Purple Dot | Trusted Pre‑Order
Create trusted pre-order experiences in your Shopify store
Rating
4.6
feedback
39
chart
#7,887
All reviews
Rating Breakdown
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Feb. 23, 2023
Service has helped us run preorders in the ways that work well for our business practices. Support team was quick to help resolve some theme issues to support. Well worth a look if you need to simply manage preorders.
Jan. 5, 2023
Installed and used the app for two weeks. 2 major negatives: 1. It covered our product pre-order pages with "powered by purple dot". 2. Our products disappeared from the Google shopping channel. After uninstalling the app all the products reappeared on Google shopping. Unacceptable. 1*
Thank you for giving Purple Dot a try! We wanted to take a friendly moment to clarify a bit about your experience. As a premier pre-order partner for both brands and shoppers, Purple Dot ensures that your shoppers have access to everything they need to feel informed while they wait for their pre-order — including self-service tooling like changing a shipping address or updating their payment method. We provide all of this for shoppers out of the box. We place 'Waitlist powered by Purple Dot' near the pre-order, so shoppers know that your pre-orders have these benefits and how to access them. Tens of thousands of shoppers trust Purple Dot as a pre-order partner because of these self-serve options, which boosts conversion and also reduces returns for you — because the shopper can access everything they need while they wait. In regards to Google Shopping, Shopify only supports preorders on your store. This isn’t a restriction with Purple Dot but with Shopify, and it happens automatically until your items are in stock. Rest assured, though, that we’ve raised this feedback directly with Shopify and can let you know of any updates. We’re also more than happy to jump on a call to explore if there is anything theme related that may have made the Waitlist powered by Purple Dot misplaced or go awry — as it should be subtle. We hope this helps and that you will give us another try in the future :)
Dec. 28, 2022
So far so good with this app. Customers were able to place a pre-order with no issues. I am currently waiting on inventory to arrive but I have faith that the process to fulfill orders will go smoothly.
So pleased to hear you are enjoying the app :)
Nov. 24, 2022
Not usable for Europe where people don't own creditcards as much as in the US. We can only get pre-order through creditcard, and when a pre-order is bought together with a stock item, the stock item loses all other payment options like PayPal.
Thanks for providing us with your feedback. I’m sorry to hear about your experience. For some context, our app is built with Shopify's latest pre-order technology that enables new features like auto-charge on ship. The available payment options to support this (and therefore the lack of Paypal) is a Shopify limitation and not our app. We are working hard with Shopify to expand the payment options and Paypal is coming very soon. We can let you know when this is available and we'd love for you the try the app again. Let us know if there's anything else I can help with in the meantime. We've also followed up over email.
Nov. 21, 2022
I emailed before installing the app to ask if they supported my Focus theme and I was told they did. I installed the app and created over 20 pre-orders just to find out the app wasn't compatible with our mobile site. The team then sent me a list of compatible themes and mine was on there! After they just acknowledged it wasn't compatible which is ironic. Great concept and UI but terrible experience with theme compatibility.
We are really sorry about your experience and appreciate the effort you put in. We didn't spot at first that mobile specifically had an incompatibility, and this was an oversight on our side. It's never our intention to waste your time and apologize that happened. We appreciate your feedback. Please let me know if you have any other questions.
Nov. 12, 2022
We've been searching for a solution to do pre-orders. The purple dot team is absolutely amazing. We've launched a number of products, and we've saved so much resources from not over producing. Amazing idea, fantastic execution. Highly highly recommend.
Thanks for the amazing feedback. We appreciate you!
Nov. 11, 2022
We had to upgrade to v2 themes for this to work but it was worth it. Our sales have increased massively since installing the app. There was a little problem initially, although it didn't stop it working but Zach worked through it with us and now it's running very well. Setting up a new waitlist is simple and it will override the purchase button on your product page. Being able to take and store the customers credit card details means we don't have to contact the customer again, we can just click a button when the stock arrives, any failed transactions will show and we can ship the rest of the orders out.
Thank you so much for the positive feedback. So glad we are able to help. Will pass this onto Zach and the rest of the team :)
Oct. 29, 2022
Purple dot is amazing and integration is easy. Purple dot made the user interaction much easier for our customers to pre-order. Their support is great too. I highly recommend!
Glad to hear you’re enjoying our app - thank you!
Oct. 28, 2022
The team at PurpleDot is truly remarkable. Our platform is somewhat complex and they have went above and beyond in working with us to troubleshoot. We have had great success and look forward to adding more items to the waitlist for pre-order. Thank you PurpleDot!
Thanks for positive feedback. Onwards!
Oct. 27, 2022
This app has saved us a lot of time as now our customers can pre-order online instead of calling us. The customer service team is very responsive and knowledgeable. There are a few things I would like them to add, but it is very much my favorite app.
Awesome to hear it’s making business smoother for you. Thanks for the feedback!
Oct. 24, 2022
The Purple Dot app has been wonderful for our store to accomplish pre-orders in a way that we were not able to in the past with other tools. The team was amazing assisting us with implementation and has been responsive with any questions we have had since then. We will definitely continue to use Purple Dot and recommend this app to other stores with similar needs!
Thanks for the positive feedback! Such a pleasure working with you :)
Oct. 13, 2022
I had a good experience with Purple Dot. The team were helpful and the product worked as it should. Thanks Purple Dot team.
Thank you for the positive feedback! We appreciate you!
May 22, 2023
Update 5-22-23: I appreciate support getting the product refreshed in the app and the ability to add them to a waiting list but I have been waiting 8 days to get the product page button and 3 lines of text to show. After giving access to store for the devs there is still no resolution. I guess I will have to look elsewhere as I need this to work so I can recover lost sales due to availability by offering pre-sale. Update 5-16-23: Would not update products, showing orders as unfulfilled even though they were completed when I had the app before. I have asked to reset or remove the old info but they were unable to do this. It would cause a mess to use this app as it is. Update: I have had to make several changes to my theme in order to use Purple Dot. You cannot have ATC buttons in collections page or in any featured products. No quick view on your site. Also no comparable buttons. If you have these items and are unable to turn them off the app will oversell your pre-order items because Shopify will not allow a fix so that this would not happen. They denied several pre-order apps changes. Thank you Purple Dot support for your help. I was so excited to find this waitlist app to let my customers pre-order Christmas ornaments ahead of time. I am not gonna say there are no issues but Jaimee in customers service jumped on a zoom and we are working together to get these resolved. Hoping by the end of the week we will be able to offer our customers a pre-order option.
We apologize for the confusion here! To clarify: Purple Dot is compatible with tons of Shopify themes, not only 3. Our customer support team was recommending alternative themes given there was a theme compatibility issue, and you had mentioned you were trying various themes. If you'd like to keep working through this issue to find a compatible theme, we can send a deeper list. We completely appreciate that you want a cost-friendly theme and we can find one together if you would like. Let us know, it was a pleasure getting to know you. New Update: Thanks for sharing. As always, we're only aiming to help and clarify. We apologize that the app is not compatible with your theme and wish you the best!
Sept. 23, 2022
The app doesn't work like it should be. I couldn't select the products I needed for a pre-order. And when I asked the customer service, they replied by asking my password of the store to check everything. Very shady and unprofessional. This is literally the first time an app asked me to share my password via email to check where the problem could be in my store, while they should check where the bug could be in their platform.
Hi there -- Thank you so much for getting in touch. And I apologize for the confusion here. At the time, our customer service representative got the support tickets mixed up and thought your customer-facing store was locked behind a password -- which brands often do pre-launch. To debug it, we needed to be able to see the frontend store and asked for this password. This was a mistake though, and related to a different store -- hence the mix-up. Rest assured, we don't need nor ask for Shopify account passwords. We'd be happy to follow up and re-address this for you so you can be successful in taking pre-orders. Let us know and looking forward to hearing from you.
Sept. 9, 2022
After working out a kink or two...the app is great. I've already have orders that I may not have had without it. A customer can pre-order what may be a large purchase and they have an approximate guideline of when payment will be due. Purple Dot keeps up with all the information and works with Shopify great. I even have a older website template. For minimal amount of money and does what I need it to do...this app is great. So glad it was recommended to me.
Great to hear! Thank you for taking the time to share your feedback. It’s important for us to understand your experience, and we're so happy we can be a meaningful part of your growing business :)
Aug. 22, 2022
This app was very easy to install and to use. The integration in your store and check out are nice. It has good email notification for reminders of preorder dates to be available. I needed a little help with fulfilling part of a bundle order and the support was very helpful. I highly recommend this app.
Thank you! We will pass on your positive experience to the team.
Aug. 15, 2022
I installed this app and everything works perfect - very solid - no issues. Company pro-actively reached out after a few weeks to answer any questions and offer customization help.
:) We aim for perfect! Very happy to hear. Thank you for sharing your experience.
July 15, 2022
Didn't work and after 3 days+ of waiting for help from their tech support via their chat where they take hours to respond, I decided to uninstall the app. Horrible customer service.
Hi there! Thank you for the feedback. Apologies for the unclear communication, we were looking deeply into this issue for you in the background to try to get this resolved. We should have communicated this better! This turned out to be a theme incompatibility. If you decide to change your theme down the line, please reach out.
July 11, 2022
Such an easy app tp install and get started. Literally took me 5 minutes. Love the interface. Didn't even have the need to contact support. Great job with this app guys. Can't wait to start fulfilling orders.
Awesome to hear that you find our app useful for your business! Thank you for your feedback, and onwards!