Zepto Product Personalizer
Product Options, Product Personlizer, Product Customizer
Rating
4.7
feedback
1,091
chart
#504
All reviews
Rating Breakdown
Review RSS Feed
Nov. 15, 2024
I’ve been dealing with issues for over two months now. Their image upload feature works inconsistently, causing lost sales. Customer service responses are generic and don’t actually address the problem. I’m very disappointed—not just with the product, but even more so with the support.
Aug. 30, 2024
Have tried to install this app on our store for over 3 months. Will not work with our store and their customer service can not figure out why. No help at all.
Aug. 21, 2024
I never used it, but I was charged for it, it was very bad, I wouldn't recommend it at all, they didn't even help
Thanks for your review. We did not find any query from you regarding the issue. Also shopify automatically charge when you do not uninstall the app after trial period. You can contact us at [email protected]
July 30, 2024
Hi! I need to cancle my subscription of your app as i no longer need it, but i can't find it in my shopify-bill-subscription, and i still get charged! pls help me
Thanks for your review. I'm sorry to let you know that Shopify charged you even after you uninstalled the app. Here are their support docs for explanation: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps I hope you understand and update the review. Please get in touch with Shopify so that we can initiate a refund.
July 29, 2024
Don't recommend Please Don't Use this APK. Poor Support Structure. sometime it's not working and due to this I faced lots of loss. sometime issue in preview, sometime it's take 2,3 minutes for add to cart and you have to wait for they mail. I tried to ask immediate support they don't have any immediate solution option. If you go big for future you may face big loss so I don't recommended this APK.
Thanks for your review. We have not received any support tickets recently. You can contact us at [email protected]. We will reply as soon as possible. We will introduce live chat ASAP.
July 25, 2024
How do you position your design to accurately reflect your mockup design or canva desgin when the dimension are expressed in % on this app? how do you convert px to %? how does it makes sense for the middle of the design (X axis) to be "50" no matter the template dimension. Are you all placing your design with no reference design in the hopes it aligns good?
July 18, 2024
Shows incorrect price on other items in other products you might like but the correct price when going into the product. Didn't continue using.
July 2, 2024
I am trying to use this but am stuck and it takes 12 hours for a person to respond, ask a question, and then another 12 hours. And their tutorials are from 4-6 years ago, different version.
June 27, 2024
No app has ever frustrated me this much. It caused issues on my product page, and no one is fixing it. I just want to delete this app now.
June 17, 2024
Ich habe leider immernoch ein schwer wiegendes Problem, vom Kundenservice bekommt man weder Hilfe noch überhaupt eine Antwort. Wirklich sehr schade
March 26, 2024
I have no trust in this app and I don't dare to run my website with this personaliser. For easy personalisation without much variants and conditional logic this app seems to be perfect but for more complicated articels this app does not really work. The costumer service is quick but not really helped with my issues. The turning point was that some day the most conditional logic did not work anymore due to a "bugfix" from Zepto. How can I run a webshop with the fear that suddenly nothing is working anymore. More frustrating is, that there is no alternative for me on shopify apps (except costumly which is extremly expensive). So now i'm switching to amazon where i have a free perfectly working personalizer which has not as many options as this one here but it is working stable and is enough for me. Hope this recesion is helping people to save a lot of time in their business decisions
April 11, 2024
Buggy with the developers in denial about the bugs because they don't want to spend the time to fix them. I understand since it's the cheapest product customizer on Shopify and it for sure feels like it once you've used other customizers available. Found one bug within minutes of installing so I emailed the dev and it was fixed later that day. I then found another bug(#2) and provided the developer the steps to recreate it I was told they can't do anything about it, despite the app not functioning properly once the steps were recreated. This led to yet another bug(#3) likely caused by the one I just mentioned but the developer doubled down and wanted to act like there is nothing to be done despite the function not functioning. As someone who was a web dev for almost 20 years I was surprised to see how rough around the edges this app really was considering how many reviews it had. EDIT: I worked extensively with the dev to help them with their own issues. Just went back to check things and not only are there still issues but now there's new ones. I'm not sure they test any of their stuff.
Thank you for your feedback. We're pleased to inform you that the issues have been addressed. Our team is dedicated to ongoing improvements and is ready to assist you with the utmost care.
Jan. 31, 2024
Every single personalisation option just vanished from the site 1000s of products that had options now have no option for any personalisation. The Dashboard just gives an error and I can only email them to which I didnt get a response to the last email I sent over a week ago which I ended up working out a fix for so Im not holding out much hope for a reply. Currently looking for another app urgently that can bring the personalisation back to the site so we can receive orders.
Thanks for your review and patience during our recent app update. We aimed for significant improvements, but there was a temporary disruption. Could you kindly update your review based on your latest experience? Your feedback is crucial, and we're dedicated to providing a better experience.
Jan. 27, 2024
DO NOT USE THIS APP. If we could give negative stars we would have. When we used their app, it started malfunctioning our entire website. Our checkout button wouldn't work while we were running paid social media ads. They didn't care. Their team had NO IDEA what to do. We had to contact Shopify Customer support to figure out what was going on. That was our 5th issue in 2 days with them - from their own app not working correctly. We gave them multiple chances to fix the problem and they never did. Stay away from this app or you'll regret it. First bad review we've ever had to write from such a horrible experience with an app on Shopify
We appreciate your review and patience during our recent app update. While our intent was to introduce significant improvements, we encountered a temporary disruption. Could you please consider updating your review based on your latest experience? Your feedback is invaluable, and our commitment is to continuously provide a better experience.
Jan. 24, 2024
We struggled for three days attempting to configure this app, and unfortunately, when seeking assistance from their support team, we encountered a series of unhelpful responses. Ultimately, we managed to resolve the issues independently, but this led to the product page displaying incorrectly. The placement of the "add to cart" button was distorted, resulting in a highly unsatisfactory experience. I strongly advise against installing this app and recommend saving your valuable time.
Thank you for sharing your experience with us. We appreciate your feedback, and I'm pleased to inform you that we have already addressed the issues you encountered. If you have any further questions or concerns, please feel free to reach out to our support team at [email protected]. We're here to assist you.
July 20, 2023
On day 1 we already knew the user interface are poor, both for the users and customers are poor. But it does the job so we go ahead. Recently, we want to launch a new product, duplicated from an existing product with this personalizer. So we saved a template and applied it to the new product. It does NOT work. We contacted support, and it took two days for each response, asked us to delete all the condition settings and applied one by one. We did and is still not working. Then it takes another two days to clarify what the problem is and even asked us to take a video on how we applied the conditions. Isn't there a collaborator account we can grant to them to check or even a staff account? We are stuck here and still waiting for a fix, on a very simple situation: Duplicate the exact same product and apply the same personalizer template.
I hope this message finds you well. I want to express my sincere apologies for any inconvenience or frustration you may have encountered with our Shopify app. Your satisfaction is our top priority, and we deeply regret any issues that may have arisen. Taking your feedback seriously, our development team has been hard at work addressing concerns and implementing significant improvements to enhance the functionality and overall user experience of our app. We would greatly appreciate it if you could take a moment to update your review based on these recent improvements. Your feedback is crucial to us, and we are committed to delivering a better experience. Thank you for your understanding and continued support.
March 31, 2023
unfortunately this app did work for us! we pay the subscription and even paying for it the app with get disconnected from out items and our clients were not able to personalize their product...
I hope this message finds you well. I am writing to extend my sincerest apologies for any inconvenience or frustration you had experienced with our Shopify app. Your satisfaction is our top priority, and we deeply regret any issues that may have arisen. We have taken your feedback seriously and have been diligently working to address the concerns you raised. Our development team has been actively working on updates and improvements to enhance the functionality and overall user experience of our app. We've made significant improvements and would appreciate it if you could update your review based on your latest experience Your feedback is crucial, and we're committed to delivering a better experience.
Jan. 13, 2023
had several issues with this app, and support keeps blaming the theme. I changed theme 3 times - issues still persist issues are happening in the cart, these issues are triggered when one or more products are added: -no items in cart even if I added items -items in cart do not update when new product is added -items that other people customized appear in my cart, items that I did not customize
Your site seems to have become static from the Shopify server. It seems a Shopify Bug. Please contact Shopify support.
Sept. 25, 2022
This app has been charging me for about a year fraudulent because the app has been uninstalled for that period of time.
Thanks for taking the time to review. The recurrence billing is controlled by shopify, described here https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions . We see you uninstalled the app on 14/09/2022 as per the screenshot here https://prnt.sc/z8-pQJ6okD8I Shopify may charge you for this month also, which can be fully refundable as described here https://www.productpersonalizer.com/docs/how-do-i-get-a-refund . Also, you have been charged when your store was active like here https://prnt.sc/nzItE9DTA7cm . If you think Shopify charged you wrongly please ask for a refund. Again the recurrence charge is controlled by shopify hence consider changing your review. You can contact us here at [email protected]
July 15, 2022
The live preview isn't showing on iphones (it works on their demos), so I contacted support for help. Support clearly has no idea... They told me to turn on sticky preview (obviously this won't help, but I obliged), then they told me to change the background image size (obviously isn't the issue, but again I obliged), then when that didn't fix the issue they stopped replying
Thanks for your review. We have seen it as a theme issue and made our app compatible regardless of the problem. I hope you will understand and Change your thinking. We are eager to help if you need anything more.