All reviews

Rating Breakdown

  • 5
    90% (982 ratings)
  • 4
    4% (46 ratings)
  • 3
    1% (16 ratings)
  • 2
    1% (11 ratings)
  • 1
    4% (41 ratings)
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5 / 5 Share

March 31, 2022

Perfect and good service. The product works good and if anything is wrong the service desk will help you fast.

Store

McCluny

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 31, 2022

Many things become possible with Zepto PP and Customer Care is one of the best I ever faced. Always available and most of the problems and request have been fixed/satisfied fast. Congratulations on such a great team!

Store

Oparty

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 31, 2022

Very quick response in all my questions. this app has saved me hundreds, if not thousands of euros.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 31, 2022

As always great service, using for many years, thank you. Prompt reply when problems. Very happy user.

Using app

About 2 years

Total reviews

9

Average rating

5.0

5 / 5 Share

March 29, 2022

I had a pretty complicated setup using image uploads and I couldn't get the previews right. Support sent me a video of how to do it and finally I got it. They really went out of their way to explain, making me a custom video, and I learned some something new too!!! Thanks heaps! Really neat app and very flexible

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 29, 2022

Great app to configure products, even complex ones. The support is the best part: quick, helpful and efficient, they are available to resolve all the issues that you might have in a very timely matter

Store

WOOX

Using app

2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

March 28, 2022

Good app for product customisation and with an very fast support. Thanks for your good job Zepto Team !

Using app

11 months

Total reviews

5

Average rating

4.6

5 / 5 Share

March 24, 2022

We use this tool for our engraving service. It's awesome, speaking about the support is even more awesome! 5 stars well deserved.

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 23, 2022

Nice app. The interface needs improvement. But works great for simple personalizations options, easy to configure.

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 22, 2022

Excellent app for customisation. Zepto supporter AZM Shamsuddin did a great job showing me how to set up the configurations and get things working properly.

Using app

28 days

Total reviews

3

Average rating

5.0

5 / 5 Share

March 22, 2022

Very helpful app. Thank you for all the help. the tech support even made me a new button to match my site

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 21, 2022

although I had some difficulty trying to achieve what I wanted the support team were fantastic to help me achieve exactly what I wanted. Even with all of my terrible explanations of what I was trying to achieve. would recommend to app to anyone who wants to eliminate sending drafts to customers to approve personalisation

Store

Rilaco-

Using app

About 2 months

Total reviews

1

Average rating

5.0

3 / 5 Share

March 20, 2022

I installed this app using the free trial, mainly because I am looking for an app for the conditional logic. To use conditional logic I needed to upgrade my plan to the second tier. I uninstalled the app within 10 minutes of installing it because I could tell it wasn't going to be what I needed, however I feel like potential customers need to know that if you upgrade your plan you will be charged right then for the full cost of the upgrade, even if you're in your free trial period. So basically I paid $15 to use an app for 10 minutes that didn't meet my needs.

Using app

12 minutes

Total reviews

1

Average rating

3.0

Developer Reply

Thanks for your review. We have a refund policy . You will get your money back once we receive that. Also, we will update our system ASAP. Have a nice day

5 / 5 Share

March 20, 2022

This has been a great app for personalizing product for customers in real time. The support from them has been great as well.

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 19, 2022

They provide great customer service when needed. Also when asking for help they get back to you quite fast and with the solution.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 18, 2022

great app - easy set up, excellent customer service too, issues resolved really quickly. Recommended.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 17, 2022

I used this app to help my customers personalize their purchases. What sets it apart is the support: I have never gone more than twelve hours without hearing back from the team, and we have been able to work through all the bumps along the way.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

March 17, 2022

The app does exactly what I needed it to do and the customer service is great. I had a small issue contacted customer service and they were able to help resolve my issue.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 16, 2022

Great support! I can recommend this app for sure. There is a learning curve, but the supportteam got you!

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 14, 2022

Great app , easy to manage. Great support if you need one. Hope will never run into issues and dont be able to resolve ;-)

Using app

10 days

Total reviews

1

Average rating

5.0