Zepto Product Personalizer
Product Options, Product Personlizer, Product Customizer
Rating
4.9
feedback
1,036
chart
#267
All reviews
Review RSS Feed
June 18, 2024
Great customer support, the team is always quick to respond and helpful in their answers. The app is easy to use for setting up item personalization across product variants.
June 13, 2024
Excellent support from Nazirul. Very patient and efficient. This is my 3rd website that uses this app.
June 13, 2024
Extremely responsive and helpful - some of the best customer service! Thank you!
June 1, 2024
The Zepto Dev Team is literally the best! They helped me on several issues I had and it was mainly all on me getting used to the app. The app itself is phenomenal !
May 5, 2024
Great support from the Zepto team, specially Nazirul thanks for adapting the app to my template.
May 3, 2024
Good potential, but I stopped my trial after encountering two issues: It's not possible to modify the letter spacing. The tools generate an image or a PDF. Once a product is added to the cart or an order is fulfilled, it's impossible to modify your configuration. This could lead to a high volume of after-sales requests
April 29, 2024
Customer service is outstanding. Fast and straight-to-the-point response, ,clear instruction with video tutorials.
April 27, 2024
I requested some changes related to the customization options formatting, ZEPTO support team helped me with this until everything was perfect, really great tool and the team behind it is amazing
April 17, 2024
Waiting for a reply: The app doesn't work if you have a Page Builder like E composer. ¡Customization options appear outside the product page!
Using app
About 2 months
Total reviews
1
Average rating
2.0
Thanks for your review. The app works with any page builder that has a product form. Please contact [email protected]
April 8, 2024
great product customizer and great support. the support has been helping me so far with all my questions that i had regards the app. Very recommendable if you are looking for a product customizer app.
March 28, 2024
I have looked around a lot for this kind of app and this is by far the best one I have found, the other apps cost at leat 2x the monthly price and did not have some basic options like a pop-up window etc. The Zepto development team helped me customize it exactly to my liking, I am forever grateful for their help and patience. They are the best developers I have worked with, very skilled and professional. Given the features I required I was asked to compensate for their time which I think was fair and 100% worth it. Thank you so much to the Zepto team (Shamsuddin and Nazirul).
March 24, 2024
The support is AMAZING!!! Muhtasim Mahir is super helpful. Reach out to support when you need it because they're flexible and creative!!!
April 11, 2024
Buggy with the developers in denial about the bugs because they don't want to spend the time to fix them. I understand since it's the cheapest product customizer on Shopify and it for sure feels like it once you've used other customizers available. Found one bug within minutes of installing so I emailed the dev and it was fixed later that day. I then found another bug(#2) and provided the developer the steps to recreate it I was told they can't do anything about it, despite the app not functioning properly once the steps were recreated. This led to yet another bug(#3) likely caused by the one I just mentioned but the developer doubled down and wanted to act like there is nothing to be done despite the function not functioning. As someone who was a web dev for almost 20 years I was surprised to see how rough around the edges this app really was considering how many reviews it had. EDIT: I worked extensively with the dev to help them with their own issues. Just went back to check things and not only are there still issues but now there's new ones. I'm not sure they test any of their stuff.
Thank you for your feedback. We're pleased to inform you that the issues have been addressed. Our team is dedicated to ongoing improvements and is ready to assist you with the utmost care.
March 13, 2024
Customer service is top notch! Love the way that I can show customers a live preview of how their product will look
March 1, 2024
La app funciona muy bien y el soporte responde en menos de 24h, todos los días de la semana. La app tiene algunas cosas que mejorar, pero el soporte soluciona la mayoría de inconvenientes. Puede tomar varias interacciones para revisar bien un problema, pero terminan solucionándolo. En cuanto a UX, la app es fácil de usar. Puede tomar un tiempo aprender todas las posibilidades, pero es fácil. Cabe mencionar que hay algunas pequeñas cosas que aún no permite cambiar, como los nombres de las imágenes o de los grupos de imágenes. Supongo que irá mejorando. Lo importante es que funciona muy bien y tiene un buen soporte.