All reviews

Rating Breakdown

  • 5
    92% (2,746 ratings)
  • 4
    6% (183 ratings)
  • 3
    1% (16 ratings)
  • 2
    0% (11 ratings)
  • 1
    1% (41 ratings)

Reviews with Text

  • 100% (2,991)
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5 / 5 Share

April 12, 2021

It took some time but Troy fixed my integration problem and was very friendly! I appreciated not having to figure things out on my own.

Using app

18 days

Total reviews

2

Average rating

4.5

5 / 5 Share

April 12, 2021

Awesome team! Always available to help. Sync works great! Moreover One SaaS is free, so definitely worth the investment :)

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

April 8, 2021

I asked a question via the chat, and Paul immediately got back to me with an informative and kind response. I appreciate the expediency of both this app and Paul's assistance.

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 8, 2021

Ronnie was helping me out and I appreciated his responsiveness and willingness to help! I am new to both Quickbooks Online and OneSaas and Ronnie explained it for me in layman's terms.

Using app

About 6 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 5, 2021

I had an issue that was not solved, but the customer service rep. Troy was great. Would definitely reccomend

Using app

43 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

April 2, 2021

Converting from one web host to another is difficult enough! Fortunately, Rafael made syncing my new data to QBO seamless and kept my historical data untouched! Love when something that looks like it will take a long time is complete and perfect in a few minutes. Thank you Rafael for taking such great care of us!

Using app

9 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 30, 2021

I asked questions about quick books and Ronnie was very helpful, I was a little confused and Ronnie cleared everything up for me! Thanks again Ronnie!!

Using app

9 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

May 21, 2021

I love the app and everyone has been so helpful with any questions or problems. Dean helped me today straighten out a product I messed up by changing to inventory. Paul was awesome on another call!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 24, 2021

I just subscribed to Quickbooks and decided to try this free app. I was having some issues syncing my orders. Vince from customer support was able to help me get the data I needed. He was extremely helpful. I loved how quick he was able to resolve my issue.

Using app

32 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

March 24, 2021

Love the app, but the customer support is what seals the deal! Ronnie has been amazing as well as others over a few setup issues we've had. All solved now thanks to them!

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 23, 2021

Merci à Karol pour son aide lors de l'intégration de Shopify sur notre Quickbooks. Pas évident, pas toutes les options, mais une aide précieuse du chat

Using app

About 6 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

March 22, 2021

Setup was simple and Dean quickly helped me with my questions! I look forward to seeing how well it integrates with QBO

Using app

13 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

March 19, 2021

Quickbooks can be difficult to navigate, Ronnie was super helpful with my slew of questions! I really appreciated the assistance!

Using app

3 months

Total reviews

3

Average rating

3.7

5 / 5 Share

March 18, 2021

Paul was very helpful. He walked me through various ways to set up and sync the account. He helped map my chart of accounts and make sure everything works. Such great customer support!

Using app

5 days

Total reviews

6

Average rating

5.0

5 / 5 Share

March 16, 2021

Customer service with this app is top notch. Especially Rafael who has helped me immensely in my initial setup of syncing data between QuickBooks and Shopify.

Using app

13 days

Total reviews

2

Average rating

4.5

5 / 5 Share

March 10, 2021

Amazing Support Karol was able to assist and solve all my questions. She is knowledgeable and great to work with!

Using app

3 days

Total reviews

9

Average rating

5.0

5 / 5 Share

March 9, 2021

The app works pretty well, but does have errors here and there. However, the best part is the customer service chat. Everyone who has helped me is quick and always resolves the issue. Most recently, I spoke with Dean. I can't say enough about the knowledge and professionalism of the customer support here.

Using app

About 1 year

Total reviews

3

Average rating

4.7

5 / 5 Share

March 9, 2021

Amazing customer service! Thank you so much Vince for helping me through all of my problems. Will definitely use this app from now on!

Using app

About 1 hour

Total reviews

6

Average rating

4.3

5 / 5 Share

March 6, 2021

The flexibility the app provides when setting it up is outstanding. Additionally, as I had some doubts on how to finalize some choices, I reached out to customer service and was more than pleased. Karol really made it as easy as possible to navigate the options as she was reactive, knowledgeable and personable.

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

March 5, 2021

Troy provided excellent customer support. He demonstrated repeatedly a deep technical understanding of complicated and specific issues and quickly identified and implemented solutions. All while exhibiting a very positive experience. Every time I contact support the issue is handled with professionalism and expertise. I believe OneSaaS is the answer to very time consuming revenue reconciliations.

Using app

2 days

Total reviews

1

Average rating

5.0