SC Product Options
All reviews
Alina the customer support helped us with all we needed to set up BOLD option with adjusted price feature work properly. Excellent job and caring of detailed review. We are very happy with the result. Thank you again Alina!!
amazing customer support. they hopped in to help me with technical changes to my theme. they were fast and friendly
Though I was able to use the app and set everything up it wasn't showing up in my online store. Jeff was great. He resolved my issue really quickly. Less than 20 minutes. Now everything is up and ready to go!
Good option app and easy to use. Good fit for a light user. The only concern for us is it's kind of hard to manage the options if you have a highly complex option structure.
We get calls and chats weekly about the product options not showing up for our customers. Contacted them with screenshot (specific browsers), but they said that their team didn't see it, so couldn't help. I find it hard to believe we are the only company seeing this issue. And I wonder how many customers actually don't contact us about the issue and just give up. I will have to look for another provide such as Hulk Product Options.
Great customer service! shoutout to Jeff, really helpful and fast to solve problems, makes the app experience much easier
After I left a bad review they contacted me and tried their best to help with installing theme and in the end everything work as it should, perfect!
Lots of variations available - fairly easy to use - Jeff at customer support was knowledgeable and very helpful.
I have used this app on more than a dozen websites. I've tried others, but Bold Product Options is by far the best available. Not only does it have excellent advanced features and customizations, but the customer support is as good as you'll ever find!
I used this app to create product options. I launched my website today and had an issue with one of the products. Deelen from Bold help me via chat room in a very efficient and timely manner. He was able to help me solve my issue. Thank you Deelen!
There is always an issue with this app, 80% of the time the app is working ! But when it's done it's always hard to fix, indeed you definitly cannot count on the support. They answered in a week or when you already stop using the app ! I am not recommend it !
We have used it for several years now, it works well. But all my Options set is waiting to be re-synced for 2 weeks, and it doesn't show on my product page.No customer service, no one to help me, I e-mailed and use the live chat, and no real people respond to me, and I am so frustrated.
Bold Product Options responds to messages with quick help and answers. We enjoy the many customizations that we can give our customers with this App.
Bold Product Options was great but has stopped working in the past week. No response from the new owners Shop Circle yet. Their support portal seems to be broken also, can't make an account to view my support ticket. *Update, finally managed to speak with someone on live chat & they fixed the issue within a few minutes.
I have installed and uninstalled this app many times, I waited a week for a call with a customer service representative and the call dropped. It is still running on the 1.0 version and will not update. I am being charged each uninstall and re-install. If the app were to update to the newest version, I may be able to use it properly.
Product options has been down for 6 days and I have put in 3 support tickets, yet no one has contacted me to fix it. I have lost sales due to the options not showing and that is unacceptable. I do not recommend this app. The technical support is nonexistent.
This app is the worst. We have used it for several years now and it always had issues but the issues and customer support has gotten so much worse overtime and now we are seriously looking at a replacement. We are launching a new color of our product tomorrow and all of a sudden Product Options stopped working - so we can't add that new color. Have been trying to get a hold of customer support all day - their live chat says wait time is 8 minutes but there's no one actually on that live chat and all we get is automated emails. Do not use this app, you will waste time and money.
Thanks for your feedback. We sincerely apologize for the issues you experienced recently as well as the delay with live chat. We can certainly understand this frustration this would cause. I am happy to report that our team has implemented significant changes to our infrastructure to help with stability and has resolved the issue. Our team has reached out to update you.
Hello, take this app since 2 years, but not there a lot of problems since orders from 08.11.2022. Can you repair it? Just shows me [FILTERED]. Thanks
Thanks so much for writing in with your feedback. Our team has recently made some significant changes to our infrastructure to help with stability and better serve your needs going forward. Our team has reached out to you to confirm these updates have been applied, and make sure everything is working well for you. Please let us know if you have any other issues. We are always happy to help!
This app is buggy. The conditions don't work half the time. If you're looking to lose money and be frustrated, look no further.
Thanks so much for taking the time to write in with your feedback. We are so sorry to hear of the problem you had with your conditional options. I can confirm our team has reached out to let you know they have applied a solution. Please be sure to keep an eye out for our email, and let us know if you are having any other problems.
Great for adding in more product options. Just wish they allowed you to add barcode numbers to the product options for scan and packing
Thank you kindly for taking the time to leave your review and feedback. I will most certainly pass along your suggestion to the development team. Suggestions such as yours help uncover features that may be useful to our merchants. Thanks for choosing Bold!
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