Zepto Product Personalizer
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Amazing support. In less than 10 minutes they can fix, adjust or help you with even specific things.
Great app, great support team! I've been using this app for 4 years and I've never been disappointed.
This App often causes Various errors. Add on Fee sometimes dissapear, causing customers only paying basic fee even when they chose more expensive options. Image Links often break randomly, causing error popups beeing shown to customers. Especially after there has need an update suddenly problems apear months later. Customer Support is quick to reply but often just telling you what the issue is instead of helping you fix it. Get ready to talk to them for an hour and then redoing products every now and then. Quite annoying if you have complex Products
Hi Koni Design Shop team, Thank you for 3+ years with us, and for taking the time to write this honestly. Reading it is hard, but it's the kind of feedback that drives our priorities — so let us address the point directly. Why the add-on fees disappear. This is rooted in a real Shopify platform constraint: customizer pricing runs inside Shopify's Cart Transform Function, which has a hard 11 million-instruction compute limit and a 20 KB output cap per cart. On carts with many personalized items — especially when other installed apps (translation, bundles, currency converters) re-process the cart attributes — these limits get exceeded and Shopify silently falls back to the base product price. The customer pays less, and you don't see it until the order arrives. This is a known industry-wide issue affecting every app that uses Cart Transform, not unique to ours, but we own the responsibility of handling it well. What we've shipped in the last month specifically to fix this: Rewrote the entire pricing function in Rust — 20–30× faster than the previous JavaScript implementation. Carts that used to fail at 7–16 personalized items now safely handle 100+ Added auto-repair for cart lines where customizer metadata goes missing mid-session Added an output-size budget check on the storefront — if a cart would exceed Shopify's 20 KB limit, the Add to Cart button is now disabled with a clear warning before the customer reaches checkout, so silent fallbacks can't happen Our sincere apologies for the accumulated frustration. We want to earn the next 3 years. — The Zepto Product Personalizer Team
The Zepto team is super responsive with any questions or help you might need with their product. Quick turn on answers and fixes. Love how many ways I can customize a single product. Quite flexible and user-friendly.
Klappt super und der Support ist wirklich toll und schnell.
Respuesta rápida y eficaz! Gracias
**5 Stars – Outstanding App and Exceptional Customer Service!** We've had an excellent experience with Zepto Product Personalizer. The app is packed with powerful customization features that allow our customers to easily personalize products exactly how they want them. The setup was straightforward, and the flexibility it provides has been a tremendous asset to our store. What truly sets Zepto apart is their customer service. Their support team is incredibly responsive, knowledgeable, and willing to go the extra mile to help with custom requests and troubleshooting. Every time we've reached out, they've provided fast solutions and clear guidance, making the entire experience stress-free. If you're looking for a reliable product personalization app backed by a team that genuinely cares about its customers, we highly recommend Zepto Product Personalizer. It's been a fantastic addition to our Shopify store and has exceeded our expectations in every way. **Highly recommended!**
constant issues, always glitches, have missed out on alot of sales because it glitches
非常不错，在实际安装过程中遇到了问题，客服人员也是非常耐心的帮助解决
Ich ermögliche mit Zepto die Umsetzung meiner Gravur; der Support ist immer sehr schnell und hilfreich!
Sakib is very best agent! 5 stars for him,
fijne app en het resultaat is top!! Is wel allemaal zoeken hoe het werkt. Maar de heren op de klantenservice zijn heel behulpzaam!
I received excellent support. Thank you!
Queria hacer unos cambios de colores y fuente y me ayudaron! buena atencion!
really fantastic customer support. was able to customize our custom embroidery button to fit our website's aesthetic. thanks team
Customer service responded quickly and polietly . Good technical support !
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