Zepto Product Personalizer
Unlimited options with live preview to sell customized product
Rating
4.9
feedback
1,130
chart
#276
All reviews
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Nov. 15, 2024
I’ve been dealing with issues for over two months now. Their image upload feature works inconsistently, causing lost sales. Customer service responses are generic and don’t actually address the problem. I’m very disappointed—not just with the product, but even more so with the support.
Nov. 13, 2024
Great app with many functions. Rakib was so helpful with set up and trouble shooting! thank you
Nov. 12, 2024
Nov. 10, 2024
Nov. 8, 2024
Wonderful support, first class response and genuinely helpful guiding to fix issues big and small
Nov. 7, 2024
Bom, mas reduz a velocidade da pagina do produto e contem alguns bugs, nomeadamente na transição de imagens e no botão checkout rápido. Tem de melhorar esses aspetos.
Nov. 6, 2024
(We have tested the app on our Dev store, so it will not show any usage time) I have explored and tested more than 10 personalizers including customily, teeinblue, and etc, and his app is the one! It is the only service that has provided the necessary functions and services with a superb customer service. You can get output file in various formats such as svg or pdf vector. And the setup for the customization itself is very intuitive and easy. You just need to link the preexisting product and put extra customization options to it. Lastly you dont need to activate the editor for the customization itself too like what other services usually do (with some ugly UIs and limited options...). Thank you Zepto for making a great service.
Nov. 6, 2024
Llevamos trabajando con ellos mucho tiempo y siempre que hay problemas o dudas nos contestan rápidamente y los fallos igual.
Oct. 31, 2024
I am using this app over 3 years now and I love it! It's also easy to use if you're not tech type :) You can easily reach their customer support through the chat and they are very polite and help you with whatever problem you have. Highly recommend!
Oct. 31, 2024
Rakib has been amazing with assisting us in the exact designs we needed. Can't thank him enough for his A Class support!
Oct. 31, 2024
Outstanding customer service! App is very customizable to do exactly what you need it to do! I was able to do a photo, change fonts, upload custom fonts, swatches... so much!
Nov. 12, 2024
Ok, after getting the app set up and using it for a bit, I need to update my review with a couple things I feel others should be aware of. These things may or may not be an issue for your shop, but as a pretty small shop that makes/fulfills their items (instead of a 3rd party) - here are my issues; 1. It's not possible to use the "create new product" option in settings, I have to use the "create draft order" for any item with a price change/upgrade. Why? Because the "create new product" won't work with my shipping profiles - because the "new" product technically doesn't fall into a managed shipping profile. If you just use the General Shipping profile covering all your items and have that set up for weight/etc. this likely won't be an issue for you (I have mine set up for pricing to bundle items because some ship free with others). 2. Since my only option is the "create draft order" option I have to MANUALLY fulfill every order with a price increase. The personalization doesn't fulfill automatically when the item is fulfilled by my shipping app. AND, I couldn't put the price variant in Shopify, because when I did that, other features of the app stopped working. Again, I'm a small shop running a custom template, so while this isn't a deal breaker per se, it is a pain in the a** and it does throw off order stats. 3. For some reason, the app takes over as the sales channel when personalized items are purchased - so it's not immediately clear to me where the sale came from (data needed for advertising reasons), which again, is not ideal. 4. It turns custom packing slips into a 3-page novel (ha!) - I've been able to clean mine up some but I'm still working to reduce redundant line items. Despite these issues, it still is the most robust personalizer out there - my hope is the developers continue to make updates so while the front end is flawless, my back end won't continue to be a mess. I ended up hand-coding product options on another site I own, and while not as elegant as this app, it does work perfectly front to back, so I will give this some time to see how it effects conversions before deciding to keep it indefinitely. Again, customer service is very responsive, and if you're running a Shopify template with no upcharges to items and 3rd party fulfillment, this will likely work perfectly for your needs.
Oct. 28, 2024
Customer support was very responsive through the live chat and helped me work out a frustrating font uploading issue. These guys are great - thank you Rakib!!!
Oct. 27, 2024
We have used Zepto Product Personalizer for many years. It has been a very good app with top notch support.