All reviews

Rating Breakdown

  • 5
    85% (1,339 ratings)
  • 4
    7% (118 ratings)
  • 3
    2% (30 ratings)
  • 2
    1% (21 ratings)
  • 1
    4% (66 ratings)
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5 / 5 Share

Dec. 13, 2019

We ran into a problem with the code in my store so we sent out a couple of e-mails. Charles, Rajni, Anora, Shawn R & the members of BOLD responded in just a few hours & replaced the code & my store was up & running again. Thank you for your quick response. Floyd

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Hello Floyd! We're sorry to hear that you ran into some issues with the code; we love seeing that our support team was able to work with you in order to get everything properly fixed! We appreciate your patience, and are glad to see that things are now working as expected. :-) Thank you so much for the review, and please don't hesitate to reach out if you need anything else from us. Warm regards.

5 / 5 Share

Dec. 13, 2019

We have always had excellent customer service from Bold's live chat feature! They are very quick and helpful. Katie was able to solve my last conundrum involving multiple offers showing the same page with ease, which was much appreciated!

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello there! We're glad to hear that you've been able to take advantage of our live chat service on multiple occasions now. It's definitely a great way to get quick answers to more general questions! We appreciate the review, thank you! Please let us know if we can help with anything else in the future. Until then, take care!

5 / 5 Share

Dec. 13, 2019

The app is awesome and offers superior support. I just had an issue with a Pinterest tracking integration and Dylan was on it along with installer, Jonathon. Highly recommend these peeps and their apps!

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Hi there! Thank you so much for the review. We aim to offer world-class service and we're glad you thought so! That's fantastic to hear that Dylan and Jonnathan were able to get everything working for you with the Pinterest tracking. We appreciate the recommendation! We hope you don't run into any future issues, but if you do, you know where to find us. :-)

5 / 5 Share

Dec. 4, 2019

Support / live chat is great and very responsive. Laurel was very helpful in helping troubleshoot as we launched a re-design.

Using app

About 1 year

Total reviews

3

Average rating

3.7

Developer Reply

Hello there! Thanks so much for taking the time to leave us a review; we're glad to hear that you had a great experience with our live chat, and our support team. That's certainly what we strive for! Please let us know if we can help with anything else; we'd be glad to assist with anything we can.

5 / 5 Share

Dec. 3, 2019

Excellent app and have a beautiful and simple design. Thanks a lot guys you did a great job, God bless you!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Hello there! Thank you so much for the kind words and the wonderful review. We really appreciate it, and we're so glad to hear that our support team was able to help you out with everything you needed. Take care! Please let us know if we can help you with anything else. :-)

5 / 5 Share

Nov. 29, 2019

I've just started using the app and it seems very worthwhile so far. On top of that, the support staff is extremely polite and helpful, which makes me more confident about using it more in the future! PS You are in good hands when you have Jennifer as your customer support :)

Using app

13 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello there! Thank you very much for the kind words; we're so glad to hear that our support team (and Jennifer) were able to provide you with the amazing support we always aim to offer. We look forward to seeing your continued success! :-) Please don't hesitate to reach out if you need anything else.

5 / 5 Share

Nov. 29, 2019

I just created my first upsell offer with the help of Scotty. Amazing customer support. Looking forward to seeing if the APP will help with conversions

Using app

22 days

Total reviews

6

Average rating

5.0

Developer Reply

Hello there! We're so glad to hear you got your first upsell up and running; our team is always ready to help if you need, so thank you for reaching out to us! We love hearing that our support was great; we're confident you'll see increased conversions and order values with the offer you've set up. Please let us know if we can help you with anything else!

5 / 5 Share

Nov. 28, 2019

Jay and Scotty were very helpful at updating the Custom HTML/css with me and made sure I was satisfied with how everything looked. Thank you Jay and Scotty!

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello! Thanks so much for the review; we're glad to hear that Jay and Scott were able to get some updates done to your custom coding and got it to look just how you wanted. We appreciate the kind words! Please let us know if we can help with anything else, and best of luck this Black Friday weekend!

5 / 5 Share

Nov. 28, 2019

Really helpful and supportive team, Paul and Beth were quick to attempt and fix my issue, both of them knew exactly what I needed done and got it fixed fast.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Hello there! Thank you so much for the kind words. We're so glad to hear that our customer service specialists were able to work with you and get things fixed so quickly; that's certainly what we aim for! We've got all hands on deck this Black Friday season, so don't hesitate to reach out if you need anything else! Cheers!

5 / 5 Share

Nov. 27, 2019

Really intuitive and useful app. I had a couple of questions for support and Kelsey was extremely helpful in answering them! Five stars.

Using app

--

Total reviews

2

Average rating

5.0

Developer Reply

Hello there! Thanks so much for taking the time to leave us a review; we're glad to hear that you've found our app to be intuitive and so useful - we look forward to seeing your average order value increase! Our support team is full of awesome people, and we're glad to hear that you were able to get some help from Kelsey to answer all of your questions. Thanks again for the review! Please don't hesitate to reach out if you need any other assistance.

5 / 5 Share

Nov. 27, 2019

I set up an offer in less than 10 minutes and it looks WAY better than the app I was using before to upsell. Thanks guys!

Using app

3 months

Total reviews

3

Average rating

2.3

Developer Reply

Hi there! We love hearing that you're enjoying our Upsell app, and the way that it looks on your store. :-) Please let us know if we can help with anything else - thanks a lot for taking the time to leave us a review!

5 / 5 Share

Nov. 27, 2019

Set up was very easy, and support was excellent. Support Ninja James B answered all my questions - turns out any issue I had was user error, and he walked me through it easily!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, thanks so much for taking the time to leave us a review. We're glad that our support ninja James was able to help you out and get things working properly for ya! Please don't hesitate to reach out to us again if you need anything else; we've got lots of people on deck for Black Friday and will be ready to help you out again. :-)

5 / 5 Share

Nov. 27, 2019

Thanks James B for your help ! Really appreciate it, might ask you some stuff again in the future :)

Using app

4 months

Total reviews

9

Average rating

5.0

Developer Reply

Hi there! We're glad that you were able to get some assistance from James - please don't hesitate to reach out again if you need anything else. We've got all hands on deck for Black Friday, and plenty of people available to help you out with anything you might need! :-)

5 / 5 Share

Nov. 26, 2019

I signed up for the trial and was impressed with the customer service as Scott was available right away by chat and super helpful. I got the whole app setup in about 5 minutes.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hey there, we're so glad you enjoyed using Upsell during the trial period! Our live chat team is full of rockstars and we're glad you were able to work with Scott to get the app set up and working on your store. We look forward to hearing about your success with Upsell! Please let us know if we can help with anything else, as well. :-)

5 / 5 Share

Nov. 25, 2019

Chintan was very helpful when I need customer supports help! He helped me troubleshoot my problem and offered multiple solutions and everything worked out great.

Using app

6 months

Total reviews

5

Average rating

5.0

Developer Reply

Hello! Thanks so much for the review - we're happy to hear that Chintan was able to help you out with troubleshooting - my apologies you ran into issues in the first place, but I'm glad that everything worked out. :-) Please let us know if we can help with anything else going forward! Happy upselling!

5 / 5 Share

Nov. 25, 2019

Awesome app. Quick & great installation support. Navigation and setting things up inside the app is super easy!

Using app

Over 5 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, thanks so much for the review! We appreciate you taking the time to do so. :-) We're glad to hear that you're enjoying our app and customer support! We love making our apps as user-friendly as possible, so it's fantastic to hear that you found the navigation and setup straight-forward and easy! Please let us know if we can assist with anything going forward. :-)

5 / 5 Share

Nov. 25, 2019

Just had a great customer experience via chat with Dylan. The Bold lineup of apps gets the job done! Plus fast, live chat which is a massive plus!

Using app

4 months

Total reviews

4

Average rating

5.0

Developer Reply

Hello! Thanks so much for the kind words; we're really happy that you had a great experience with our live chat team. Utilizing live chat is an absolutely awesome way to get quick answers to more general questions. We really appreciate the kind words about our apps! Thanks so much - and please let us know if we can assist with anything else.

5 / 5 Share

Nov. 25, 2019

This has been a solid app to perform our basic upsell functionality on our site. The customer service has been very responsive and helpful as well.

Using app

About 5 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi there; we're glad that Bold Upsell has been meeting your business' needs so far! We appreciate the review, thank you for taking the time to write it. Please reach out if we can assist with anything else! We love your backstory, and your great Cut Test video! :-)

5 / 5 Share

Nov. 24, 2019

This app is great for upselling and improving conversions! Pratibha was an amazing help with installing the proper code onto my Shopify theme. Thanks Bold!

Using app

2 months

Total reviews

2

Average rating

4.5

Developer Reply

Hi there! We're glad you think so. :-) We often see that merchants will always see an increase in their average order value and conversions; we're glad you've had success with it too! Pratibha is a total sweetheart and a great installer; we're glad she was able to get Upsell installed for you! We look forward to seeing your continued success.

5 / 5 Share

Nov. 23, 2019

I can't wait to start using this add on. Taylor is diligently assisting me on understanding how to use it to its full capacity! Thank you Bold team

Using app

About 20 hours

Total reviews

2

Average rating

3.5

Developer Reply

Thanks so much for the reviews! We look forward to seeing your success with both of them. We're glad Taylor has been helping you with understanding better how the app works! We just know you'll see increased sales using Upsell. Please let us know if we can answer any other questions!