Brevo PushOwl: Email,Push,SMS

TERRIBLE customer service. They might get back to you in 24 hours they might not. They banned our account for not following their terms and conditions, but it was due to an issue with a spam email/bot reporting us, and not a legitimate concern. We've been fighting with them for over 2 months to get our service back online. Each time they give you the default response of "we have filed this to our team and will get back to you when we have more information". Then weeks go by with nothing from them. Reach back out, and they say, "we don't have any details regarding your issue". It's a joke and the whole time they send you emails and messages trying to upsell you, but they can't even figure out there own issues. They're just interested in taking your money. We've been using this service which used to be Sendinblue, then Brevo, and now Pushowl for 4 years and they have just gone to crap!

The setup was painful for our headless store, some of the triggers aren't properly documented or just half assed. Support took a couple days to respond with what we needed but was friendly otherwise. After that there has been an other support request because our Shopify users won't sync properly and the Brevo support hasn't responded for a week. We pay money for something we can't use properly.

email verification did not came and no option to send another verication code, just stuck here without support. syncing customer is another step bad UI

I am facing an issue with shipping notifications and new product push notifications not working properly. It's been more than 3 weeks since I reported the issue, but still no solution. The frustrating part is that I am on the "Plus Bundle" plan which pays $38/month for priority support, yet the support has been very disappointing. I followed up several times, but have not received any meaningful help. If this continues, I may consider switching to another push notification app. I expected better for a paid plan. The funniest thing is that the negative reviews don't seem to bother the developer.

This is definitely the worst plugin I have ever used. They charge me randomly. And when I upgraded to an existing plan, they charged me twice. Other plugins don't do this. They usually only charge me for extra money. And there is no free trial for this plugin. This is definitely the worst plugin I have ever used. After I was charged twice, they blocked my account. This is definitely a scam.

Be very cautious with this app. The stats they show are very misleading! by default revenue attribution the app shows is anybody who got the impression in the last 7 days and with their recent changes in the app you even can't change it with the free account. to see their real effect on your revenue make sure to see your analytics on Shopify analytics or GA.

PushOwl reports heavily inflated revenue using impression-based attribution with a long time window. It often claims sales that were actually generated through other channels like Meta or Google Ads — just because the customer once saw a notification. Only after switching to click-based attribution with a shorter window did I see the real (and much lower) performance. Shopify’s own sales attribution gave a far more accurate picture. If you're a store owner who cares about accurate ROI tracking, I strongly recommend verifying PushOwl performance using Shopify's marketing attribution data before trusting their dashboard. That said, if you don’t care about actual conversions and are mainly focused on impressions, PushOwl can serve that purpose well — just always compare it with your Shopify marketing attribution report, which shows actual sales figures.

Having issues logging into my account. Please advise how to fix this.

When you ask for details of your subscribers from them, these people do not give it. Check out some other app which is better than this. You should try omnisend, notifications are absolutely free in it.

I have had Push Owl for years but hadn’t used it really. Recently decided to really take a look at it and they were always offering a free trial. I grabbed that and delved into it but found I already had apps that do what it does. I didn’t worry about the trial as Shopify has made changes to protect against being charged for what is to be a free trial. That being said, even if I understood that in correctly, I was not that irritated about it, though I said in to request for refund that this is unauthorized. I’m review is the customer service person who thought it prudent to be snide in the email to me. They also kept refusing to just say, we will give you a refund. I got we’re giving you a credit, it it will apply to all apps just not Push Owl and was reprimanded again. It doesn’t matter if you think I’m in the wrong. Say sorry for confusion, issue refund and go. I too am running a business and don’t want to go back and forth. And while I may have left Push Owl installed and found a use for it, the bad customer service made put my off, I’ve uninstalled and will not be back.