All reviews

Rating Breakdown

  • 5
    93% (2,659 ratings)
  • 4
    6% (165 ratings)
  • 3
    1% (15 ratings)
  • 2
    0% (7 ratings)
  • 1
    1% (20 ratings)

Reviews with Text

  • 100% (2,862)
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5 / 5 Share

Jan. 6, 2022

Paul was great to help me figure out an issue where we accidentally deleted some already synced transactions. He was able to resync everything and get us back up and running. Great customer service! The QuickBooks Connector app is so convenient and makes the bookkeeping run a lot smoother.

Using app

2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 18, 2023

the support is amazing, i was putting of for so long setting up quick books because i thought it would be hard work, before i started i reached out to support and had the pleasure of dealing with Rom, an absolute credit to this company, he was very patient and stayed online until i was up and running, it was effortless. amazing service

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 5, 2022

Setup wasn't too difficult. I started getting one error and Rominick on the chat helped me get through it immediately. Everything seems to be working fine now and automates our accounting for Shopify orders and inventory.

Using app

13 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 21, 2022

I contacted support with a question at odd hours and was helped immediately by Ronnie. He quickly solved the problem and fixed it for me. I’ve had great support any time I’ve had any question. This continued on as I had another question. Sherman was very helpful and solved the issue quickly. I very much recommend this app.

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 4, 2022

I contacted customer service to enquire and get help and Sherwin was fast and efficient and helped me with what I needed. If all of their customer service is as great as his I would 100% recommend.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 3, 2022

Ronnie - Good customer service! excellent and helping person!He was the only customer I was speaking to and got really fast replies .

Using app

11 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 30, 2021

It's a very detailed sync app with lots of options. But the real difference was the customer service team. Vincent helped me out on a chat for an hour. He was the only customer I was speaking to and got really fast replies and he was very knowledgeable. He saved my time from reading all the instructions:)

Using app

2 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 30, 2021

The app works perfect and Vincent in customer service was very helpful and polite. I highly recommend it, thank you!

Using app

About 8 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 30, 2021

I just got setup with this app. I had a little trouble figuring out how to configure it and grab dates beyond the default setting, but David in customer service walked me through it and helped set me up. I'm excited to see how this integration will help me streamline my business!

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 3, 2022

Lori from support helped me. She was very knowledgeable and understood what I needed. Answered all my questions. We shall see how the product works. Vincent, continued where Lori left. Again, support was superb. I do not think you can be synch ready without their help

Store

SAM.

Using app

4 days

Total reviews

10

Average rating

5.0

5 / 5 Share

Sept. 13, 2023

Updated 9/13/2023 - I have been trying to have a problem with syncing addressed for a little over a year. I have tried to get help, and no one has been able to get anywhere. Sherwin hit me up today when I was performing a manual sync and offered to fix the issue. OUTSTANDING customer service! I am merging Shopify and QBO. Some of the directions weren't as easy to use as I thought. Once I talked to Sherwin, every was crystal clear. Nothing beats great customer service.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 30, 2021

Vincent was a great help as I was getting started with integration. I was having trouble getting Shopify and QB to communicate but it is good to go now.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 29, 2021

Rominick was very helpful with all our questions about the app. I do recommend this app for easy reconciliation with QB

Using app

7 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 29, 2021

Just started with this product and had a great experience with Rominick the online chat agent. Helped with a historical data sync and answered all of my questions quickly and patiently.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 29, 2021

This app has helped with the integration of QB and Shopify and saved the time of manually inputting invoices. There are some steps that need to be taken to ensure the merging is all done properly but they have a great support team that walks you through whatever you need help with. Rominick was a great help to getting me through the issues I was faced with.

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 29, 2021

Sherwin has been amazing helping me set this all up! Best customer service! I highly reccomend him for support. He has talked to me all morning making sure everything was set up

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 29, 2021

this app saved my life and sherwin was so supportive, super greatful and so happy that this app exist, will save us s much time

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 28, 2021

I contacted support to help me resolve issues with the integration of my Shopify data into QuickBooks online. Rominick walked me through the process, resolved all the issues and helped me complete the integration. Although it required multiple steps, he walked me through them. I am very satisfied with the service.

Using app

26 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 28, 2021

I uploaded this app to help me combine all my sales and payment fees from Shopify, I was having some trouble. Paul to the rescue. He helped me resolve my issue.

Using app

About 3 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 28, 2021

Awesome team. David and Dean were a great help. Very informative, prompt and kind. I will no hesitate to reach out in the future.

Using app

6 days

Total reviews

9

Average rating

5.0