All reviews

Rating Breakdown

  • 5
    91% (1,033 ratings)
  • 4
    4% (41 ratings)
  • 3
    1% (13 ratings)
  • 2
    1% (7 ratings)
  • 1
    2% (27 ratings)

Reviews with Text

  • 91% (1,015)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 26, 2026

We trialled most of the product personalisation and design apps available on Shopify, and Zepto was the only solution capable of handling our complex requirements. Our setup involves multiple decoration methods, different logo sizes, several placement options, conditional pricing, and multi-view designs — and Zepto gave us the flexibility and control we needed where other apps fell short. What really sets Zepto apart is the support team. They’ve been extremely responsive, knowledgeable, and transparent about what’s possible, helping us work through a genuinely complex build rather than offering generic answers. That level of support makes a huge difference when you’re pushing an app beyond simple use cases. If you’re running anything more advanced than basic text or image personalisation — especially workwear or B2B products — Zepto is easily the most capable option we found on Shopify.

Store

HVW

Using app

20 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 26, 2026

This app is amazing and it has everything we are looking for. All the features we wanted and also those that we were dreaming of, they had it. Customer service is also very good, responding quickly and helping us customise the app to how we would want it to look. Some features are still missing, but i would love to see how this app develops in the future. Highly recommended.

Using app

About 1 month

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 25, 2026

This app has been amazing! The customer service is beyond exceptional and unmatched from any other app I've used.

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 24, 2026

Bin noch in der Einrichtung, aber der Support hilft sofort. Bin sehr zufrieden

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 23, 2026

Customer service is very responsive and helpful!

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 22, 2026

Super application et un service client au top et très réactif

Store

VETA

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 22, 2026

The app provides a relatively simple way to custmise products with options like file (image) upload , text editor, buttons etc and the creation of templates was easy. It also allows a live preview for the customers on your storefront with the preview in high resoloution even 300 dpi. It doe not yet have API integrations which would be ideal. That said the service provided is top notch and has a active custoemr support team to handle queries.

Using app

2 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 22, 2026

Using app

About 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 21, 2026

Great app and great support. Around 75% of our revenue comes from products that are built using this app alone.

Store

NOTCH®

Using app

Over 4 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Jan. 21, 2026

English: I normally don’t write reviews, but I felt this app deserved one. It turned out to be far more practical than the demo images suggest, and you can easily customize it for your own industry. Plus, the live support is always there and solves any issues right away. Definitely recommend it. Turkish: Normalde yorum yazmam ama bu uygulamanın bir yorumu hak ettiğini düşündüm. Demo görsellerinin gösterdiğinden çok daha pratik çıktı ve kendi sektörünüze göre kolayca özelleştirebiliyorsunuz. Ayrıca, canlı destek her zaman mevcut ve tüm sorunları anında çözüyor. Kesinlikle tavsiye ederim.

Using app

28 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 21, 2026

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 20, 2026

Great support from the zepto team, they managed to help me to migrate all my personalization flows and saved me tons of hours

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 20, 2026

Very versatile app and AMAZING product support. They always answer my questions within minutes and help me accomplish what I need

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 19, 2026

Using app

8 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Jan. 18, 2026

Excellent customer support

Using app

11 months

Total reviews

1

Average rating

5.0

4 / 5 Share

Jan. 18, 2026

Fast response and helpful with my issue

Using app

26 days

Total reviews

1

Average rating

4.0

5 / 5 Share

Jan. 17, 2026

The team for this app is awesome! Always willing to help us navigate things - very responsive when we need assistance. This app is just what we needed to help streamline our site. Thanks so much!

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 17, 2026

The app is very easy to use and setup and the support is incredible. I was able to get help with several specific settings I needed. Night and day compared to our previous customizer app.

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 16, 2026

The agent was super helpful and patient. I couldn't have solved my issue without him.

Using app

About 1 hour

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 16, 2026

I had a question regarding the setup and reached out to the support team. I received a helpful response within just a few minutes! The issue was solved immediately. Highly recommended for anyone looking to offer personalized products!

Using app

7 days

Total reviews

7

Average rating

5.0