QuickBooks Online

Jenny is the absolute best, fantastic support and really strives to make this worthwile

Chelle was really helpful and friendly. Great service!

Arlene was very helpful with helping me troubleshoot our sync issues.

Support is always responsive and friendly. I have worked with Francis and he is great!

JASMIN was incredibly helpful with resolving product syncing issues to get us back up and running quickly

We were able to update the inventory classification of the store product by the help of Rods of OneSaas. She was thorough and patient on looking on our different stores and finish the project. I appreciate the great service. I called again for a different issue and Jebran was great in helping me. He was quick to research our account and gave a quick suggestions. Great customer service though I hope the wait is not that longggg.

Jenny was very helpful in navigating me through adjusting how Shopify transactions were pulled into my books.

Sherwin cleared out my errors in QB within a minutes. Thank you!!!

Live chat assistant saved the day as the connector that syncs transactions was having issues since a major upgrade. I was able to get it resolved with the kind help of Sherwin who advised me that there was an active issue the developers are working on. The solution for now was to roll-back to the previous version and sync from the date of thee last successful import. Sherwin also kindly fixed issues with some transactions that could not initially sync using the old connector. I hope the new version get's fixed soon :)

Sherwin jumped on and assisted and after noticing my account had some syncing errors that needed to be cleared! Fixed quickly and was very polite and professional

Thanks to Jii , very helpful !

Francis was very helpful with getting my company's sync to QBO aligned again. Thanks to suggestions and proactiveness of Francis the data was restored :)

Jebran helped me revert back to the previous version of the app with ease

Jebran was helpful. Unfortunately, it was identified as a new issue and it has been escalated to development team. Initial sync and connection was good but the app requested a resync, and I can't change the settings. Still syncing though.

Leaving a 5-star review for the customer service only - not the new app. Big shout out to Nick for the great service and for helping me reconnect my Shopify store to the old (original) version of the app. I feel the same as many others in saying that the new app version was rushed and removed a lot of functionality, which is turn did not meet my needs. Nick helped get things set up they were previously and stayed with me throughout the process to ensure everything was working properly. Great work Nick!

I am giving 12/10 for my experience with Francis in customer support. He delt with a disastrous app upgrade that developers PUSHED. I have never experienced such a bad roll out. NO WARNING. IMPOSING NEW GLS!. Not working fully, causing paralysis, nothing could sync. It was pretty impressive how bad they got it. I hope they learn and take the feedback and design something better. They cost us money & lost trust in their product. I don't want to hear a "we are sorry to hear this feedback" That just feels patronising.. Honesty would be refreshing. like..."We Messed Up"

Great support staff! thank you so much Sherwin for the quick support!

Jasmin helped us revert the shopfy connect app to the older version which is a great help as the new version had so many issues and I had to manully enter all shopify sales. Thank you Jasmin!

Got helped by SHERWIN, the guy was so quick and efficient I mistakenly thought he was an AI agent! Thanks!

I had Nick assist me with some SKU syncing issues and re mapping payment gateways. Very happy with the assistance.