Purple Dot | Trusted Pre‑Order
Create trusted pre-order experiences in your Shopify store
Rating
4.4
feedback
38
chart
#9,499
All reviews
Review RSS Feed
May 25, 2023
We love the ease of the interface. Some really great features here to handle preorders in a very straightforward manner. Also, incredibly friendly and responsive customer service!
May 23, 2023
Great customer service from this app, we had a technical issue and they ran me through step by step and also took over where I couldn't to resolve the issue. A great tool for pre-order.
March 29, 2023
Such an easy implementation process. Set up and working with them has been a breeze! Highly recommend using if you need to set up pre orders!
March 8, 2023
This app has served us well for taking pre-orders and the customer support has been amazing whenever we've had an issue. Only recommendation for improvement would be an easier way to transition a product from pre-order to regular orders such as transferring the remaining pre-order inventory to available inventory. Right now, I have to make those changes manually (and remember to do it).
Feb. 23, 2023
Service has helped us run preorders in the ways that work well for our business practices. Support team was quick to help resolve some theme issues to support. Well worth a look if you need to simply manage preorders.
Jan. 5, 2023
Installed and used the app for two weeks. 2 major negatives: 1. It covered our product pre-order pages with "powered by purple dot". 2. Our products disappeared from the Google shopping channel. After uninstalling the app all the products reappeared on Google shopping. Unacceptable. 1*
Thank you for giving Purple Dot a try! We wanted to take a friendly moment to clarify a bit about your experience. As a premier pre-order partner for both brands and shoppers, Purple Dot ensures that your shoppers have access to everything they need to feel informed while they wait for their pre-order — including self-service tooling like changing a shipping address or updating their payment method. We provide all of this for shoppers out of the box. We place 'Waitlist powered by Purple Dot' near the pre-order, so shoppers know that your pre-orders have these benefits and how to access them. Tens of thousands of shoppers trust Purple Dot as a pre-order partner because of these self-serve options, which boosts conversion and also reduces returns for you — because the shopper can access everything they need while they wait. In regards to Google Shopping, Shopify only supports preorders on your store. This isn’t a restriction with Purple Dot but with Shopify, and it happens automatically until your items are in stock. Rest assured, though, that we’ve raised this feedback directly with Shopify and can let you know of any updates. We’re also more than happy to jump on a call to explore if there is anything theme related that may have made the Waitlist powered by Purple Dot misplaced or go awry — as it should be subtle. We hope this helps and that you will give us another try in the future :)
Dec. 28, 2022
So far so good with this app. Customers were able to place a pre-order with no issues. I am currently waiting on inventory to arrive but I have faith that the process to fulfill orders will go smoothly.
So pleased to hear you are enjoying the app :)
Nov. 12, 2022
We've been searching for a solution to do pre-orders. The purple dot team is absolutely amazing. We've launched a number of products, and we've saved so much resources from not over producing. Amazing idea, fantastic execution. Highly highly recommend.
Thanks for the amazing feedback. We appreciate you!
Nov. 11, 2022
We had to upgrade to v2 themes for this to work but it was worth it. Our sales have increased massively since installing the app. There was a little problem initially, although it didn't stop it working but Zach worked through it with us and now it's running very well. Setting up a new waitlist is simple and it will override the purchase button on your product page. Being able to take and store the customers credit card details means we don't have to contact the customer again, we can just click a button when the stock arrives, any failed transactions will show and we can ship the rest of the orders out.
Thank you so much for the positive feedback. So glad we are able to help. Will pass this onto Zach and the rest of the team :)
Oct. 29, 2022
Purple dot is amazing and integration is easy. Purple dot made the user interaction much easier for our customers to pre-order. Their support is great too. I highly recommend!
Glad to hear you’re enjoying our app - thank you!
Oct. 28, 2022
The team at PurpleDot is truly remarkable. Our platform is somewhat complex and they have went above and beyond in working with us to troubleshoot. We have had great success and look forward to adding more items to the waitlist for pre-order. Thank you PurpleDot!
Thanks for positive feedback. Onwards!
Oct. 27, 2022
This app has saved us a lot of time as now our customers can pre-order online instead of calling us. The customer service team is very responsive and knowledgeable. There are a few things I would like them to add, but it is very much my favorite app.
Awesome to hear it’s making business smoother for you. Thanks for the feedback!
Oct. 24, 2022
The Purple Dot app has been wonderful for our store to accomplish pre-orders in a way that we were not able to in the past with other tools. The team was amazing assisting us with implementation and has been responsive with any questions we have had since then. We will definitely continue to use Purple Dot and recommend this app to other stores with similar needs!
Thanks for the positive feedback! Such a pleasure working with you :)
Sept. 9, 2022
After working out a kink or two...the app is great. I've already have orders that I may not have had without it. A customer can pre-order what may be a large purchase and they have an approximate guideline of when payment will be due. Purple Dot keeps up with all the information and works with Shopify great. I even have a older website template. For minimal amount of money and does what I need it to do...this app is great. So glad it was recommended to me.
Great to hear! Thank you for taking the time to share your feedback. It’s important for us to understand your experience, and we're so happy we can be a meaningful part of your growing business :)
Aug. 22, 2022
This app was very easy to install and to use. The integration in your store and check out are nice. It has good email notification for reminders of preorder dates to be available. I needed a little help with fulfilling part of a bundle order and the support was very helpful. I highly recommend this app.
Thank you! We will pass on your positive experience to the team.
Aug. 15, 2022
I installed this app and everything works perfect - very solid - no issues. Company pro-actively reached out after a few weeks to answer any questions and offer customization help.
:) We aim for perfect! Very happy to hear. Thank you for sharing your experience.
July 15, 2022
Didn't work and after 3 days+ of waiting for help from their tech support via their chat where they take hours to respond, I decided to uninstall the app. Horrible customer service.
Hi there! Thank you for the feedback. Apologies for the unclear communication, we were looking deeply into this issue for you in the background to try to get this resolved. We should have communicated this better! This turned out to be a theme incompatibility. If you decide to change your theme down the line, please reach out.
July 11, 2022
Such an easy app tp install and get started. Literally took me 5 minutes. Love the interface. Didn't even have the need to contact support. Great job with this app guys. Can't wait to start fulfilling orders.
Awesome to hear that you find our app useful for your business! Thank you for your feedback, and onwards!