All reviews

Rating Breakdown

  • 5
    86% (1,055 ratings)
  • 4
    5% (64 ratings)
  • 3
    1% (18 ratings)
  • 2
    2% (25 ratings)
  • 1
    6% (71 ratings)

Reviews with Text

  • 98% (1,208)
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4 / 5 Share

Jan. 8, 2022

The app helped me solve the problem of limited product options. The agents were kind and gentle while helping me to install the app on my Shopify store. Nice experience there!

Using app

27 days

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for your feedback! We're super glad to hear you had a great experience with our team on resolving your issue. :) Thanks for choosing Bold!

5 / 5 Share

Jan. 5, 2022

They solved my issue quickly and we like a quick and easy solution at IndustrialHoppers.com Thanks Dylan!

Using app

About 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the feedback! We've passed your kind words onto Dylan. :) Thanks for choosing Bold!

5 / 5 Share

Dec. 31, 2021

Best support I've received on a 3rd party integrated app. Their live chat feature is amazing and allows you to capture the complete value of their product.

Store

Axial

Using app

12 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your review! We really appreciate your feedback. :) Thanks for choosing Bold!

5 / 5 Share

Dec. 15, 2021

This app is very helpful in our industry, the cool part is that they have an amazing customer support and you can chat instantly with them with any problems that you're facing. I tried different apps but this is far better than the rest.

Using app

7 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for the review! We really appreciate your feedback. :)

5 / 5 Share

Dec. 10, 2021

Daniel is a legend beyond legends. We have been using Bold apps for a long long time now and recently did a major overhaul of our site. Daniel has been there every step of the way pre & post-launch to ensure that the PO integration works seamlessly for the end-user. Cannot reccommend enough.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

Developer Reply

We totally agree - Daniel is an absolute rockstar! We've made sure to forward your kind words over to him. Thank you for the review and happy holiday season! :)

5 / 5 Share

Nov. 29, 2021

These guys have great service and a very quick response team. Love the App :) It integrates with my business so well.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

We really appreciate the review. :) Thanks for choosing Bold!

1 / 5 Share

Nov. 25, 2021

Horrible! Bold have deteriorated beyond all recognition over the past 5 years or so. Their apps are old, incompatible with each other as well as many features of Shopify. Support is hopeless and the apps are expensive too. Have gone from using 5 of their apps to none now and it will stay that way.

Using app

About 5 years

Total reviews

6

Average rating

4.3

5 / 5 Share

Nov. 22, 2021

I use this app to options for my customers to input their dog's measurements when they want us to make a harness by Custom Sizing. Since I'm not a techy I needed hand holding to make the app work with my new theme. Alina was wonderful and patient. With her skill it's working great!

Using app

Almost 8 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review. We are so happy that Alina was there to help! Thank you for choosing Bold.

4 / 5 Share

Dec. 23, 2023

I had great support from Kenan helping me deal with an important issue of customers not getting charged for add-ons. He went through and figured out where the issue was and fixed it and said we won't have that problem anymore.

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review. So glad that Alina was there to support you and happy to hear everything went smoothly!

5 / 5 Share

Nov. 17, 2021

Bold Product Options does everything we need and more. Always excellent customer service when we need it.

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the review. We are always happy to help. Thank you for choosing Bold!

5 / 5 Share

Nov. 5, 2021

A hearty thank you to Ryan and the rest of the team who worked so swiftly to remedy an issue for me when I changed to the Impulse 2.0 theme! The pricing for add ons / gift wrap wasn't displaying in the cart until the customer went through the process of checking out. It was fixed promptly and with excellent communication throughout.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the kind review. We are so happy that Ryan and team were there to help you. Thank you for choosing Bold!

1 / 5 Share

Oct. 30, 2021

Do not make the mistake and install the app Their app downloads a code to the template and then destroys other things. I had to take something and pay him money to repair the damage they caused. And I'm not talking about the sales I lost Be smart and do not download their apps !! Even if it's free

Using app

1 day

Total reviews

7

Average rating

3.3

5 / 5 Share

Oct. 29, 2021

I have had this app since 2014, it is perfect! I recently updated my theme and the Bold Team assisted with installing the new liquid. Alina & the bold team responded right away and were able to assist me every step of the way. This app is perfect for my store, thank you!

Using app

About 6 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the review. So glad that Alina and team were there to assist you. Thank you for your continued support!

5 / 5 Share

Oct. 20, 2021

The app has allowed me to create the complex nesting options I need to let customers create customized jewelry designs. The support Bold gives has been stellar, and has meant I can use the app to its fullest potential. The support team is terrific!

Using app

About 7 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you kindly for the review. We are so happy that our support team was there to help you. We look forward to seeing your sales grow abundantly!

5 / 5 Share

April 25, 2022

This app works very well for us and is super easy to customize on the backend. Their custom support team is FANTASTIC! They have helped us with a number of customization we wanted to make and their turnaround time has been amazing! I can't recommend this app enough!

Store

BenShot

Using app

About 5 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for the review. We are so happy that you found the app user friendly and that our support team was there to help. Thank you for the recommendation you are fantastic!

2 / 5 Share

Oct. 15, 2021

Too pricy compare to its competitors. I wish they could work on the price to bring to to a more reasonable level.

Using app

11 months

Total reviews

10

Average rating

3.7

1 / 5 Share

Sept. 29, 2021

Support is non-existent. $50 per month for an app and the company does not help with showing options in invoices. All they do is provide you with resources that do not cover the many conflicts with other apps who are listed as compatible. Do not believe the photos of this company with large staff and conference rooms. It took 4 days for them to reply to support tickets and no resolution in the end.

Using app

13 days

Total reviews

4

Average rating

4.0

4 / 5 Share

Sept. 15, 2021

Alina and the support crew have helped me out every single time I've had an issue with the install on both of my stores. The app does what I need it to do and the UI is easy to understand. Reasons it's not a full five-star app: It is challenging to make the app work correctly with an AJAX cart. I've had the BOLD team do the code install several times and once or twice it seems like it stops working for unknown reasons. This is offset by the killer support team at BOLD. The other issue is customizability. The display settings are rather limited and while the app has a field for custom CSS, it would be really cool if you could do it through the UI. Silver lining: I've learned a lot about CSS by trying to get my options to look the way I want them to. Still not quite there but I'm getting closer! If there were a few more display options in the app it would be five stars easily.

Using app

About 2 months

Total reviews

4

Average rating

4.5

5 / 5 Share

Sept. 15, 2021

They are very happy to provide services, and are very efficient and work very seriously,very good!thank you.

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your kind review! We are so pleased that you are happy with the service. Thank you for choosing Bold!

5 / 5 Share

Sept. 13, 2021

Daniel is great and have helped solved issues and he goes above and beyond to help me. He even shown what CSS code that he did. He also pointed where was the issue. This will help me understand better on how to troubleshoot myself. Great app been using it for 3 years now. I want to request new feature of adding API function so it will be ready for the new HEADLESS COMMERCE. Please develop this ASAP before other product options app does it.

Using app

Over 2 years

Total reviews

18

Average rating

5.0

Developer Reply

Thank you so much for your review. We're so happy that Daniel was there to solve any issues you were having and more. Thank you for using Bold for 3 years and continuing to use Bold!