SC Product Options

Nov. 23, 2022

I have used this app on more than a dozen websites. I've tried others, but Bold Product Options is by far the best available. Not only does it have excellent advanced features and customizations, but the customer support is as good as you'll ever find!

Dec. 15, 2022

I used this app to create product options. I launched my website today and had an issue with one of the products. Deelen from Bold help me via chat room in a very efficient and timely manner. He was able to help me solve my issue. Thank you Deelen!

Nov. 22, 2022

There is always an issue with this app, 80% of the time the app is working ! But when it's done it's always hard to fix, indeed you definitly cannot count on the support. They answered in a week or when you already stop using the app ! I am not recommend it !

Nov. 18, 2022

We have used it for several years now， it works well. But all my Options set is waiting to be re-synced for 2 weeks， and it doesn't show on my product page.No customer service， no one to help me， I e-mailed and use the live chat， and no real people respond to me， and I am so frustrated.

Sept. 4, 2025

Bold Product Options responds to messages with quick help and answers. We enjoy the many customizations that we can give our customers with this App.

Nov. 21, 2022

Bold Product Options was great but has stopped working in the past week. No response from the new owners Shop Circle yet. Their support portal seems to be broken also, can't make an account to view my support ticket. *Update, finally managed to speak with someone on live chat & they fixed the issue within a few minutes.

Nov. 15, 2022

I have installed and uninstalled this app many times, I waited a week for a call with a customer service representative and the call dropped. It is still running on the 1.0 version and will not update. I am being charged each uninstall and re-install. If the app were to update to the newest version, I may be able to use it properly.

Nov. 14, 2022

Product options has been down for 6 days and I have put in 3 support tickets, yet no one has contacted me to fix it. I have lost sales due to the options not showing and that is unacceptable. I do not recommend this app. The technical support is nonexistent.

Nov. 9, 2022

This app is the worst. We have used it for several years now and it always had issues but the issues and customer support has gotten so much worse overtime and now we are seriously looking at a replacement. We are launching a new color of our product tomorrow and all of a sudden Product Options stopped working - so we can't add that new color. Have been trying to get a hold of customer support all day - their live chat says wait time is 8 minutes but there's no one actually on that live chat and all we get is automated emails. Do not use this app, you will waste time and money.

Nov. 8, 2022

Hello, take this app since 2 years, but not there a lot of problems since orders from 08.11.2022. Can you repair it? Just shows me [FILTERED]. Thanks

Nov. 8, 2022

This app is buggy. The conditions don't work half the time. If you're looking to lose money and be frustrated, look no further.

Nov. 1, 2022

Great for adding in more product options. Just wish they allowed you to add barcode numbers to the product options for scan and packing

Dec. 4, 2024

At the moment, I cant recommend this app to anyone. We have been using this app for some years and the problem since start is that the app cant translate currencies at all. They will change the currency symbol (for the language visiting) but the digits will be the same. This means 1000 SEK will look like 1000 EURO with this app. This will scare customers and it makes us lose orders all the time. Second problem is that this app is not compatible with any of the most common language translate apps. I have talked with the app developer about a solution for this problems for about 2 years. This year they say they hope to fix this by the end of the year. Now I have contacted them 3 times, asking for status, asking for payed extra service, and asking (last time) for a desperate alternative solution for our store. They dont respond to anything. We are really sad that we have invested so much time in this app as it seams the developers dont really care about it. On top of all, the set-ups and data in this app cant be migrated to any other options app. This is really bad.

Feb. 2, 2023

Alina was wonderful. We have had some issues in the past and Alina was very patient with our process and was very helpful. Her customer service is outstanding and I am very grateful I got the chance to work with Alina. The Bold Products Options App has helped my business see an increase in sales this last year. I highly recommend this app and the customer service will not disappoint you. They are quick to reply and they are willing to work with you and walk you through the process so you feel comfortable getting this new app for your business. Thank you Alina for all of your help! Bold Products Team are very lucky to have you on their team.

Oct. 14, 2022

Although this app isn't the easiest one we use, it works perfectly for us and the customer service is fantastic. Specifically, Irfan was very helpful as we work to update our site to Shopify 2.0.

Aug. 6, 2024

Updated Review: We were on the premium plan with the Bold PO app and have experienced a significant decline in quality of customer service and the app in general since SCPO acquired it. At first we were excited that they reduced the monthly price point for the premium version by $10/month, but it has come with a serious cost... Since April 2024, we have encountered issues with incorrect orders, missing required fields, and improper customer charges. Despite customer service's attempts to fix these problems through coding changes, the issue was not resolved and it took over a month of back-and-forth communication to finally have it fixed. Unfortunately, since that time we have started to have other issues pop up related to the code changes that SCPO made to the site when attempting to troubleshoot our issue in April. Shopify and our theme developer have confirmed the issues are related to those changes made in April, however SCPO said that is not true. As they were unable to assist, I had to seek assistance from an outside tech person to address the issue that they stated they could not find evidence of. Recently, I again noticed an issue where if someone is changing dropdown menu fields that have a price adjustment attached to them, that the pricing is not always updating correctly on the product. Sometimes it states a price much lower or much higher than it truly should be. I also was not able to add this product to my cart. I sent video evidence of this to customer service and they said they would need to pass it on to the developer to review. I just received an email from the development team not addressing my stated issues whatsoever and telling me that the app is working as it should when this is simply not true. I am beyond frustrated at having an app that I pay $40/month for and my tech issues are not thoroughly investigated, the responses I receive fail to address the issues at hand, and they repeatedly dismiss concerns of which there is video evidence that they do, indeed, exist. SCPO, it is time for your developers and customer service team to do better and support your clientele. ------- Previous Review: We have been using this app for about the past 6 months. We utilize the Premium version and for what it is, it is quite pricey; being the only app we found that will alter the pricing at the top of the page with variants, they have a corner on the market, however. For $50/month the easy of editing variants could be better. Another large drawback of the app is that you cannot utilize currency selectors for customers as Bold variants will not adapt, resulting in undercharging of customers and lost revenue. Customer service has been fair as well as overall experience. Again, biggest issue would be premium pricing is $$$$ for what it is.

Oct. 1, 2022

When the App works its great, if you eve get a problem with it, you'll wish you'd gone for something else, because the customer service is non-existent, and in this fast paced web world we live in, this is totally unpardonable! I would give 5 stars for the App for what it does when working OK, it's really good. That's the upside, if I had known the downside before getting all of our products hooked on the App, I would never have gone for it. It will often (more often than not!) freeze on you when working, resulting on work being lost and having to be redone. We got into the habit of saving our work every couple of moves just so we weren't caught out, but its a total pain in the rear. Then there's the problem of massive and varied delays in synching with Shopify, anything from a few minutes (occasionally) to several hours (most of the time!) which make working with the App extremely time consuming. Lastly there is the BOLD unbelievably poor customer service. You used to be able to email support but now (from 21st. July 2022 on) you get an auto email 3 hours later advising that "To serve you better, we are asking that you connect with our support team through our Help Center. From here, you can submit a support ticket, chat with a product specialist, view our helpful articles, and even create an account to track your ticket progress." Filling out a support ticket which prompts a series of auto emails, spending hours trawling through the "help center" and attempting to talk to a real person on their 'live' chat is a soul-destroying and time wasting experience, it took me 8 hours of frantically trying everything to get a human response. Once I had a human (it seems like there's only one there - Alina, unless they're all called that!) to go through our issues (which was a BOLD issue, not of our making), it was dealt with within 24 hours, but the total drama meant that we had possibly lost £1,000's of business in the meantime. For us to change now would be a massive operation, but because of the above experience, we have started to investigate other Apps to do the same thing. When your business depends on it, you can't rely on an automated service, yes, you need FAQs to get X% of issues dealt with automatically but for the other X% unless you have the back up of excellent customer service carried out quickly and efficiently, you're taking a huge gamble. We'll follow the advice of other one star reviews here and check out other possibly better and possibly cheaper Apps with a proper customer centric focus. Bye-bye BOLD.

Sept. 25, 2022

The app is good, can provide almost all programs you need. But the customer service is too too bad, they reply too late. Sometime you email them several times, they will never reply to you more than one week. This is really disappointed. I have to list my experience here, we paid nearly $50 dollars for this app, but the service is too bad, your app not worth this price!! If I find other better app instead, will not use yours right now!! Bad customer service, remember, the live chat is never available!! You can't find them anyway.

Jan. 3, 2023

the app is good, but the customer service is so poor. They can't support live chat, only robots there. the one named "Alina" never help, what I want to alter, he never did it. It seems the one can't see what I sent, he never read my message in detail. I give this zero star, all because of this person. Very very not professional support!!!!!!!!!!!!!!!!!!!!!!!! Date 2022/12/16 Again, they never replied to my email. product options not showing up for our customers, what is the bug??? the dynamic list never update on time, the new products will not have the options even after it is created more then one week. The customer service team is fired? where are they Date:2023/1/4 We still have the issues about the product options not showing up for our customers. Contacted them with screenshot (specific browsers), but they said that their team didn't see it, and or they will not reply to your email even one week. Don't use the dynamic list to set up the option, when you have new proeducts, it will not show the option. They don't think there is any BUG, super low service. Iwill give new review every week until they fix the BUG.

Sept. 19, 2022

5-Sterne an Birpal und das komplette Service BOLD Team. They helped me to solve every problem I had. Beste Regards