SC Product Options

Aug. 9, 2022

I've been using this app since 2019 and it has been a game-changer for the customizations on my website! Customer service is always helpful and very quick to resolve my issues. Lately, I was having trouble with add-ons disappearing when a customer used a third-party checkout buttons from the cart page, so I reached out to BOLD for help. I forgot to allow them access into my orders to further investigate but Daniel took initiative to look through my code and saw that I was missing some lines of code that made sure add-ons stayed in my cart even with third-party payment apps, so he added it to a duplicate copy of my theme and told me to check it out before publishing. It worked! So quick to resolve an issue with little back and forth! Thank you!!

Aug. 5, 2022

This app has been a HUGE benefit to us! One of our differentiators is our massive customization offerings, and with Shopify's limitations on variants, we couldn't do what we do without BOLD. Yes the install takes a bit of work because you do need to get their team to help install sometimes, but it's worth it and you get to connect to someone to ensure it's done correctly. The only thing I wish is that Bold didn't make you pay so much for each app. Buying one of their products should give you a big discount on their others but it doesn't. Alina helped me make sure that the installation process was smooth and made me feel confident that If any problems arose the Bold team would be there to help.

July 22, 2022

Love this app and love the customer service. Today, Jeff went well above and beyond! I just moved off an options app to Bold Product Options and the customer service is excellent; responsive and knowledgeable. The app works so much better and looks great on my page!

July 11, 2022

Daniel P with Bold Support was quick to answer my questions and provide me with a solution to keep me moving forward without having to wait at all.

July 10, 2022

Amazing customer service and help in sorting out issues I was having with our store theme. Very helpful team.

July 3, 2022

Good app, but the Help Center website is badly structured. They make many other apps besides this one, and the worst part is that the support information for all of them is in the same reference page. Every time you want to get documentation for this app, you have to check if the search result is about this app out of 40+ apps. While this is a good app, this stress is tremendous and wastes a lot of time. At the very least, there should be a filtering feature on the support page. Again, this is very disappointing because this app itself is a good app.

June 30, 2022

Customer service is fast and helpful. We had a problem with one of our product option sets and the representative I spoke to, David Thistlethwaite, was quick to respond (within 24hrs) to our questions. The problem we were experiencing was something Bold hadn't encountered before. After going back and forth for about a week, the problem was resolved when David suggested a work-around that ended up fixing our issue. Apparently, we may have exceeded the limits of one option set so all we had to do was create an extra option set for the remainder of the products. While it wasn't a clean resolve, I did feel like David had tried everything he could to fix our issue. I do have a suggestion, though. It would be helpful to have a toggle switch on the product options. We were running a sale on free customizations (which were the product options we created through Bold), and found that we had to edit the prices on both the hidden product variants created through Bold and the prices on the product options. Besides these issues, our experience with Bold has been great. Thanks for the excellent customer service!

June 15, 2022

the worst customer service which I have on shopify. The problems are just postponed. The update of change takes many time,

May 10, 2022

I have been using this app for years. now we updated to a new theme and ran into some problems. But the support of Bold Option App was super quick and helpful to fix all the issues. Now everything rans perfectly again. Thank you for the kind costumer support service

May 5, 2022

I've been using Product Options by Bold for over 5 years. This is a great app and has never failed us. With many variations of products, this app gave us the flexibility to offer hundreds of variations, and is a must for our business. Jeff is right there currently as we're attempting to change from an older, paid theme to a brand new, free 2.0 theme from Shopify.

April 28, 2022

This is a great application and customer service is incredible. I highly recommend this application.

April 30, 2024

The customer support is great! I was stumped about a problem I was having with an option set and Ahmed Piric was able to go in and fix it within a few days. Very helpful!

April 26, 2022

Amazing customer service, app is easy to use. They install it very quickly and as per instructions.

March 7, 2023

This app is a life saver! We sell original artwork with the option to frame and this app keeps track of the inventory so we don't accidentally double sell the artwork. Jeff and Deelen was also very helpful via customer support and helped me with my questions quickly!

April 12, 2022

Conflicts with some other apps, but otherwise it's very easy to set up even for a novice. Quick customer support too!

April 4, 2022

Bug on my store caused by the app, nobody answers, we are unable to sell for a week...... we need help

April 1, 2022

Great app! and even greater support! Shout out to Jeff for helping me implement bold with the new Dawn theme.

March 24, 2022

We use this app to offer our specific hemming options, but were having some issues in getting our options to perform the way that we were hoping. I spoke with Daniel Peter-Salawu in the help chat and he was able to go into our shopify/bold account and help us to get everything straightened out in no time! He was extremely helpful and worked very fast to provide us with solutions. Very happy with the app and the customer support we received!

March 21, 2022

Would have been a good product, but be warned that it is NOT compatible with shipstation. If you are using a third party shipping software, this app will not work for you. We learned that the hard way and they do not mention it anywhere in the software.

Jan. 3, 2023

Works really well and does exactly what I need it to. Support are super helpful - asked about one issue and that was fixed within an hour or so and they also spotted another issue on the site while doing that which they advised me about (thanks Alina!) UPDATE - needed futher support after changing my theme and Alina was again super quick and helpful. Thanks so much Alina for your assistance.