BOLD Upsell AI Powered Upsells

Sept. 14, 2016

I never leave poor reviews, but this app is bad, like really bad - like I wish I could rate it -5 Stars bad. I'm shocked there are so many positive reviews, because I've had nothing but 100% problems and bugs. I have a long email thread between me and customer service, I've given them access to our store's back office, have had several of their 'gurus' take a look and even they can't figure it out. I'm not sure if there gurus are actual developers or random panhandlers picked from the streets. There's nothing special about our theme, and I disabled all third-party apps too. The app never works correctly and the UI/UX is so outdated you'll feel like you're surfing the web when the internet first came out #throwback Overall, this app is about as bad as it gets.

Aug. 3, 2016

Customer service is awful, I needed help with using two of the apps to create a BOGO sale. They got back to me at first to answer one of my questions and went on to ignoring me completely. This happened 3 times this year, I contacted them for help each time and each time they would respond once or twice and then nothing anymore.I probably sent 7 emails asking for help - nothing. Don't get any of their apps unless you are able to help yourself with questions because these people wont help you. I would give 0 stars if I could.

July 5, 2016

When I choose an App it's because I want something that is supposed to be fast and simple to set up. I just wasted hours plus $9.99 on this. Tried everything to get the upsell to work but nada every time. Very frustrating, now back to square one.

Feb. 26, 2016

We have 2 apps from this company and both are incredibly glitchy (sometimes they work, sometimes not), and customer service never answers their phone or returns their calls, so getting anything fixed takes a very long time. We've had to change our sales more than once because the apps won't work & we can't get anyone to help us in a timely manner. Sometimes the offer popup worked and sometimes it didn't, and it confused some of our customers when it didn't so we had to service them over the phone which defeats the purpose of the app (we probably lost sales from it). I'd recommend going elsewhere because this hasn't been a great experience.

Nov. 30, 2013

Wish I could keep using Bold Apps, but it looks like I'm going to have to look for a new option. Need something reliable, and cutting out on black friday is pretty much the opposite of reliable.

Nov. 29, 2013

It's a great Ap - and never let us down .......BUT IT'S STOPPED WORKING LAST NIGHT!! RIGHT ON THE START OF OUR XMAS SALES!! Error Reads: "Fatal error: Uncaught exception 'Exception' with message 'Application not defined: Product Discount' in /home/bold/app_common/db_connect.php:26 Stack trace: #0 /home/bold/discount-app/init.php(18): require_once() #1 /home/bold/discount-app/login.php(13): require_once('/home/bold/disc...') #2 {main} thrown in /home/bold/app_common/db_connect.php on line 26" Hope you guys get this fixed immediately as a lot of Stores are going to loose thousands otherwise!!!!

Nov. 29, 2013

Failing during the biggest weekend of the year when its needed most. Gives this message and stopped doing upsells.... Fatal error: Uncaught exception 'Exception' with message 'Application not defined: Product Upsell' in /home/bold/app_common/db_connect.php:26 Stack trace: #0 /home/bold/upsell_app/init.php(18): require_once() #1 /home/bold/upsell_app/login.php(13): require_once('/home/bold/upse...') #2 {main} thrown in /home/bold/app_common/db_connect.php on line 26