Zepto Product Personalizer
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The product has a lot of options so takes some work but they are super-helpful and prompt to respond.
We are still in the process of developing a print-on-demand site for our metal prints. We decided to go with Zepto for its user-friendly and intuitive interface that did not overwhelm the user with options. Recently, we came across a Zepto related situation our AI assistant (Claude, in this case) was unable to resolve and suggested we contact the team at Zepto directly. Not only did they write back immediately, the issue that we had was resolved within the hour. Even more impressive was the fact that they are 10 hours ahead of us so it was 4 in the morning at their end when our first email was sent. Much thanks to the entire team at Zepto including Muhtasim, Emon and all the others for a superbly designed app and for the even more impressive customer service!
Worst Shopify app I have ever used. I sell jewellery and have a charm necklace feature however customers have been able to order and are not being charged correctly for the charms, resulting in me loosing money with every sale that is made. Even after I contact their support team and was told the issue was fixed I received more orders that were still not being charged correctly. STAY AWAY from this app it is not with the trouble and there are plenty more options available. Such a waste of time and money
Hello, We sincerely apologize for the frustration and the impact this had on your sales. To clarify for other users, our team identified that the initial conflict was caused by a "Sticky Add to Cart" feature which we have fixed immediately. Once that was patched, we discovered a secondary conflict within your specific mobile theme settings that was overriding the app's logic when the order was placed from mobile device. While our app works perfectly with most themes, your specific theme used some uncommon patterns and a JavaScript conflict that interfered with the checkout process. and we have fixed it within a hour after we found the issue. Since those fixes, we can see your orders are now processing perfectly and in the live chat you have confirmed us that now the order issue is fixed. Our goal is always to provide a seamless experience, and we’re glad we could get everything back on track for you so quickly. If there is anything else we can do to support your jewellery business, please don't hesitate to reach out.
Customer support is extremely helpful and fast!
One of the bests apps i have used in shopify. Customer support in a couple of minutes!
Incredibly flexible and easy to use. I have been using this with my Shopify store, and with a Printful integration. Adding new products and making them customisable works like a charm.
Great app, and very helpful support!
Easy to use and they provide a great support experience that feels like the Zepto team is actually part of your team! Real humans, not AI.
Very attentive support staff! There are so many features on this app. It is well worth the investment.
I'm already super happy with the app and have now installed it in my second shop as well. I had a few display issues there – it was 1 a.m. German time – and Sakib helped me within minutes and resolved everything perfectly. Fantastic! Thank you so much.
Thank you for promptly replying to my questions. I am most impressed with this app for dynamically allocate the selected parts to the product view. Supports staff is available 24x7.
joy has been awesome every time
They are the best of the best, this is my second store using zepto and every time i encounted an issue they helped fix it right away, very kind people 100% recommended
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