Rating

4.3

feedback

590

Reviews

chart

#2,874

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    7%
  • Less than a month
    38%
  • Less than a year
    37%
  • More than a year
    16%

Reviews Summary

The reviews for the Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the app being easy to use, helpful customer support, and effective in increasing average order value. Users appreciated the support team's responsiveness and willingness to assist with setup and troubleshooting. On the other hand, negative feedback focused on issues such as bugs, high pricing, lack of functionality, and difficulties in uninstalling the app. Some users also mentioned concerns about unexpected charges and the app causing performance issues on their websites.

Highlights

Positive feedback on ease of use and effectiveness in increasing AOV
Appreciation for responsive and helpful customer support
Negative feedback on bugs, pricing, and uninstallation difficulties
Concerns about unexpected charges and performance issues on websites

Rating Breakdown

  • 5
    81% (477 ratings)
  • 4
    8% (50 ratings)
  • 3
    3% (17 ratings)
  • 2
    1% (8 ratings)
  • 1
    6% (38 ratings)

Reviews with Text

  • 98% (581)
Review RSS Feed Review RSS Feed

All reviews

3 / 5 Share

Feb. 13, 2026

Using app

--

Total reviews

1

Average rating

3.0

1 / 5 Share

Jan. 31, 2026

Bold support team confirmed they successfully implemented the offers we asked them to on January 14th, 2026. From that day through Jan our add to cart and completed checkout rates have dropped by 70% due to interruption with our code. I highly don't recommend this app.

Store

TRIHARD

Using app

7 months

Total reviews

8

Average rating

4.4

5 / 5 Share

Jan. 28, 2026

Using app

1 day

Total reviews

1

Average rating

5.0

2 / 5 Share

Jan. 26, 2026

More buggy than ever, including BOLD Product Discounts.

Using app

Over 8 years

Total reviews

5

Average rating

3.6

5 / 5 Share

Dec. 9, 2025

Daniel was a big help.... very respectful and knowledgeable...

Using app

14 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello! I'm Rebecca, a Senior Product Manager here at Bold. What a fantastic review! I'm thrilled to hear Daniel was such a huge help, and I'll definitely pass along your kind words to him and his team. We work hard to make Bold Upsell the best upsell app for Shopify, and we want to ensure you're getting those conversions. Reach out anytime if you need a hand!

All reviews

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