SC Product Options
SC Product Options: Ultimate app for product customization
Rating
4.7
feedback
2,606
chart
#664
All reviews
Rating Breakdown
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Nov. 12, 2020
I got a high priority support, from Bold. Mona was quite helpful by clearing all my queries. A good support team!
Thank you for your feedback. We understand that your time is valuable and we are always doing our best to complete installations as quickly as possible. Some members from our Merchant Success team have reached out to resolve any issues your having and answer any questions. For the quickest response time we always recommend checking out our live chat support as well.
Nov. 2, 2020
This app is very useful and solved our problem. We changed the theme and asked them to help reinstall the plug-in. It quickly ran into it for us, and it worked perfectly on the new theme.
Oct. 30, 2020
We tried many of the other options, but this one did everything we wanted it to. It's pretty straight forward in its setup, and any questions or tweaks we've needed have been dealt with by their support easily and quite quickly. Very friendly and professional support.
Thank you for your review! We are so happy that the app provided the functionality you were looking for with the support you needed. Wishing you all the best!
Oct. 22, 2020
I was pleasantly surprised by the availability of the Mona agent who really worked very well to solve my problem and answer my request. I had asked for several things at once. She had the patience to answer all my requests. Thank you Mona for your professionalism
Thank you so much for your review! We are so glad that Mona was able to help out in a patient and professional way. If you need anything else we are here to help!
Oct. 22, 2020
Thanks to Camila! She did an awesome job when I had a problem with the product pricing options! Big fan of the app!
Thank you so much for your review! We are so glad to hear that you are a big fan of our app and that Camila was able to provide some great support. It really means the world to us. We love your use of Product Options to customize your adorable portraits. All the best!
Oct. 1, 2020
I am so happy right now! This is exactly the app I needed to take my business to the next level. I had a minor setup issue and received excellent and quick support from the Bold Team :) Thank you!!
Thank you for your review! We are so happy that we were able to help with any support you needed. We are also very excited to see you take your business to the next level and we will be there for you if you needed any assistance. Thank you!
Sept. 16, 2020
I love using Bold for product options and the excellent customer service I received from Nir! Nir was very helpful with all questions I had and assisted me in updating my site.
Dec. 30, 2020
I use this app for options and to add different types of text to enhance my site. Bold Commerce product options basically kept me from losing my products because I could have more than 3 options. They took their time to teach me as well as make changes to help me when I needed help. They have a great staff and great service. I would especially like to thank Dylan for their help as well as showing me how to make changes myself. Their service and product get five stars from me. Thank you Bold!!! I used them a second time and their support continues to be great. Their product is perfect for my companies needs.
Sept. 7, 2021
I've been using this app to implement required checkboxes on product pages that customers need to agree with before purchasing. From shipping timeframes to specific details, this app gets the message to the customer in the easiest, most direct way. I had some issues, but Alina & Camila at Bold were a huge help. They assisted in a timely, professional manner and ironed out some miscommunication.
Thanks for the review. Appreciate the kind words. The shout outs to Alina, and Camila have both been passed along.
Sept. 9, 2021
the Apps works well and the support is outstanding (special thanks to Jeff from Customer Merchant Success and Dylan Bach)! Thanks for helping!
Sept. 3, 2020
The app is great for allowing customization. There are some front-end learning curves, but the chat support feature has been a great tool for any questions I have. I would rate the app 4 stars, but when I've needed help and gone through chat, a rep named Dylan has been so great that the overall experience is boosted to 5 stars! I've had Dylan (chat/tech rep) help me multiple times, and he is very knowledgeable and goes above and beyond to knock out any issues I'm having FAST! As a customer, with limited html/website building knowledge, I can't ask for much more.
Sept. 1, 2020
Nir was awesome, only reason I chose bold, support it stellar. Support is critical in getting this set up correctly. Nir knows the app! Give him a raise!!
Sept. 2, 2020
Room Tonic uses BOLD Product Options for product variants on custom furniture pieces that we sell online. It is a very powerful app. As such, it is not a wizard-like app that will walk you through all of its capabilities. Apps like this require technical and customer service support teams as part of the subscription. Their support is absolutely top notch. We worked with one support engineer, Nirav C. who was absolutely spectacular. He was quick to respond. When we were anxious about setbacks and delivery timelines, Nirav got his team to work over the weekend to help us through a tight deliverable. The fixes and work done was clean and high quality. Nirav went above and beyond for us. Thank you, Nirav! You helped us out of a sticky situation that surfaced as a result of our own mistakes and poor planning. We very much appreciate your patience and understanding with us; and moreover, your willingness to help us out of a bad situation that we created for ourselves. Thank you again, Nirav and we thank BOLD Support Team also.
Aug. 31, 2020
This product is great for our store needs - We use it for various add-ons for our products, variations and color swatches. Nir provided outstanding technical support!
Aug. 31, 2020
I have run into 3 question setting up this app today and chat support was able to solve them all really quickly and efficiently. My only constructive criticism is that some of this could/should be covered in the product documentation but chat was extremely fast and probably better than me stumbling about. Nir was awesome!
Aug. 31, 2020
This application changed everything for our business. Coupled with Bold Upsell, our average order value increased by 30% and took us into much greater profitability than without. The team is easy to work with, responsive, and knowledgable. (Thank you, Nir!) And the product is excellent.
Aug. 31, 2020
I contacted Nir in Live Chat Support because I had a problem displaying the product options. He was very helpful and nice, as you would expect from perfect support. He quickly solved the problem and made an extra adjustment. Gladly again!
Dec. 7, 2022
We have been using Bold Product Option App for several years now. Started with Version 1 and have progressed to Version 2. The user interface with version 2 was slightly different but did not take long to get used to it. This version 2 gives us the ability to use swatches and pricing with our Lens Products and the conditional logic is essential. The only draw back has been the cross over with Time Zones causing some support reply delays. We recently had some access issues (Dec 2022), but with the support of Alina from Shopcircle.co this has been rectified. Great App, Great Support. Regards Peter from Goggleman.com
Aug. 26, 2020
Je ne connais pas grand chose en informatique et Nir à fait preuve d'une grande patience .Merci d'avoir pu m'aidé.
Aug. 26, 2020
Good app, nice customer service. Nir, a nice CS guy was spent over 30 minutes helping me with my store installation and customization issues. Thank you, Nir. Highly recommend using this app.