Globo Product Options, Variant
Product Options & Product Variants app by Globo
Rating
4.9
feedback
2,533
chart
#104
All reviews
Rating Breakdown
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April 3, 2021
Horrible experience! Their poorly programmed app made me lose money during the whole month I had it. My customers couldn't upload images and didn't realize this after a month. Can't understand how these apps are even allowed in Shopify, I thought they tested before allowing apps in their marketplace.
March 28, 2021
I've contacted customer support 3 times now with no response. The app was easy to configure but when my customer clicks "add to cart" the price disappears. ... I'd love to get a response from customer support to get this resolved. Especially since this is a paid app...
Hi, We are so sorry for your experience. We received your emails and replied to them already but got no response from you. Could you please check your Spam folder to see if the reply went there? Another way, please contact us via Skype "globosoftware" so we will support you quickly. There is a conflict so the price is not updated on Cart page. Please give me Shopify admin to email address: [email protected]. I need access to Apps & Themes. I’m happy to help you. Please reply to us at your earliest convenience. Best, Globo team
March 12, 2021
This is the most problematic app I have ever used. I have had three different instances this app has affected my store's products. This is currently the third time, the app isn't even showing variants for 80% of my products without my knowledge. No telling how many sales I have lost due to this. Last time I had to close my entire store for 24 hours and lost sales then as well. I am deleting the app today.
March 2, 2021
Great product options but sadly no inventory for each customisable bit so if for example one of something is limited you cannot provide an inventory. I only found this out once I’d uploaded tons of products options. Disappointing. Plus the customer support didn’t seem to help Me and gave me answers in “liquid” format. I’ve ended up deleting most of the option sets I had created. Plus it took me ages to work out how to get started as the walk through screen grabs are not easy to follow.
Feb. 27, 2021
We have been using this app since we joined Shopify, for about 2 months. We have created and are using over 20 distinct Option Sets. We were impressed with the app, at first. However, we have needed to contact Tech Support about 5 times regarding different issues that caused Product pages not to work. It generally takes about 2 - 4 days for Tech Support to respond and declare the issue corrected. However, these page errors go unnoticed until a customer makes us aware of an issue and by that point we have no clear idea how many potential sales have been lost. Our most recent issue was identified directly by Shopify. We are now at a point where we may need to remove this app and consider other apps that have more users.
Jan. 17, 2021
Very disappointing app, the app does not work, after changing the theme, nothing display on my store.