SC Product Options
SC Product Options: Ultimate app for product customization
Rating
4.6
feedback
1,244
chart
#1,037
All reviews
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Feb. 16, 2024
I had a major issue that was urgent this morning. I figured this was going to take forever having to deal with customer care via email and chat. Within minutes, Haris responded and was up and running. Great customer care. Thanks Haris!
Feb. 16, 2024
Used to be a good plugin until today. My product option on my website suddenly not working. It was all ok all the while and we have zero clue what happened. I didn't notice this app was no longer under Bold until this happened. My team and I were trying to contact their support via email, chat, and any way we could. They greet you but when asking about our problem, they do not reply at all. My site relies heavily on this app and they are highly unprofessional when dealing with customers. This is not a free plugin so I do expect someone can help me solve the problem not creating a headache for me. Not recommend for anyone.
Oct. 21, 2024
Very easy to create customisation options for products. The team also responded quickly when we were facing issues.
Feb. 15, 2024
I had an issue. A big issue.. They jumped in and fixed it instantly. THANK YOU!!!!
Feb. 15, 2024
For the most part I am happy with this app. It is the most robust version out there, however it has some sync times that seem long and it does occasionally get buggy. The customization ability with Product Options are very impressive and the ability to have basically unlimited options and option sets as well as conditional logic really makes this app work well for my business. Recently I had an issue that took 5 hours to resolve due to an inability to contact the service team. However once I was able to connect with Saro A, she was able to immediately resolve my issue perfectly! Thank you Saro! It was very appreciated!
Feb. 7, 2024
Team is very responsive and have been happy to help us with both our customs issue as well as basic set up and installation. Excited to use the product for our shop
Feb. 3, 2024
I've been using this app for at least six years, with only a few minor bugs under bold control. Since Shop Cycle took over the app, there have been more issues than one would consider acceptable, and service has deteriorated; they requested access to my store four days ago to see if they could solve it, and they have yet to access it. I made modifications six days ago, and they still have not been updated. This is not the first time we've experienced syncing issues that took days to showup. On one occasion, our options simply disappeared, and we had to re-add them. Definitely not the app it used to be.
Feb. 2, 2024
Everyone I have worked with so far as been amazing. Very prompt to reply to any questions you might have.
Jan. 26, 2024
This app is definitely key to my products. Although I have had some problems over the years, customer service has always helped me figure out solutions.
Jan. 25, 2024
We have used this for years! It is so nice being able to control the options on individual products. Customer service is always quick to respond and eager to help resolve any questions. Thank you Jeff for the extra help with the video recording!
Jan. 22, 2024
This app solves most of our problems we were hoping it could, and customer service is helpful and prompt. The new Dynamic List feature is great for us because we can have new products automatically have Option Sets applied to them rather than manually needing to select each new item within the app every time.
Jan. 12, 2024
The app has its limitations but for the things it does offer they do work well and gives me some customization further than what Shopify offers natively. Their customer support is also very prompt so if you have any issues they are usually pretty good about getting back to you quickly and fixing any issues.
Jan. 12, 2024
I'd rate this app 4 stars, but gave it 5 due to how helpful the CS team always are! We use this app for a LOT of products, and will run into a glitch here and there as expected - but the team at Shop Circle (shout out to JEFF!!) are always there via their live chat to help us out super fast with any issues we may encounter. Definitely would recommend this app for anyone out there thinking about it.
Jan. 10, 2024
Very efficient! They got back to our request within a day. Amazing customer service!