making the experience smooth and stress-free. One of the most striking aspects of my interaction with Globo was their responsiveness. They were always available to address concerns or make adjustments on the fly. It’s refreshing to see a company so in tune with customer needs. In conclusion, even though their specific variant option wasn't the right match for me, everything else about the company was top-notch. I wouldn't hesitate to recommend Globo to others. Their commitment to customer satisfaction is something other companies should aspire to.

Very responsive to my emails and were able to quickly troubleshoot my request.

Really great app and the customer service received is amazing! Thank you!

good!

This app is very aesthetically pleasing BUT has some very serious limitations and when I inquired about it they didn’t really seems to care - it was like oh well so sorry You can offer a selection that adds more then a qty of 1 of any sku to the cart Example - if you wanted to allow for a selection that added a qty of 2 tires or bolt a etc - the app can’t do it - only can add a qty of 1 of any sku to your cart I even tried my own workaround - making it 2 options a Ex) Tire #1 and Tire#2 and the customer can select both but yet only 1 gets added to the cart Other app we used does this but didn’t have as nice as a layout Guess I wasted many hours for nothing and it really was disappointing the lack of effort and empathy i recd in their response

This is a fantastic application which serves our needs properly. I had also enjoyed great support from their team.

Have been using this app for a while.. everything works perfectly.. until recently i noticed that one of the option wasn't displaying properly on my store on mobile.. i contacted support and they solved it promptly! I am very satisfied with this app and highly recommend it to anyone who needs custom product options for their store!

Great app and great support team! App works well. I haven;t run into any bugs. It just works smoothly and does what it is supposed to. And the support team are excellent - helping me to make it look good on my site. Very happy with this choice.

good

Es funktioniert alles, wie es soll, sehr einfach zu bedienen. Im ersten Anlauf funktionierte bei mir die Anzeige der Optionen im Shop nicht. Ich wendete mich an den Kundenservice und bekam schnell eine Antwort und die entsprechendene Hilfe zugesagt. Nun funktioniert alles einwandfrei. Ich bin sehr zufrieden mit der App.

Brilliant app that will help us change the way we sell to our customers due to the customisation options. Customer support is super helpful as Emma has helped resolve any problems we've had with the initial setup.

Function design minimalist and focus job to be done. I can custom many things very quickly. Great customer service. They helped me fit this app with my store, my page builder app, so my store works very well with the Globo product options app. It's a big hit.

Super Service. Hat sich immer direkt jemand gemeldet. Hatte sogar etwas speziellere Anforderungen und es wurde für mich codiert, dass es zu meinem Shop passt (Farbe, Platzierung etc.). Cooles Team.

I use this app to charge additional costs for larger sizes of the handmade clothing I make. This app has now glitched twice and not charged customers the correct amount for their orders, so, not only do I pay monthly for the app I am losing out on money from customers being incorrectly charged. If this happens for a 3rd time I will be cancelling this app and looking for an alternative.

Really great app! Good customer service too when I needed some help with customizing. UPDATE Needed some help adding some info on my printing slip and it was done and ready straight away. I have now added a second app by Globo and am so impressed with its features. 1st class customer service

It does everything I need, but only some things I want.

great service, quickly solved my problems on time. I am still discovering apps abilities.

This app has a lot of nice features and the support staff is very helpful. I'm in the US so time zone difference can be an issue with support, but they are responsive when they are there, usually the next day for me. I cannot give this app 5 stars because I started using this app more than 1 year ago and it worked well, but it appears changes were made to the app and it started giving me problems. I removed the app and reinstalled and then discovered that some of the features I had last year, I can no longer use for my plan. Notifications about the changes to the app and the plans might have gone out, but I never saw them. Overall a good app.

Nous avons eu quelques soucis d'affichage dernièrement mais l'équipe derrière Globo a su les corriger super vite, même un jour de weekend ! Très agréable de pouvoir compter sur leur efficacité.

I'm sad to say that after using this app for over a year, I'm having to write a negative review as the programmers are seriously ruining this app. As an experienced programmer myself, I'm fully aware of some of the backend stuff that can be done. Now all of a sudden, the "programmers" say that the field names are only allowed to be shown on the cart and ultimately the packing slips rather than the labels (what the customers see cleanly on the product pages. So instead of Stain Color: Dark Walnut on the cart, the customer sees stain-color-memorial-clock-1. Support says that I have to change all my field names to be the same as the label across my at least 100 options that I've built over time instead of actually fixing the issue on their end. This was working fine previously for like a year or more as-is. NO LONGER RECOMMEND THIS APP!!!