Zepto Product Personalizer

Feb. 2, 2022

Wow. So many positive reviews. I can't understand it. We waited several weeks and started paying for the app, set it all up and launched our customisable products only to have the very first order go horribly wrong. We had to apologise profusely, issue a refund and assume we'd lost a customer before we'd even started. Then it took almost as long again, through numerous conversations with several different people only to be eventually told the app was not compatible with Printful.com! Not compatible with one of the biggest POD suppliers in the world?! So what's the point of it then? Please make this clear to anyone else stupid enough to assume it would at least be compatible with the biggest suppliers. Because my time is like a toddler in a tiara... Short and precious (thank you Pitch Perfect!)

Nov. 13, 2021

We can´t install the app. Please help, we would like to install it and use it for our custom products

Dec. 4, 2021

I thought this app was a good choice, but it blocks the ability for customers to use a discount code -- something they don't disclose. Found this out during a major promo. I was told by their support to install another app and that would fix the problem. Nope. Worked fine at first and then stopped working, No fix from support. No help. Just a runaround and bunch of excuses.

Oct. 1, 2021

This app does not work with Shopify 2.0. Unless you know in depth coding, I would avoid this app. I experienced slow communication with their service representatives and the "dev team" messed up the coding in our entire site and we were unable to sell our products for 2 days. We were able to restore to a previous date, but this was a terrible experience for us. Would not recommend to anyone.

Sept. 19, 2021

It's giving direct error! It is not loading on the website, and when entering the application it gives error 500 or this error: Connection failed: Too many connections. This error is directly impacting sales!!!

April 22, 2021

Applications full of bugs and non-existent support, this application will make you lose customers. If support responds within 1 week, you are lucky.

April 18, 2021

Of all the apps I've tested on the shopify app store. The support on this one is 0/5, it's the worst support ever. They answer once a week, activate the chat once a week. I don't recommend you

Nov. 2, 2020

Often modify a place, but other problems that did not work. After the modification, the relevant functions were not fully tested. More than one month has passed, and the communication response is slow！！！

Oct. 7, 2020

I installed Starter plan, then I uninstalled it to version up to Stater Plus plan. When I re-installed, I always got the error message "500 - Internal Server Error Please refresh this page or try again later." The app is having big issue. Let fix it.

Aug. 18, 2020

I wait one week Response!I have a problem with the application.And I wrote to them 3 times.Unfortunately no answer for a week

July 2, 2020

The app does not work and poor customer support.i have asked a question about 2 days ago and did not get the answer yet. however today the app completely stops working! I spend hours doing the huge configuration with tones of conditions but I was not able to save the configuration. that's awful!

July 2, 2020

App has major reliability issues. 07/02/2020 (12:03pm EST) -- App is still down. No response from Support. 07/02/2020 (12:41pm EST - Claims App Is Up) -- App is still down.

July 2, 2020

It's been many days we are receiving less orders than usual without any reason, so we increased our advertisement on social media with little result... This morning one of our collaborators discovered that many products (it seems randomly, there is no criteria we can explain) are affected by the error of not showing the preview and blocking the possibility to buy or the font is not working properly. I made many videos and many screenshots reporting this problem. I append Video 1 here: https://youtu.be/5FOXuOduTY8 For this problem We lost and We are losing orders and this situation is unacceptable!

Nov. 17, 2019

doesn't work for me ... Installed, added to the theme, all ok but is not showing in product page ...

May 8, 2019

Personalised file that customer creates and is saved in the cart is not editable. Only an encapsulated pdf or png is available.

April 8, 2019

I WOULD SAY THAT THE SUPPORT FOR THIS APP IS VERY POOR IT TAKES A LONG TIME FOR THEM TO RESPOND AND SOMETIMES NOT AT ALL, VERY DISAPPOINTED THAT HAVING SPENT A LONG TIME GETTING TO GRIPS WITH THIS APP, THEY NOW TELL ME THERE IS A LIMIT TO THE NUMBER OF PRODUCTS I CAN HAVE, IT IS EXPENSIVE FOR WHAT IT IS AND THE SERVICE YOU RECIEVE

March 21, 2019

I don't know what it is about this app, but NOTHING works for me. The background images I upload won't stay, they revert to the original product image. My placeholder images don't stay in place, don't stay greyscaled, and don't allow me at times to move the ones that are selected. The worst part is it doesn't even allow me to do what I wanted. We make a product in 3 different stains. We currently have the option to choose 1 of 3 VARIANTS set up, i.e. 3 different stains. I wanted the option for a customer to have a stain selected and be able to customize whichever one they have selected. But there's no where to use 3 separate images for customization, it only allows for one. Terribly exhausting and frustrating experience. Will be looking for something else.

Jan. 6, 2019

On paper this sounds like a good app, but its difficult to use and there is no support from the development team.

Sept. 20, 2018

We were initially excited about the app because it did most of what we wanted. However it has a habit of freezing up and we can't upload large photos. Support has been of minimal help. Thanks Blake

April 30, 2018

Customer service isnt what its cracked up to be. Told me a "web developer" could do it, well that is me! You cant pay everyone in a small business.