SC Product Options

June 30, 2022

Customer service is fast and helpful. We had a problem with one of our product option sets and the representative I spoke to, David Thistlethwaite, was quick to respond (within 24hrs) to our questions. The problem we were experiencing was something Bold hadn't encountered before. After going back and forth for about a week, the problem was resolved when David suggested a work-around that ended up fixing our issue. Apparently, we may have exceeded the limits of one option set so all we had to do was create an extra option set for the remainder of the products. While it wasn't a clean resolve, I did feel like David had tried everything he could to fix our issue. I do have a suggestion, though. It would be helpful to have a toggle switch on the product options. We were running a sale on free customizations (which were the product options we created through Bold), and found that we had to edit the prices on both the hidden product variants created through Bold and the prices on the product options. Besides these issues, our experience with Bold has been great. Thanks for the excellent customer service!

June 15, 2022

the worst customer service which I have on shopify. The problems are just postponed. The update of change takes many time,

May 10, 2022

I have been using this app for years. now we updated to a new theme and ran into some problems. But the support of Bold Option App was super quick and helpful to fix all the issues. Now everything rans perfectly again. Thank you for the kind costumer support service

May 5, 2022

I've been using Product Options by Bold for over 5 years. This is a great app and has never failed us. With many variations of products, this app gave us the flexibility to offer hundreds of variations, and is a must for our business. Jeff is right there currently as we're attempting to change from an older, paid theme to a brand new, free 2.0 theme from Shopify.

April 28, 2022

This is a great application and customer service is incredible. I highly recommend this application.

April 30, 2024

The customer support is great! I was stumped about a problem I was having with an option set and Ahmed Piric was able to go in and fix it within a few days. Very helpful!

April 26, 2022

Amazing customer service, app is easy to use. They install it very quickly and as per instructions.

March 7, 2023

This app is a life saver! We sell original artwork with the option to frame and this app keeps track of the inventory so we don't accidentally double sell the artwork. Jeff and Deelen was also very helpful via customer support and helped me with my questions quickly!

April 12, 2022

Conflicts with some other apps, but otherwise it's very easy to set up even for a novice. Quick customer support too!

April 4, 2022

Bug on my store caused by the app, nobody answers, we are unable to sell for a week...... we need help

April 1, 2022

Great app! and even greater support! Shout out to Jeff for helping me implement bold with the new Dawn theme.

March 24, 2022

We use this app to offer our specific hemming options, but were having some issues in getting our options to perform the way that we were hoping. I spoke with Daniel Peter-Salawu in the help chat and he was able to go into our shopify/bold account and help us to get everything straightened out in no time! He was extremely helpful and worked very fast to provide us with solutions. Very happy with the app and the customer support we received!

March 21, 2022

Would have been a good product, but be warned that it is NOT compatible with shipstation. If you are using a third party shipping software, this app will not work for you. We learned that the hard way and they do not mention it anywhere in the software.

Jan. 3, 2023

Works really well and does exactly what I need it to. Support are super helpful - asked about one issue and that was fixed within an hour or so and they also spotted another issue on the site while doing that which they advised me about (thanks Alina!) UPDATE - needed futher support after changing my theme and Alina was again super quick and helpful. Thanks so much Alina for your assistance.

March 14, 2022

This a great app! I took over a site built by a former colleague and their CS has been excellent in helping to troubleshoot and navigate the structure.

Feb. 28, 2022

Very nice app, great customer service. While using the app, I encountered many problems, I contacted customer service via email, and they were very patient with my questions each time.

Feb. 25, 2022

Jeff at Bold Options is very helpful. The support team is skilled at making edits to the Shopify product pages and understands the user experience during checkout. I appreciate their help and love using the app to customize options during checkout.

Feb. 8, 2022

I have been using this app for a few years now and it has always been a great way for me to add the many options we offer to our products. The app allows me to add items at no extra cost for choice of application or to add items with extra costs. Some of my products have 10+ options added in. The app is Great! A few months ago we made some upgrades to our theme and had some SEO work done and I noticed that my site began showing the hidden options for our Bold app in our search bar. I reached out to Bold and Dylan immediately responded and took care of the issue and when he wasn't sure on the final fix he escalated the issue to the next level and they promptly fixed the issue. The site is working and the app is working and all is good. Thank you Dylan and Bold for a great team and a great app!

Feb. 2, 2022

Bold Options is absolutely amazing and the customer service is even better! They have helped me fix any hiccups I have had along the way!

Feb. 17, 2023

Excellent support... quick, to the point, knowledgeable, and issues usually resolved very quickly! 5 stars!