SC Product Options
SC Product Options: Ultimate app for product customization
Rating
4.7
feedback
2,606
chart
#752
All reviews
Rating Breakdown
Review RSS Feed
July 30, 2019
such a genius team... lovvvvvvvvve them guys all . although i have not finished my installation yet , but!!!!!! i have felt grand love from each officer like Taylor, Jade,Paul, and Ankur ,and Laurel. those guys all are very awesome !!!! recommend to all of you !!!! bold must be a great company !!! only a good company ...then will have good customers relationship management !!!!!
Using app
5 days
Total reviews
2
Average rating
5.0
Hi there! Thank you so much for the review. We're always happy to get shout outs like this and everyone on our team was excited to see their names emblazoned on the app store :) We look forward to hearing from you in the future!
July 30, 2019
Recently upgraded my Shopify Theme and Bold Support were brilliant in helping to re-do my options on the new code. Thank you!
Hi there! Thank you so much for the review. We're always happy to help out with our coding installations and I'm glad that our team could get this going for you again. We hope to hear from you soon!
July 25, 2019
This app is awesome! It's robust yet easy to use and enable me to sell custom items with ease. The support is fantastic too!
July 21, 2019
Perfectly working now, fantastic customer support (chat and email). They were so fast, I didn't even realize they'd already written back. Many thanks Elisha, Rony and Rick! The conditional logic and pricing logic was exactly what we were looking for. Even though there is a bit of coding needed to add the extra charges to the product price, it was really easy with the documentations provided.
Thank you very much for the review; we're so glad to hear that our support team was able to get everything sorted out for you, and that our documentation helped you get everything integrated to create conditional logic! Don't hesitate to let us know if you need any assistance with this or other apps in the future. Love the photoboxes you have; they're super intriguing!
July 16, 2019
I love this app! It really is simple to use & works great for each of my personalized products. Shubneet completed the installation for my new theme in great time. Bold is awesome!
Hi there; we're so glad to hear that you're loving our Product Options app! We love seeing how merchants utilize it to give customers the ability to create customized and unique products. Thank you for the review, and we wish you the best of luck in launching your store! Do let us know if you need any further assistance or have any questions. :-)
July 15, 2019
Really enjoying the Bold Features thus far. Jennifer was very helpful - customer support for Bold is great. Love the live chat feature, I never have to wait and they're always willing to look into the problem deeper and figure out the problem. Thanks!
Hello there, thanks so much for the kind words! Our live chat feature is certainly a great way to get quick answers to more general questions - we love being able to serve our merchants immediately through there! Please let us know if you have any other questions or comments - we'd love to help. Best of luck with the launch of your store!
Oct. 15, 2019
OUTSTANDING CUSTOMER SUPPORT!!!! Roni was the best, he helped me save hours of work in creating options. Great service.
Hi there, thank you very much for the kind words! We'll be sure to pass those along to Challi, as well. We look forward to seeing how you use Product Options to populate your furniture store; best of luck with the launch of your website!
July 11, 2019
Absolutely freaking awesome! Love the bold apps, does everything it's supposed to and a little bit more.. Support is spot on (Jennifer was great!) ;) 5*.
Using app
Over 3 years
Total reviews
5
Average rating
3.8
Hi there! Thank you very much for leaving us such a great review. We're elated to hear that the app has suited your business' needs and met your expectations. We'll be sure to pass along the kudos to Jennifer! Please let us know if you need any further assistance.
July 9, 2019
Great app. super fast support when needed. I got stuck on a few minor issues but with the Live support they figured it out right away.
Thank you for leaving us a review! We're sorry to hear you ran into a few issues but it's great to see that our live chat support was able to help you find a resolution quickly. Don't hesitate to reach out if you have any other questions or comments! Your porch swings are lovely!
July 9, 2019
Nice app. I was able to do what I envisioned. Created 3 option layers in just minutes. Tech support was fast and very friendly.
Thank you for leaving us a review; we're happy to hear that you're enjoying the conditional logic feature of our app! Don't hesitate to reach out with any questions or comments - we'd love to help. Love that you are promoting clean air and sustainable solutions! :-)
July 4, 2019
I have just started to switch over to the Bold Product Options App. The support has been GREAT! Rajni has especially helped me today with understanding the option sets and logic. Thanks!So excited about Bolds Product options app! First, I used another app, and there was just no way to add swatches to my customize-able products. Switching to Bold, they are giving me great support, free trial, and swatches for my products! So excited to see the difference in sales the more I use this feature, especially.
Hi there, thank you for leaving us a review. We're so happy to hear that our support team was able to resolve any issues or questions you had about the option sets and logic! Don't hesitate to reach out if you have any other questions about the app; we'd love to help again. Also, your custom wood sewing tables are gorgeous!
July 31, 2019
Challi helped via the chat today, Challi was friendly and although no problems were resolved but he kept me well informed that the problem was being looked into.
Hi there, thank you for the review! We're sorry to hear that we weren't able to resolve your issue via chat; sometimes it requires our app specialists to look further into your store and tackle the issue. :-) We appreciate your patience during this time, and wish you the best of luck with the launch of your store!
July 2, 2019
Sukh was very helpful! Thank you for everything. The app did what we needed it to do and was actually kind of fun to use.
Hi, thanks so much for the review; we're really happy that our support team was able to provide you with the help you needed, and we love to hear that you're enjoying using the app! :-)
March 5, 2020
Thank you Dylan!! for the quick and awesome work with helping us out!!! Keep up the great work and effort!
Thank you for taking the time to leave us a review; we're very happy to hear that Rick was able to help you out with the app! Should you have any other questions or comments about Product Options, please don't hesitate to reach out again. Your Active Life Series of glasses look like they're great quality and wouldn't budge during high-impact activities!
June 21, 2019
Thank you, Rony, Shubneet, Sam!! We updated our website and nothing transferred over and the people at Bold just swooped in and did everything for us! It makes our store flow so much better with the product options and the customer service is super attentive and efficient. 5/5 would recommend!
Hi there, thanks so much for taking the time to leave us a review! We're so happy our support specialists were able to get everything transferred over properly for you; that can certainly be a stressful situation! Please don't hesitate to reach out if you need any further assistance; we're glad to help.
June 18, 2019
Very flexible app and incredible customer service! I have used several Bold apps on a few projects and am always extremely happy with the results.
Hi there, we're happy to hear multiple apps of ours have been helpful! If you need anything else please don't hesitate to reach back out to our team.
June 25, 2019
UPDATE: Bold Options and Bold Upsell are awesome for both ease of use, performance and customer support. We had tried several other apps prior to finding Bold Options. It gives us the customization and add ons we needed without breaking the bank. It's robust, which typically means that the user interface is difficult. That is not the case with Bold Options. And if you do have a question, the support documentation is great and a friendly person is just a chat away. We are using a pretty robust theme and there was a need for Bold Options to do the install for us. We had a couple of functions of the theme that needed extra love and support was there to give it in a timely manner. In addition, they showed us a couple of things we didn't know about the theme. Pretty awesome! We have engaged with support several times via chat, email and by phone. I really can't say one experience was better than the other because they all were stellar. Prompt, courteous service. A few specifics: 1. Custom Install. When asked how things were going after a couple of days (well within the window set of when install would be complete), my question was answered promptly and courteously. The install itself went smoothly. We then immediately updated to Premium and I reached out to Jade to make sure I had made the request correctly. The install was updated in less than an hour. Lots of love there. 2. Chat. I had an ongoing chat during one day while we were on our own learning curve. Rebecca - I don't think that's the right name - but she was awesome. Helped me get things set correctly. 3. Email. Email support has been great and prompt. I've engaged with Simranjit Singh, Jade, Mona Kundi and Nirav C (and I think one or two more). All have been great, responsive and clear in their communication. 4. Phone. Nirav deserves super kudos for working through our most recent support request having to do with customization of Quick Shop. This is an example of where there was a bit of user error on our part in that we didn't understand what wasn't showing up in our collections based on what was and was not in stock. He showed us the error of our ways, but in a supportive, non-shaming way. We really appreciated that! I find the negative reviews a bit of a head scratcher. There's an ample free trial so I'd say go for it and call on support if you run into anything that seems to not be working for you. ORIGINAL REVIEW: It's only been a few days, but I am blown away by both the app and the support. On install - props go to Jade. He was quick and responsive when we upgraded to premium. Nice, too! I had a support issue on day one with the price not changing based on product options. I'm quite confident user error on my part. Rony on the chat rocked and reached out to one of his peeps, Rick, and they had it fixed immediately. Try the app. Use support. You won't regret it!
Hi there, thank you so much for the kind words. We're so happy to hear that you're enjoying the app, and that our amazing customer service team was able to help you with the install and the pricing issue you were having. We look forward to hearing about your successes, and please don't hesitate to let us know if you need anything else! :-)
Jan. 5, 2024
Great app! The support team are always super helpful and very responsive.
Hi there! We're so sorry that your initial experience with our support team was not up to standard, however we're very glad to see that we were able to get everything sorted and turn things around for you. We look forward to hearing about your future successes, and are ready to answer any other questions you might have!
June 15, 2019
I have been using the Bold Product Options app for over a year. It’s unbelievable that Shopify doesn’t allow this kind of customization out of the box, but Bold truly unlocks the potential. The app is jam packed with valuable features, and we consistently use it to cross-sell to increase average order value. Even better than the app though is their technical support. The apps are very complex, so inevitably sometimes you will have conflict with different themes. The Bold team has always swiftly addressed our concerns and implemented fixes. We recently had our add to cart button stop working. Discovered after hours at 10PM on a Friday. Got a response from Brenden at midnight saying he would take a call then, and Julian had the code fully fixed by 10AM. Unbelievable customer support. 5****
Hi there. Thank you for taking the time to leave us such a glowing review! We're so happy to hear that you're enjoying our app, and we look forward to hearing more about your successes with it. Please let us know if you have any other questions or concerns, and we'll gladly assist again!
June 11, 2019
Quick and easy fix for an option set that was not showing up on a product. Customer service reps name was Rebecca. Pleasant experience for sure!
Hi there! Thanks so much for the review; we're very happy to hear Rebecca was able to help you ,and that it was a quick fix. We're available if you need anything else :)