QuickBooks Online

Syncing works fine with US orders, but any shopify order in a foreign currency will send incorrect price data.

This review is about the product itself, not the customer service I received. As someone who has worked with much more complex accounting software, I find QuickBooks Online surprisingly confusing for what is supposed to be a simple accounting program. I was notified that the old Shopify integration was no longer supported and that I needed to move to the new integration. To do that, I had to disconnect the existing Shopify connection before connecting to the new platform. Unfortunately, once I disconnected it, I discovered I couldn't complete the new connection because of an issue with my account. Now I'm left with no Shopify integration at all. My old connection is gone, I can't connect to the new one, and I'm waiting for the development team to contact me with no estimated timeframe for a resolution. That leaves me wondering: what am I supposed to do in the meantime? My business depends on this integration, and having no timeline or temporary solution is incredibly frustrating. Ruth was helpful throughout the process and did everything she could to escalate my case to the development team. This review isn't a reflection of her service—it's a reflection of the product and the experience of being left without a critical business integration.

The product needs work, as does the self-serve documentation. Support seems understaffed and it took an hour to get to the top of the queue. Francis was helpful toward troubleshooting my onboarding issues, but some of those issues couldn't be resolved via the current product they've shipped. I'll have to rebuild the workflows I'd established on the legacy version of this app.

Sherwin is very helpful, and I give Sherwin 5 stars for his help! My 3 Star Rating is because I'm unable to log in to QB after trying multiple browsers, including incognito mode, due to a random error. I also have now been dealing with the 3rd broken integration with Shopify, where it now records individual transactions instead of payouts. I'm missing a significant portion of net sales that are not being reported to QB... will try to reach out again once I can log back into my account.

I don't know about the app yet, but Sam was great working through a setup problem

After having almost 3 months of this app not working they have reinstated the old app today. Sherwin did a good job of sorting that today. Fingers crossed they don't change it again now. It has caused a huge amount of stress and disruption and should have never happened. The forced update in January was a complete failure and never worked. The management should have acted a lot sooner to rectify the problem

Wait time was so very long but Franics was helpful to the end. Something wrong with the integration with several companies and a pain to delete and re-sync. Takes a lot of time to fix for something that should work perfectly. Five stars for Francis but only 3 for the app.

I'm having issues with the app but contacted customer services and Sherwin was very helpful and is trying to sort the problem for me. :)

The tax features of this app are not as good as they could be. It seems like a lot of people need 3rd party software to sort this out. It seems like QuickBooks could fix this rather easily. BUT they do have live customer support. BEN explained to me how the tax worked. I spent hours searching online, and he answered all of my questions in 5 minutes. So THAT is a big plus.

It is very easy to set up but I wish the fees would come in better. It's an overly complicated entry. Ben at customer service was great!!

Sherwin helped me to understand issue and guided me well. Though i couldn't find solution due to technological constraint but i really appreciate the sincere efforts made by Sherwin.

Quickbooks frustrates me - there are always issues. One Saas support (Nick) was very helpful in fixing an issue.

Can't say I've found setting up the Connector to be 100% straightforward and still having some issues but Sherwin in Support has been excellent.

Today I used the chat feature to get a transaction unstuck. Rom was very helpful and patient and worked to completely resolve my issue. I appreciate his help and his willingness to dig in to find the source of the problem.

Customer Service was fantastic! The Product is not intuitive by nature, however, Customer Service Support was responsive to my issue. The Support Representative, Ben, was exceptionally knowledgeable and very dedicated to resolving my Connector issues. Ben checked with me EVERY step of the way, and he boosted my morale getting through the Connector application process. Thank You, Ben!

5 Stars for support. 3 Stars for the app. Support, ROM, was helpful answering my questions. Provided quick and precise answers. The QuickBooks and the app itself still need improvement when dealing with bundle item SKUs. update: another review for support 5 stars. Sherwin was quick and solved my problem.

I am still navigating how to use this app to work best for my needs. Sherwin from customer service was a huge help in explaining how the system works and helping me understand how to sync and what data can transfer between the two applications. It's not very intuitive on it's own, so I was super thankful for all of Sherwin's insights!

It could be really tricky to do it yourself and the best way is to get your accountant to guide you with the whole process. You need to have proper knowledge of accounting in order to integrate it. But Ronnie was really helpful in guiding me through some of it. So, Yah !

Sherwin spent 3 hours helping me resolve issues with the integration. Greatly appreciated and a huge help and very patient, as it has been very frustrating trying to navigate this

Only just started, but the service is very quick. Instant customer service so far. Thank you Karol and friends.