SC Product Options

Aug. 25, 2020

This app has a lot of features which attracted me. A few initial hiccups on my end were solved with great patience from Nir. Nir really was very patient and stayed with me on the chat for over an hour until everything was fixed and Raphael helped fix the installation and Nir also personally helped fix some frontend issues. Thank you so much Nir, for otherwise I would have moved on to some other app. Cannot wait to start selling using the app. Thanks again guys!

Aug. 25, 2020

Testing out this app - can't fully vouch for the app itself as I am testing it, but Nir's customer service was stupendous! He was able to help me from installing it to setting up my first conditional logic and ensuring it worked how I wanted. Thank you! Can't wait to keep testing it to see if it's what works best for my business!

Aug. 25, 2020

NIR -- you are a LIFE SAVER. How on earth did we function before you helped us? OUTSTANDING customer service, and excellent sense of humor, which is much appreciated. YOU ROCK. Thanks for all your help and getting us squared away!

Aug. 25, 2020

Awesome customer service got what I needed to be done super quick. Nir was the one who helped me out and was excellent.

Aug. 25, 2020

Literally just started with this app, but so far so good. Had an issue with the placement of the options on my product pages. I chatted with Nir and he fixed it right away.

Aug. 24, 2020

I really like this app. It is an elegant solution to options using conditional logic. I did have a hard time finding part of the code - due to my template, so I contacted support. I was helped by Nir, who was friendly and proficient. He helped me solve a problem I struggled with for hours - in minutes. I would highly recommend Bold Product Options to handle your option needs.

Aug. 19, 2020

Awesome service! Would recommend. Easy app and good support...get get everything done quickly Nir was knowledge, quick and helpful!

Aug. 19, 2020

I had a bit of trouble getting the app to work properly with my theme. But the support team, specifically Shubhneet was very helpful and responsive to make sure the app worked for my needs.

Aug. 17, 2020

Bold has an amazing support team. Nir provided excellent support and answered all my questions. He was patient and detailed with his recommendations. I highly recommend the app for the flexible features which no other options app can compare and the stellar support.

July 29, 2020

Nir and Laurel was A for Awesome helped me with my inventory inquiries and made it easy to understand

July 21, 2020

Love this app. Very easy to install and has all the features I need. I had one tiny little problem with formatting how the total prices show, but Nirav was able to fix it immediately and now it works great. Thanks so much.

July 21, 2020

Nir helped me about right away on support - super fast and app does what it needs to. Thank you and looking forward to exploring this app more.

July 20, 2020

Update** They got back to me very shortly after and escalated the issue. It got fixed within 5 hours. I know they were very inundated with a lot of requests, but they work fast and have a good escalation process. I also understand that different theme updates might cause javascript issues, so I'm thankful they were able to help out. Shout out to Mona and Rony for their help! ____________________________________________ Original: My store's bold commerce has been working improperly for the past 5 days. I pay $49 per month for this too :( Hoping we can get it resolved after this? My theme is a clean install of district theme and customers are breaking my upcharges ex. Double-check if you guys are having the same issue as I am while you're on the free trial. These guys are hard to get a hold of. Steps to break Bold Commerce Product Options (lol): 1. Add Item A (basic no add-ons) to Cart 2. Add Item B (most expensive options) to Cart 3. Remove Item A (basic no add-ons) 4. The cart page updates and displays the hidden Bold Options 5. Remove Bold Options "hidden options" to lower cart price, and the description stays the same as Item B (most expensive options) 6. Checkout Item B (most expensive options) but pay Item A price This has caused me to lose easily $30-$100 per order. Additionally, this leaves me looking like the bad guy to my customers because I cannot afford to just give them the difference or I have to cancel the order... overall an absolutely terrible customer experience. Proposed solution: I'm sure there's some sort of script you just copy and paste to the end of some liquid template file which hides the product options from the cart... perhaps that can be shared? Their tutorials/knowledge base is also not very helpful. It shows the solution but to problems that you don't know are you have because there are no "before" screenshots (even though they always ask for before screenshots lol). Their knowledge base also looks to have a ton of dislikes... take that for what you will. Happy to update my review if they're able to fix this issue, as I'm pretty sure there are other sellers having this issue. (again I'm using District theme... super standard). Change my mind?

July 20, 2020

Great customer service all around. J. Buhler did a wonderful job with fixing my website. I truly appreciate it.

July 18, 2020

Great customer service all around. J. Buhler did a wonderful job with fixing my website. I truly appreciate it.

July 18, 2020

Nir helped me a lot with the CSS code about swatch resizing , nice to have the bold commerce product options app

July 17, 2020

Nir was very helpful and solved the issues I was having! Nir explained everything and made it super simple to use!

July 17, 2020

My website needed many issues to be fixed in terms of appending the add on pricing, and styling formatting issues. Main issues were fixed quickly by Grant, and other formatting issues took slightly longer, but were finally resolved well by Rony. Appreciate the help and would highly recommend this!

July 16, 2020

Nir got to the bottom of the problem, and gave me instructions to resolve. Fast and easy directions he knew exactly what was wrong.

July 16, 2020

Nir was very helpful and clear when explaining how to fix the problem I had. He was quick to solve it and kind!