Product Reviews

Hey, there. Thanks so much for bringing this to our attention and providing an update! We're glad to hear that the issue resolved itself. However, if you're experiencing any issues with our app, then please don't hesitate to get in touch with us. While we're unable to provide troubleshooting support via the Shopify App Store, we'd be happy to assist you through live chat, email, or callback. Simply visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Thank you! -Elias, Shopify Support

Hey, there. We're excited to hear that you'll be trying out Product Reviews on your store! If you're just getting started, then we've got a step-by-step installation guide right over here: https://bit.ly/3wwDoLm. If you have further questions or you need assistance with our app, then we'd be happy to assist you through live chat, email, or callback. Simply visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers! -Elias, Shopify Support

Hey, there. Thanks so much for taking the time to leave a review for Product Reviews. We're happy to hear you're enjoying the app! The customization options of the app were a great value point in the past, but you're right; if using a 2.0 theme, the app can't control for colour anymore. It's clear that this level of control would be appreciated for these newer themes, so I'm happy to pass this feedback along to the Product Team so they can consider building this feature in the future. An option you can consider would also be to reach out to our Live Team (https://bit.ly/2AWw5VA) to see if our Theme Specialists may be able to assist with customizing some coding to provide you you're desired control. I can't promise any particular type of outcome, but it never hurts to ask! Thanks again for your review! -Imogen, Shopify Support

Thank you for writing your review and for sharing your experience using the Product Reviews app here! We appreciate you taking the time to do so. I'm glad to hear that you've found the app simple and easy to use, but can appreciate why having an option to email customers asking for a review would be really useful. I'll be sure to pass your comments on to our app development team. -Victor, Shopify Support

Hi there, LABELLED. Thanks so much for taking the time to leave us a review! Your idea about an automatic review request email is fantastic, and not one I've heard before! I'm going to take this feature request to our Product Development Team, so they can look into implementing such a thing in the future. In the meantime, you should considering editing your 'Order Confirmation' to include a request for your customers to leave a review on your products! This email is sent to your customers automatically, so this could be a good band-aid solution until something better is implemented. Thanks again for your review! -Imogen, Shopify Support

Thank you for reaching out and sharing your feedback, and I'm delighted that you've found the app useful for your store. The installation instructions within the app do provide you with instructions on adding the reviews under each product under collection pages, and we have a guide on more advanced customizations on the Help Center: https://bit.ly/3GBGxij. Please also feel free to reach out to our support team directly for more assistance on customizing the Product Reviews app: https://bit.ly/2AWw5VA. -Victor, Shopify Support

Thank you for reaching out and writing your review. You can change the language of the Product Reviews app by heading to the "Settings" section of the app, where you will then see the various text fields for the app. You'll then be able to amend all of these fields, changing the text from English to German, including the "Customer Reviews" line: https://screenshot.click/27-23-52028-79850.png. -Victor, Shopify Support

Hi there. Thank you for taking the time to leave this great review and feedback. Depending on what theme you are using, you may be able to change the font size for your Product Reviews app. Certain Shopify themes you will be able to manipulate both the font type and size by heading to Online store>Themes>Customize>Typography. If you are using a third-party theme, you may need to reach out to the developers of your theme. I hope this helps you out moving forward and thanks again for your review. -Marty, Shopify Support.

I can certainly see why having the option to add photos to your reviews would be beneficial, and thank you for reaching out to us about this here. While the Product Reviews app doesn't offer this feature, there are other apps on the Shopify App Store that do allow for photo reviews as well as other features: https://bit.ly/3aA4zf6. -Victor, Shopify Support

Hi there. Thank you very much for your great review and feedback. In some themes, this file has a different name. If you cannot find "product-grid-item.liquid," then look for one of the following: - product-card-grid.liquid - product-card.liquid - product-card-item.liquid - product-block.liquid - product-item.liquid You can find this information and more in our Product Reviews guide here (https://bit.ly/3AqEDx9) if you want to follow along. I hope this helps you out, and thank's again for your review. -Marty, Shopify Support

Hey, there. Thank you for taking the time to provide this great review and fantastic feedback. I can certainly understand the potential benefits of allowing replies to be made before a review is published. You are correct in assuming that as of right now, a review must be published before replying to said comment. However, I would be happy to submit your feedback up to our developers for future consideration. Thank's again! -Marty, Shopify support

Hey, there. Thank you for for taking the time to write this review, and for the additional context. We can see how being able to automatically send a review reminder to customers can be beneficial for our merchants, and we'd be happy to pass your feedback along to our Development team. Alternatively, you can also consider using a mailing app that includes automation, such as Klaviyo or Omnisend. Feel free to check out some of the available mailing apps here: https://bit.ly/2Xsgp7H. Cheers! -Elias, Shopify Support

Hey, there. Thank you for taking the time and posting this question! You can change the form text through the settings for Product Review, and we've also got a guide to help you with that right over here: https://bit.ly/3CfHzi8. If you need any assistance with this, our Support team would be happy to assist you through live chat, email, or callback. To contact our Support team, please visit the Shopify Help Center (https://bit.ly/2CQXf1k) and log into your account. Cheers! -Elias, Shopify Support

Hello, there. Thank you for taking the time and sharing this review. We're glad to hear that you're enjoying the app! Our developers are aware of the incompatibilities with Google's latest requirements and they are working on a solution. However, while there isn't a time-frame that we can provide for this, we'd be happy to submit a feature request on your behalf. Alternatively, there is a third-party app, called Rich Snippets for SEO (https://bit.ly/2TLwe7U), which can integrate with Product Reviews and enable Rich Snippets for your store. If you need any assistance with this app, you can always reach out to the developers through the contact information found in the Support section (https://bit.ly/33brIzk) of their app's page. Cheers! -Elias, Shopify Support

I'm glad to hear that you've enjoyed using the app and that it's been easy to use! Thank you for leaving your feedback. In terms of emailing customers asking for reviews, this is not an in built feature of the Product Reviews app built by Shopify. There are however a number of different reviews app that offer more features, including the option to email customers about leaving reviews. One app you can consider is Email Marketing Follow Up (https://bit.ly/3uPyaJ2), but there are many others on the Shopify App Store. -Victor, Shopify Support

I'm delighted to hear that you're enjoying the app! Thank you for letting us know here. It isn't possible to add extra fields to the app; at least not without custom coding that would not be supported by our design time. You could look into hiring a Shopify Expert to ask if this is something that could be done (https://bit.ly/3p9T9Fm), or you could look into other product review apps that may offer the field options you're looking for: https://bit.ly/3wMPlMN. -Victor, Shopify Support

Thank you for reaching out, and I'm glad to hear that you've found the app easy to use. The Product Reviews app will not send automatic reviews to customers after they make a purchase, however there are a couple of ways you could go about this. One option is to simply amend your order notification template to include a link back to the store encouraging customers to leave a review: https://bit.ly/3c9tAiF. Alternatively, you could consider a different reviews app offered by a third party: https://bit.ly/3wMPlMN. Many of these apps come with extra features such as an option to send automated email reminders. -Victor, Shopify Support

Thank you for reaching out and for providing your review. I hope that you are enjoying using the Product Reviews app and that you've been able to receive valuable feedback from your customers, but I do of course appreciate that allowing customers to add images would be even better. I will be sure to pass your feedback onto our development team who handle the Product Reviews app, but in the meantime, you may wish to know that there are other third-party reviews apps that allow images to be added. You can review the other reviews apps on the Shopify App Store and decide if you wish to use a different one that comes with more features, such as the option for customers to add images: https://bit.ly/3bQ3VLB. -Victor, Shopify Support

Hi, there. Thank you for reaching out. Our Support team would be happy to help you with splitting a product, exporting, or importing reviews, and they can assist you over live chat, email, or callback. To create a support request, please visit the Shopify Help Center (https://bit.ly/3owKkFq) and log into your account. -Elias, Shopify Support

Hi, there. Sorry to hear that the Product Reviews app stopped working for you. While there hasn't been any changes made to the Product Reviews app recently, we do; however, have a guide to help with installing the code snippet - that's right over here: https://bit.ly/3bJVPnP. If the problem persists, our Support team would be happy to assist you with this through live chat, email, or callback, Please visit the Shopify Help Center (https://bit.ly/3owKkFq) and log into your account to create a support request. -Elias, Shopify Support