Brevo PushOwl: Email,Push,SMS

Absolutely pathetic!! I wanted to migrate to omnisend but they are not migrating our push subscribers to the new platform. Just a trick to force users to stick to their platform. Have been chasing them for over 2 months but in vein. Have to start my subscribers from zero on omnisned. Lost 27000+ subscribers on their hand. It's a scam!! They deliberately do this to force you to stay!

After 5 years of using Klaviyo and MailerLite without issues, I decided to switch to Brevo for a cheaper option. After signing up, I was immediately contacted and told to request a refund and instead register via PushOwl. That was already a confusing start. After sending our first email campaign through Brevo, our account was immediately suspended due to bounce rate concerns. In all our years using Klaviyo and MailerLite, this had never happened - not once. I’m frustrated that I'm spending time and money jumping through hoops to meet the standards of what is, the cheapest and lowest rated email service of the 3. Brevo feels like a watered-down, knock off of Klaviyo without the features or reliability. While I do appreciate the pay-per-email pricing model, it comes at the cost of needless hurdles. Unless price is your only concern, I would not recommend Brevo. It may be an option for startups on a tight budget, but be prepared for added work and limitations. This experience has only motivated me to grow my business so I can afford to return to Klaviyo.

CS is super slow. The sign up is a mess with Brevo vs Pushowl. I first signed up on Brevo using my personal email. When I input my shop URL, it made me install the Shopify app. Which I did. But this seemed to have created a separate account under PushOwl because the email for Shopify was different. And now, without knowing the different accounts existed, after I kept working directly on Brevo, paid the first subscription, did all my CNAME verification, imported data from Mailchimp and after sending my first email, the CS told me I need to cancel the Brevo account, and use the PushOwl account. That is when I noticed this account thing is really messed up with this service. So confusing. And CS does not respond. I have to wait a day to get a simple reply.

Absolutely do not recommend this app at all. All I wanted to do was set up abandoned cart email. 24 hours later & still no resolution. Rubbish & waste of time.

TERRIBLE customer service. They might get back to you in 24 hours they might not. They banned our account for not following their terms and conditions, but it was due to an issue with a spam email/bot reporting us, and not a legitimate concern. We've been fighting with them for over 2 months to get our service back online. Each time they give you the default response of "we have filed this to our team and will get back to you when we have more information". Then weeks go by with nothing from them. Reach back out, and they say, "we don't have any details regarding your issue". It's a joke and the whole time they send you emails and messages trying to upsell you, but they can't even figure out there own issues. They're just interested in taking your money. We've been using this service which used to be Sendinblue, then Brevo, and now Pushowl for 4 years and they have just gone to crap!

The setup was painful for our headless store, some of the triggers aren't properly documented or just half assed. Support took a couple days to respond with what we needed but was friendly otherwise. After that there has been an other support request because our Shopify users won't sync properly and the Brevo support hasn't responded for a week. We pay money for something we can't use properly.

email verification did not came and no option to send another verication code, just stuck here without support. syncing customer is another step bad UI

I am facing an issue with shipping notifications and new product push notifications not working properly. It's been more than 3 weeks since I reported the issue, but still no solution. The frustrating part is that I am on the "Plus Bundle" plan which pays $38/month for priority support, yet the support has been very disappointing. I followed up several times, but have not received any meaningful help. If this continues, I may consider switching to another push notification app. I expected better for a paid plan. The funniest thing is that the negative reviews don't seem to bother the developer.

Having issues logging into my account. Please advise how to fix this.

When you ask for details of your subscribers from them, these people do not give it. Check out some other app which is better than this. You should try omnisend, notifications are absolutely free in it.

I have had Push Owl for years but hadn’t used it really. Recently decided to really take a look at it and they were always offering a free trial. I grabbed that and delved into it but found I already had apps that do what it does. I didn’t worry about the trial as Shopify has made changes to protect against being charged for what is to be a free trial. That being said, even if I understood that in correctly, I was not that irritated about it, though I said in to request for refund that this is unauthorized. I’m review is the customer service person who thought it prudent to be snide in the email to me. They also kept refusing to just say, we will give you a refund. I got we’re giving you a credit, it it will apply to all apps just not Push Owl and was reprimanded again. It doesn’t matter if you think I’m in the wrong. Say sorry for confusion, issue refund and go. I too am running a business and don’t want to go back and forth. And while I may have left Push Owl installed and found a use for it, the bad customer service made put my off, I’ve uninstalled and will not be back.