QuickBooks Online

Jasmin was great!

Very friendly staff, always ready to help. Special thanks to Jasmin for helping out with our sync issues.

Francis was able to help me with fixing shipping and discount line items that were missing in Shopify. There is still some other issues with Shopify not syncing over all selling fees, etc. correctly and he escalated the issue.

Our Shopify-Quickbooks connecter was offline. Support rep RODS got us back up and running in under 5 minutes.

After having issues with my Shopify to Quickbooks integration, I was happy to receive a helping hand from Jebran in the QB integration Chat service. They were very patient and able to help me resolve the challenge right away. It was nice to be able to speak with a real person right away! Great service. Nate

I spent the entire day in support with Angel, who truly lives up to the name. They persevered and were able to piece together a workaround that let me return to the legacy version, which I really appreciate. Unfortunately, the reason I needed help at all is that what was once a great app has taken a serious step backwards after the forced update. Please, if you haven’t updated yet, I strongly suggest holding off until these issues are resolved.

RODS was great. Quick user error fix

Francis was a great help to me and helped me resolve my integration issue. 5 out of 5 stars for technical support.

Great help from Sherwin in helping me resolve the errors. Thank you!

SHERWIN helped me resolve a Shopify to QuickBooks synchronization issue. He was kind, very clear with the information, and his service was very, very fast. Thank you.

Nick has been helpful trying to fix my issue.

I had an issue with inventory syncing which was quickly and efficiently identified and fixed by Sherwin. Always great support and customer service on the very odd occasion it is required.

Had an issue with syncing the invoices from my Shopify store to my Quickbooks Online. Got on a chat with Francis and he was extremely helpful and quick to answer. Really nice to talk too and thorough in explaining the solutions. Great service from Francis!

I woke up this morning with a heavy load on my shoulder because of a problem I could not solve In my Quickbook connector. But thanks to Francis, now I feel a whole lot better. Now I know that we have good support and I won't wait so long to ask for help. Thanks again Francis

We needed some assistance with the integration and Jenny was a huge support! She was super patient and walked us through the process. These automations will help save countless manual hours!

Works great! Had one issue which was my own fault but Chelle help with tech support and was easy to deal with.

I was having difficulty getting my information to flow from Shopify to Quickbooks with the recent changes to the app. Sherwin helped me and did a wonderful job! He made it easy to fix and explained everything well. It was very appreciated!

Jii was very helpful and replied quickly, assuring me that there isn't actually a need to switch to the new app (which isn't ready) and it's ok to stay on the legacy app for now whilst they continue to work on it. Legacy app still seems to sync for me so I'll sit tight for now. Jasmin has also been very helpful recently in further troubleshooting issues with the shopify app

Nick was incredibly helpful and efficient in resolving our Shopify–QuickBooks sync issue with multicurrency. He took the time to understand the problem, explained things clearly, and ensured everything was working correctly before closing the case. Great support experience—thank you, Nick!

Many thank to Jenny for her great support to fix the problems. I really apreciate her help and attitude.